I wanted to take a moment and reflect about a wonderful experience that occured just last week.  There are times in this business when we are reminded of why we sacrifice the way we do.  I also want to make sure and express my appreciation for a particular real estate agent for her exceptional customer service and compassion.

It all started last Tuesday evening when I received a call from a client who was distraught.  Let me give you a little back story here.  I recently switched to a new bank.  This client originally started with me at my previous employer.  I informed the clients before we began the process that I may accept an offer from another competing institution and I wanted them to feel comfortable that I may not be there with them to the end.  We discussed it and they decided to proceed anyway.  So back to the call.  Apparently, the lender who took over this file failed to live up to her commitments.  She assured them that no matter what, no matter what, they would get this loan done.  Now 12 hours before closing the clients were informed that they had no financing and none would be available to them.  To be fair here, she was handed the file about 70% complete.  She was in a difficult position from the start, but she made promises that ultimately would cause great strain and discomfort for the clients. A lender not delivering on a promise they communicated, does this sound familiar my real estate brethren?

To say the clients were distraught is an understatement.  This was the first of three transactions.  All parties would be left in the lurch.  The client's Realtor went above and beyond the call of duty.  She performed in a manner that would make any Realtor in our business proud.  She advocated, she informed, she fought, she did it all with a passion and desire that made me proud to be in this business.  Her name is Shari Rauland Mohr of The Rauland Agency in Walworth, Wisconsin.  I have had the pleasure to work with her in the past, but now I saw what a true real estate professional looks like.  I won't carry on here, but suffice it to say through her diligent efforts we were able to get these clients in their dream home that day.  Many people deserve kudos for their efforts that day, but Shari deserves a hearty "congratulations."  I hope you'll join me in thanking her for keeping what we do in perspective.  Whether we're a Realtor, a lender, a title company, an inspector, or appraiser we perform a vital and necessary role in helping people achieve their piece of the "American Dream" and I for one appreciate being reminded of that from time to time.

These clients spent their first married Valentine's Day together in their new home and I for one am glad I had a chance to be a part of it.

Travis Egan

Lender, Lake Geneva Real Estate

Walworth State Bank

(262) 728-4203 - Office

(262) 745-5055 - Cell