
We have had two incidents in the last week that have to make you wonder what sort of management or lack thereof there is in this age old institution.....
We do one major mailing and others a month...our Sphere looks forward to our letter and newsy tidbits about the market...we here it gets posted in employee lounges and lunch rooms...read at Club meetings...talked about at Homeowners' Associations....we mail hundreds every month. Yes, we know we could use e-mail...some of our sphere is not and will never be tuned into the internet...and over 98% of our business last year was "By referral" so we stick with what works !

We buy stamps.....sometimes by the roll as was the case this past week....and one roll of 100 had just 80 stamps....the roll was sealed....and it was clearly a "short fill." We brought this to the attention of the post office where the stamps were purchased...
"Gee...no one ever really counts them, there is nothing we can do."
We live on a street that has the same name as several others...we are Drive...there is a lane, court, avenue and very frequently, despite the mail being addressed correctly, it is mistakenly delivered to other addresses. This can be bills, checks, letters....the post office doesn't discriminate. Today, there was a check, that had been delivered to the wrong address...torn envelope enclosed inside another envelope...and a little brown envelope that indicated that we owed the carrier 42 cents...for re-delivering where it should have been delivered in the first place !
HUH ????
When was the last time YOU got paid
for doing your job incorrectly ?
We buy rolls of stamps frequently, and we never think to count them. That's awful.