The 21st century and late 20th century is often referred to as "The Information Age" because of the tremendous proliferation of information available to our generation. For a moment, contemplate the massive amount of knowledge which is at your fingertips from any web-enabled device. Literally almost every piece of human knowledge can be accessed within minutes from a web-enabled computer or smart phone. That's staggering.

Compare this with 500 years ago or even 50 years ago, when one's access to information was capped by their proximity to a collection of physical books. Now imagine life a few thousand years earlier before the printed word: information was capped by one's proximity to a physical human expert on the subject. In just the past few decades, and really only within the past few years, humans have gone from having relatively little access to information to almost infinite information. Anyone with a web browser can now access almost any piece of human knowledge. In fact, rather than too little information, the bigger problem in this era is too much information: how do we sort through the garbage from the truth.

While the information explosion is undoubtedly a dramatic change, I'd posit that the rise in new communication methods is an equally important development.

One hundred years ago, human communication was mostly centered on face-to-face verbal and non-verbal interaction, plus one-to-one written correspondence in the form of mailed letters. And smart, affluent people read books and circulars. Back then, over the course of your life you'd maybe speak with a few hundred people. 500 years before that, interactions were even more uncommon: maybe you'd communicate in person with a few dozen people in your village or within a 10 mile walking radius. A few thousand years ago, we hardly communicated with anyone outside of our family or clan -- maybe 10-20 people in your lifetime.

But think about the radical transformation of communication in the modern era. Thanks to phones, email, blogs, texting, microblogging, VOIP and social networks, not to mention advances in transportation, humans interact with tens of thousands of people in their lifetime. If you're active in online social communities, it's not unusual for that number to be even higher. I spend almost all of my day COMMUNICATING in one form or another: email, twitter, blogging, on the phone, doing media interviews, etc. When my 3 year old daughter asks what I do for a living, the answer is basically "I talk to people". Millions of people answer that question this way every day, compared with just priests and prophets 500 years ago. What a strange era we're in.

All of this brings me to a econo-political observation about the modern era. To be successful in the business or political worlds in the modern era, you have to be a terrific communicator across many different platforms: verbal one-on-one, verbal via TV, verbal via radio, written via email, written via texting or microblogging, written via blogs, verbal to large groups in person, etc. Gone are the days where a CEO could be successful if they were an erudite introvert, captaining the ship from a perch and surrounded by a coterie of advisors who carried out his edicts. Today's business and political leaders have to be masterful communicators to inspire and persuade people and institutions to see things their way, to do what they want, to act as they wish.

There is no better poster child for this phenomenon than President Obama. He is truly a gifted communicator: charming, telegenic, and empathetic. Even those who oppose his political views tend to grant him this compliment, and it is his very aptitude as a communicator which scares his opponents so much.

The people who rise to lead organizations, governments and institutions in the modern era will be those who master various communication platforms: the web in all its forms, TV and to a much lesser extent radio. What greater evidence do you need that the web is the world's greatest communication device, enabling one-to-many conversations than the fact that you and I have likely never met and yet you're reading these words right now.

To end on a lighter note, let me summarize with this. Rainn Wilson (the actor who plays Dwight Schrutte in The Office) has over 116K followers on Twitter and here's one of the alltime funniest tweets I've seen in which he proves my point. On 2/13, he wrote: "I have 16k followers. I type this... and 16k read it. Persimmon. Glory-hole. Cake. There. You all read those words. Sha-bam!"  [He wrote that 3 weeks ago and his "followers" have grown almost 10x since then]

Welcome to the Communication Era.

 

 

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40 Comments on The Communication Era

MAR
05
534,504 Points 45 Featured Posts Outside Blog

You're so right, Spencer. I'm amazed, too, that I can carry a 1,500 volume library around with me on my amazon Kindle - without even being connected to the internet when I want to read them.

12:33pm • #1
133,134 Points 10 Featured Posts Localism Sponsor Outside Blog Hit Router

All we need now is a way for automakers to build consoles into the dashboard or passenger seat that is a "workstation".  We could sit in parking lots and have the tools as powerful as a desktop.  Yes, I carry my laptop with me, but wouldn't it be great to just push a button and the workstatioin automatically opens up for us!  Yep, I love my techy tools.  All of this communication age is Instant Gratification.  We are all addicted.

12:49pm • #2
606,889 Points 59 Featured Posts Localism Sponsor Outside Blog

gee I am such a follower... (as opposed to the leaders or aspiring leaders you wrote this to...)  I don't even watch The Office but I am now following Rainn Wilson based on your last paragraph.  For now anyway.

It is amazing how much communication has changed in such a short time.

12:51pm • #3

FACT: the office is hilarious and you should start watching if you can fit it into your schedule. 

Great blog, its amazing but to some degree I feel like it creates laziness.  For example, one of my physics professors in college would literally pull test questions from the web.  We, instead of physics students, got really good at google 101.  Open book, open internet = a lot of A's.  Sure we didn't know anything about classical mechanics, but we could google our way out of the Sahara. 

wikipedia is a pretty amazing web source as well. 

1:31pm • #4
142,293 Points 3 Featured Posts Localism Sponsor

Communication has definitely changed. How we "speak" to each other...how we "deal" with each other...how we "connect" with each other.  It is almost frightening but so exciting as well!

Kathy

1:53pm • #5
37 Featured Posts Outside Blog

Can't wait for the day where I can plug a chip into my head and communicate telepathically to all my 'social spheres'... :)

1:53pm • #6
386,058 Points 28 Featured Posts Localism Sponsor Outside Blog

What Jeff? You don't have a chip in your head yet? Get with the program. Rainn Wilson has one. So there.

sacramento short sale agent

2:25pm • #7
2 Featured Posts Outside Blog

Interesting post.  But, I have to give to it to Jeff Corbett for my chuckle of the day.

2:25pm • #8
178,248 Points 13 Featured Posts

I love the office.

I have to say that has got to be one of the best shows I have watched.

You do make a really good point about Twitter, it has indeed changed the way people are communicating and expanding their reach.

2:35pm • #9
109,720 Points 5 Featured Posts

Can we still have face to face conversations?

3:31pm • #10

I am looking forward to the day I have a chip in my arm and a keyboard displays up thru my skin!

4:13pm • #11
252,829 Points 2 Featured Posts Hit Router

Hi Spencer -- I find it fascinating the way the "digital natives" of today process information and multi-task versus the "digital immigrants (of which I am one).

4:17pm • #12
278,642 Points 29 Featured Posts Localism Sponsor Outside Blog

I read your whole post, , a bit wordy I might add, but of course then went to check out your Twitter links and ended up watching an hilarious 8 minute clip from Jon Stewart which was on Rainn's tweet...so I have now spent over 10 minutes on this post...great job:)

4:35pm • #13
348,429 Points 3 Featured Posts Localism Sponsor Outside Blog

It started decades ago.  How much do you think TV had to do with JFK being elected after the debates?  It just continues to become more and more imporant.

6:47pm • #14
Outside Blog

Great Post....You have to love Rainn Wilson...What a great show.

I didnt know he was on twitter.  When you track his activities, does that make his twitter posts "ActiveRainn"? ;)

7:05pm • #15
579,772 Points 34 Featured Posts Localism Sponsor Outside Blog Hit Router

Isn't it sad that someone like Lincoln probably couldn't get elected today?  Of course the flip is that FDR might have gotten a reject slip, too... 

I think there is too much of an emphasis on communicating, rather than what is communicated.

7:09pm • #16

Got me, gotta check out Rainn's twitter posts.

8:20pm • #17
652,019 Points 108 Featured Posts Localism Sponsor Outside Blog

Spencer - Interestingly, I just found Rainn on Twitter earlier today and started following him.  I think about the lightning speed of our communications often.

8:21pm • #18
232,025 Points 39 Featured Posts Outside Blog

Hi Spencer!  It was a pleasure meeting you at Seattle RE BarCamp.

While I have no interest in following someone posting "word salad", the larger point and next level will not be about following, but about UN-following.

The mature levels of expanded communication require that all understand that they lend credibility to people that they follow.  When people respect you, your following someone may be perceived as an endorsement of that person.  You are known by the company you keep, and they as well.

When someone spreads erroneous info, spams, hard sells or does anything else inappropriate, don't just ignore it.  UN-follow them.

Five years from now you will be able to go to the Twitter, Facebook, Linked-In pages of all the people whom you respect, and only find people whom they respect in their "friends" and "following".  Only THEN will we truly have "come of age" in the "Communication Era".  Who you follow (vs. who follows you) says a lot about you...just as who your "friends" are says a lot about you. 

Quality vs. Quantity will become more of an issue, as we move forward from here.

 

 

 

10:20pm • #19
2 Featured Posts Hit Router

Hi Spencer, You talk about the history and development of social circles and it all comes down to Raiin Wilson? Too funny.

11:01pm • #20
MAR
06

I really liked your take on the expertise required in todays market

12:00am • #21

I agree with you about the rate of communication. There will be a time when face to face will be more valuable, I'm not sure if it will be in my life-time or mabey even in my childrens. It is interesting to note that although Micky D's was one of the founders of speaking into a microphone at the drive-thru's, now they are the only ones going face-to-face. Mabey it's just to be different, or mabey they see better customer service because of it.

12:03am • #22
Localism Sponsor

Your post also alludes to the infinite perils of cyberspace. Is it really Rainn Wilson, or perhaps just some 16 year old punk who's miles ahead of the curve? Who's seamlessly convinced thousands to blindly click "Follow" and not once question the source. Who sits in his basement gloating to his teenage friends that he now has 121,856 followers on Twitter???

We have been taught to believe that this contant stream of information is "the truth, the whole truth and nothing but the truth". But based on what? One credible source giving props and link juice to another???

I do agree that good communication skills are now more important than ever, and as you say, on many different platforms. But the most crucial skill, will undoubtedly be, the ability to decipher between fact and fiction.

And Rainn, if it really is you, please forgive my conspiracy theory ; )

1:01am • #23

Interesting post.  I will agree that the "image" of great communicating skills apparently is how life is seen and judged in this day ond age.  The problem and/or issue (to me anyway) becomes whether or not incredible communicating skills are as important as the honesty of the communicators deeds?

I'm thinking things are/have become blurred between communicating skills and motivational skills??  I had the pleasure of hearing Tony Robbins at a convention giving a motivational speech -- he was in my mind fantastic.  Obama has that same skill, BUT, is this fantastic skill and inspiration after the speeches the same as the results??

Frankly, it almost seems like an abuse of power of an incredible, gifted skill to inspire and motivate if the reality doesn't produce the promised results -- and were just a very gifted presentation to gain the presenters desires.

Just a few of my thoughts which I probably should not engage in late at night.  As an aside -- could you even begin to imagine how much money it would take for someone to run for the Office as Obama did -- deep, deep pockets of big money had to be behind him.

Sue -- the other half of Robin and Sue.  I wouldn't want Robin blamed for this post! 

1:34am • #25
1 Featured Post Outside Blog

Well said, Spencer!

2:26am • #26

I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.

Alessandra

http://www.craigslistpostingonline.info

Alessandra
5:50am • #27
Localism Sponsor Outside Blog

Very good post. I try to keep up, but it is a daunting task.

6:10am • #28
136,230 Points 11 Featured Posts Localism Sponsor Outside Blog Hit Router

Spencer....great post! It is truly amazing with all the technology we have. I wonder what the state of the economy would be right now if all the information wasn't so readily and quickly available! Hmmmmm?

Never watched The Office.....I'm on Active Rain to much to watch TV......LOL!

But, I'm now following nonetheless! Ah...the Power!

7:46am • #29

Great Post, Spencer,

 

I couldn't agree more - the art of communicating is crucial, not only in our businesses, but in every area of our lives.  A lot of people need to work on these skills!

 

Susan BeVille, Keller Williams Cornerstone Realty, Ocala, FL

Susan BeVille
8:05am • #30

Scary, isn't it?  It is often been said that a little bit of knowledge is a dangerous thing.  What word would you use to describe almost infinite information at your fingertips. I don't know how many times I have said or done "google it". Let's just say oodles of googles.

I guess we are safe though as long as there are "sheeple" following Reiin's nonsensical blog.

8:26am • #31
6 Featured Posts Localism Sponsor Outside Blog Hit Router

Spencer:  It's all too true and I do not, for one moment, take the internet for granted. I don't remember what I did without it. All of this connection is now just a necessary way of life - and, it's great.

9:11am • #32

With all of this communication or really exchange of information.

We all know information in useful, it has utility, it can be applied towards something.

 

With this up-swing of communication/information this is swamping so many people.

 

Let us all put a premium back on the one-to-one communcation.

 

The one that makes the sale, and has love happen.

 

More later

Curtis Aubry
12:42pm • #33
Outside Blog

I was bothered buy your background but I loved the blog.  Thanks for the info.

12:45pm • #34
Great post but I take exception to one thing... I'm not terrified of Obama because he's a great orator/communicator. I'm terrified because his core values of what he wants for this country are in exact opposition to what my core values are for this country! I admire his ability to connect to people through all the many forms of communication he has harnessed, but I have no intention of following him anywhere... Piped Piper or not!
Robyn Christoffersen
4:57pm • #35
MAR
07

You are right on the button Spencer!

Arthur Harris
6:53am • #36
MAR
08
Good job, Spencer. It is a daunting job keeping up with all we are offered in the way of technology every single day. It's exciting. I have only one disagreement with you...Obama is a great communicator...but from what I've seen so far....there is nothing behind the talk. It reminds me of an old movie called "The Candidate" with Robert Redford. He wins the Presidential election and then says "what do I do now?" So, yes, I believe communication is important but like Robyn eluded to...there must be some integrity and values behind it and not just a great delivery.
Gayle Ross
1:05am • #37

Communication! Communication!! Communication!!!

That is the game, irrespective of what industry and which field you belong to. Good Job Spencer. Today, we have many tools for our communication....gone are the smoke signals, the drums and town-cryer. We are all digital now! The problem though is that all our communication tools do not speak the same language and even if the do, they do not do so seamlessly. Macs don't to PC, your open house announcement still only has text. Then there is the blackberry and bluberry, the twitter is linkedIn and they are all in MySpace as I StumbleUpon another gadget, software or platform.

Above all, the most important still remain our mastery of the art of LISTENING!

Don

PS: To see example of how many national real estate professionals are use new medial, click here! and go to "Customer examples" and "Real Estate". For a fuller disussion see "Marketing F5" portion of this video.

4:41am • #38

Spencer,

Perhaps I am one of the only ones that sees this new way of communicating as a detriment rather than an asset. Here's why...

Studies show that our children are now shutting off the parts of their brain required for face to face social interaction. Bombarding them with TV screens and video game consoles gives them an unreal sense of reality. They don't have the people skills they need to be socially complete. I could allude to the possible ramifications of this, such as autism, ADD and ADHD and the rise in violent criminal behavior, but not enough studies will be or have been conducted to connect the technology use to the behaviors. From my own experience with my three young daughters, the more they watch, the worse their behavior gets, and the more detached they become.

No deep life changing conversation can happen in a text message. There is simply something missing in the translation. You cease to really know the person on the other end. It is a way to communicate in a one sided fashion while still getting the benefit of a response. Take your post for instance. If you were in a heated face to face discussion with your wife about the issue of technological communication, you would have to listen, take in her side of things, and compromise your view. This ultimately brings about the best, most "real" result. Isn't this why we developed action teams?

Technological communication gives us the ability to isolate ourselves from the people whom we are supposed to be the most connected. Take for instance the internet porn problem. A man (or woman I suppose) gives up the intimate time and energy that should be devoted to his (or her) spouse, and instead pours time and energy into something that is one-sided, un-reciprocal and unchallenging. Looks easy enough until the divorce papers show up because they don't know each other anymore.

There is something irreplaceable about the tone and pitch in someone's voice, the intensity and form of someone's handwriting, and the depth and strength of someone's embrace. It's fading away. I can feel it, can you?

9:11pm • #39
MAR
09
23 Featured Posts

Thanks for all of the great comments everyone.

 

This week, Tina Fey on 30Rock had a great line. When lamenting the rise of social networks and its impact on her dating, she says (paraphrasing):  "There are now so many different ways for a guy not to contact you. I remember the days when there was just your phone and you could always tell yourself that he didn't reach you because your phone was busy."

 

 

10:35am • #40

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