Even after decades in the real estate business, I sometimes need to pause and make sure I’m on track for consistent income.  Some factors are out of my control, of course, such as the economy, politics, war or peace, competition, and sometimes even weather conditions.  It’s important, however, that I do take control of whatever I can.

One of these is a constant flow of three ingredients (or sources of business) feeding simultaneously into and through a funnel to produce consistent income:

Sales Funnel - copyright mwoda

 

FUTURE CLIENTSProspecting, prospecting, prospecting is to success in sales what location is to real estate. 

Did you ever get so bogged down with showing property, writing offers, and performing administrative tasks for current clients that you just didn’t have time to prospect?  I think that’s one of the reasons people in sales tend to have a “feast or famine” existence.  If you don’t make time for prospecting, you won’t have any new business when your current clients close.  It’s as simple as that.

 

CURRENT CLIENTSToday’s clients are tomorrow’s commissions. 

And yet, do you sometimes put off that follow-up phone call to a current client ‘til you finish your daily blogging and commenting on ActiveRain or mailings to your farm?  NOTHING is more important than your current clients.  Did you ever hear the expression “A bird in the hand is worth two in the bush”? 

You gotta CLOSE these clients to generate income, and this is the focus of everything you do with them.

 

PAST CLIENTSSuccess in sales relies, in part, on repeat and referral clients as a source of future business

Consistently keeping in touch with past clients is the surest way to keep their loyalty, and another form of prospecting.  Just last week, I listed the first home I ever sold – way back in the dark ages of 1974.  The sellers said they never considered another agent because I’d always kept in touch with holiday mailings and other notes or postcards throughout the years.  Hopefully most of your repeat business won’t take 35 years to bounce back, but this is an extreme example of maintaining a relationships with past clients.

 

There’s a certain RISK inherent with success in any of these areas.  If your prospecting generates a lot of leads, for example, you could find yourself working dawn ‘til dusk with current clients.  When this happens, there’s a tendancy to ease up on the time spent prospecting for future and past clients.  Here’s the problem when that happens:  With nothing else flowing through the funnel, you’re probably going to starve as you begin all over from scratch.

 

CONSISTENT INCOME for anyone in sales depends on having the discipline to maintain balance.  All three of these ingredients must be flowing into and through the funnel at all times.

 

Easier said than done!

 

I hope you’ll think of this funnel daily – maybe even print it, cut it out, and post it on the wall in front of your desk.  If you’d like a larger version for that purpose, just send me your email address.

Copyright 2009.  All rights reserved.  Margaret Woda

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Copyright 2009.  All rights reserved.

 

 

 

 


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55 Comments on Recipe for Consistent Income in Sales

FEB
24
Outside Blog

that was well thought out and very informative. as always we need to get down to basic in order to succeed! 

12:59pm • #1
182,195 Points 3 Featured Posts Localism Sponsor

Hi Margaret ~ Love it!  I had already scrolled down to bookmark it when I saw your generous offer to email a copy.  I will take you up on that.  I always like a good reminder to stay focused on the basics.  That's a wonderful tidbit about your first sale coming back to you.  Thanks for this.

Liz

1:02pm • #2
835,526 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

I'll add something to this excellent list.

Save your money.  Too many agents live from commission to commission.  Without some savings, they can't survive a dry spell. 

 

1:03pm • #3
Localism Sponsor

I love that your first client contacted you to sell their home.  How refreshing to have a listing with some equity built up.   If you don't mind my asking - approximately how often do you make contact with each past client?  I've gone through Buffini training and am trying to decide how often to keep in touch.

1:03pm • #4
199,827 Points 26 Featured Posts Localism Sponsor Outside Blog

Oh yes very nice Margaret :o)

...and along with Lenn's saving money comment, I think this is a pretty good guideline for all of us !!!

Thanks !

Sheldon

1:10pm • #5
117,369 Points 2 Featured Posts Outside Blog

Margaret - like Kathryn, I practice the Brian Buffini style keep-in-touch systems. Keeping past clients in the loop and with constant communication is important. If you "groom" them correctly, they'll be referral machines!

1:13pm • #6

Great tips! Thanks for the reminder of keeping the focus. Keeping that funnel full is important!

1:14pm • #7
4 Featured Posts Localism Sponsor

That's so cool that 35 years later when they're finally ready to leave the home that you sold them...they called you!  You're obviously doing something right!  Celebrate your success!

1:20pm • #8
424,318 Points 36 Featured Posts Outside Blog

Margaret,

Funnel you should say that...!!! :) Thanks,   Fran

1:21pm • #9
200,600 Points 1 Featured Post Outside Blog

Margaret, this is a great post ... and thank you for the reminder.  I'm very good at keeping in touch with past clients, and I'm great at staying in touch and closing the deal with current clients; but I'm not very good at prospecting.  I have a lot of work to do, to become any good at it.
I will definitely print this ... thanks. :)

1:35pm • #10
5 Featured Posts Localism Sponsor Outside Blog

Great reminders Margaret! Your post is very also very pleasing to the eyes. :)

1:42pm • #11
1 Featured Post Outside Blog

It's such a balancing act!  Thanks for the reminders! Erika

1:48pm • #12
116,992 Points 1 Featured Post

Thanks for the reminder. A lot of my business lately has come from past client referrals but that doesn't mean I should stop prospecting for new clients!

1:52pm • #13
479,748 Points 41 Featured Posts Localism Sponsor Outside Blog Hit Router

Having worked around the "sales" guys in previous careers we were always watching what was going into the funnel so that we could get quality leads out the bottom.  Your experience shows why not to forget your past clients while you are out prospecting for new ones.

2:16pm • #14

Thanks for your comments...very helpful. Always have to stay grounded.

 

jeff graves
2:19pm • #15

You have to constantly keep your funnel full! Loved the comment about saving your money.

2:27pm • #16
336,304 Points 4 Featured Posts Outside Blog

Margaret - you have reduced this to it's lowest common denominators. Now, to practice the math......

2:28pm • #17

I keep seeing that word 'consistent'.  Are you trying to tell us something?:)

2:32pm • #18
Outside Blog

Margaret,

Great advice. Do you use any special type of program for keeping your contacts in? My biggest problem is organization..any advice you could offer on that would be greatly appreciated. :)

2:37pm • #19

Good post Margaret - I read a really great statistic today...It said we sales professionals need to spend a minimum of 25% of our time doing only things that make us money (this means 2-2 1/2 hours a day). I think if a real estate professional TRULY spent 25% of their day only doing things that will make them money they will be successful.

Dan

2:46pm • #20
264,324 Points 59 Featured Posts Outside Blog

Margaret - Ahhh, the prosperity that can come from simplicity.  This is laid out nicely and so very true.  If I had only practiced this persistently and consistently without lags in my efforts, I'd be in a much better place than I am now.  Alas, to err is to grow.  Timely post and good reminders.

2:51pm • #21
1 Featured Post Hit Router

The image you made speaks well to the whole article.  It is so important to work on all 3 parts of our business; easy to work on today's clients.

3:10pm • #22
210,247 Points 4 Featured Posts Outside Blog

Frankly I don't mind dawn to dusk.  And I do keep in touch with clients and Lenn added something so valuable with her comment as well... save for the rainy day.  Budget wisely.

 

3:19pm • #23
Localism Sponsor

Hi Margaret,

I learned the hard way. I started my career by prospecting and keeping a steady stream of contacts for the first year. Suddenly, I was busy and cut down on my frequency of mailings, emails, etc. How did that work? Not to good. I found myself sitting at my desk with nothing to do, no contract pending and not knowing where my next prospect was coming from. It was a lonely place.

This is the best advice, especially for new Realtors

3:56pm • #24
185,116 Points 19 Featured Posts Localism Sponsor Outside Blog

Hi Margaret...Excellent advice as usual.  Even if you do not get new business directly from these sources they will think of you because you thought of them.  Next thing you know they have given your name to someone else.

Let's see, 35 years from now, how old will I be?  Into triple digits that much I can figure out.

Congratulations on the feature and your new listing.

Kate

 

4:08pm • #25
Localism Sponsor

Hi Margaret! Great blog. good content and beautiful chip art. How did you do it? Can you share?

Another point I will add that will be rental income. My rentals give me income also. Thanks!

Grace Keng, Silicon Valley Realtor, CA

4:18pm • #26
279,149 Points 29 Featured Posts Localism Sponsor Outside Blog

Margaret, I have found that blogging really helps keep the pipeline full so if I keep up with my blogging, nurture my new contacts and my active buyers and listings I have absolutely NO free time but other than that this system works great:)  You points are well taken...balance all levels of our business!

4:20pm • #27

Hi Margaret -- Timeless advice, and well written.  I think many agents do a pretty good job with currnet clients, and secondarily, with past clients.  The problem is how to obtain future clients.  That is where there is no shortage of advice, but no reliable solutions here, as there is a wide divergence of what works that can be repeatable, as there are so many variables that accompany each prospecting approach.

4:56pm • #28
609,130 Points 244 Featured Posts Localism Sponsor Outside Blog

Well stated Margaret. It's also extremely important that we have a schedule so we have time every day to focus on these things. And prospect every day regardless of how many deals you have pending.

5:07pm • #29
136,959 Points 11 Featured Posts Localism Sponsor Outside Blog Hit Router

Margaret...spoken like a true leader!! I know I need to improve on my prospecting efforts. I need to be more diligent in my follow up when I meet people at networking events. I need to be better at sending the hand written note (which makes you stand out....believe me!) and then the calls and the personal meet for coffee.

But I can say the social media efforts are starting to pay off. Just leased a condo to a guy I met through Yelp and Twitter!

And as you may have seen, working my first AR lead!

It just might be a good year after all...but let's not count our chickens till the eggs hatch!

5:15pm • #30
141,263 Points 22 Featured Posts

Margaret,

Great post! This is great advice. Thanks for the information.

5:18pm • #31
255,855 Points 2 Featured Posts Hit Router

Hi Margaret -- you can delete my earlier comment, I wasn't logged in...

 

 

Hi Margaret -- Timeless advice, and well written.  I think many agents do a pretty good job with currnet clients, and secondarily, with past clients.  The problem is how to obtain future clients.  That is where there is no shortage of advice, but no reliable solutions here, as there is a wide divergence of what works that can be repeatable, as there are so many variables that accompany each prospecting approach.

5:25pm • #32
317,968 Points 8 Featured Posts Outside Blog Hit Router

Too many agents live the roller-coaster life. Full pipeline, lots of sales (no time to prospect)... sales close, nothing in the pipeline!

6:25pm • #33
Outside Blog

Margaret, I think one way I lose focus is that I forget to take time off when I really need it and am then not as available to my current, past and future clients anyway. 

6:33pm • #34
424,101 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router

I wrote this post and left for the office... Now, here we are some 30+ comments and 8 hours later.  Thank you so much for the gold star and so many comments!  There's no way I can respond to each and every one, but that doesn't mean I don't appreciate your input.  I'm sure you know that...

A couple people asked for this graphic, but I need you to send me something through the CONTACT function so that I'll have your email address to send it.

I have to give credit to my son, Tim, the king of sales in any field he works - currently technology.  He first introduced me to the funnel (that no one in real estate had taught me before), and it's been a staple of any sales training I've done ever since.

7:30pm • #35
535,227 Points 45 Featured Posts Outside Blog

Margaret - I'd also fit in some time, not necessarily daily, to stay in touch with colleagues. They, too, are a source of business.

8:06pm • #36
Outside Blog

Margaret,

Thank you for the reminders of not getting bogged down and not forgetting who buttered our bread in the past.

8:12pm • #37
1 Featured Post Outside Blog

Sometimes we get so busy with the current that we forget the past and future clients and the calls and prospecting necessary to keep the pipeline full. I loved the flow of your post!

8:24pm • #38
170,186 Points 2 Featured Posts Outside Blog

Margaret:  You know I need a copy!  I am always learning from you.  Congrats on the star.  Thank you.

 

9:41pm • #39
234,253 Points 27 Featured Posts Localism Sponsor Outside Blog Hit Router

Margaret - I could not agree more !  Working with current clients is imperative and  you are right, admin tasks and blogging should not take priority over these folks as often time is of the essence.  At the same time, it is a must to block off time to prospect prospect prospect and to work with your database of past clients.  It is sooo important to have a balance of all three !  Phenom post : )  ~ Chris

9:46pm • #40
424,101 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router

Okay, I'm going to try to answer the questions...

Kathryn - Some years I'm better about keeping in touch than others, but I send Christmas cards as a minimum.  I have used Top Producer contact management software since it was in DOS, before Bill Gates ever dreamed up Windows, and most years I mail to former clients quarterly... something that is not blatant advertising.  For example, cartoon postcards from Sparrow & Jacobs, daylight savings time reminders, anniversary cards for their home purchase.

Grace - The funnel came from istockphoto and I added the lettering with Picnik.com. 

Donna... it's in cybersapce en route to you!

Liz - Send your email address to me so I can send it to you.

10:32pm • #41
395,013 Points 1 Featured Post Localism Sponsor Outside Blog

I do find myself doing what is in front of me and some days the plan for prospecting just seems to fall apart. I am guessing we all could do a better job in some areas I am just happy to be busy.

11:03pm • #42
105,009 Points 3 Featured Posts Localism Sponsor Outside Blog

Great post - I don't know how to keep up with all three things, honestly!  I feel like I need an assistant to keep it all going!  Hopefully I will get my biz to the level where I can afford one!  Thanks Margaret!

11:04pm • #43
257,285 Points 7 Featured Posts Localism Sponsor Outside Blog

When I coach agents or teach on blogging, I usually get the "I'm too busy for that" response (or the sullen look of someone who is saying it with body language).  Yet the beauty of sticking with a well-crafted blog is that it's a "future client" generating MACHINE.  Why can't more agents see that?

11:09pm • #44
2 Featured Posts Localism Sponsor

Loved the story about listing the house of the client from 35 yrs ago. That is an inspirational story for keeping in touch with past clients!

11:27pm • #45
352,830 Points 3 Featured Posts Localism Sponsor Outside Blog

This is so important, and as you say not always easy to do.  It's definitely a balancing act.

11:44pm • #46
374,762 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Margaret, This is a marvelos post and certainly one that hits home for many in our industry. Congrats on the feature, well deserved.

11:56pm • #47
FEB
25
215,693 Points 3 Featured Posts Outside Blog

Margaret Past clients can give you current clients. And current clients can give you future clients and some current clients also. Congratulations on the featured post.

2:53am • #48
4 Featured Posts Localism Sponsor Outside Blog

Our rule - Save Save Save - There's always a lean month around the corner!  And if that lean month does not come then we're ahead of the game!

12:11pm • #49
424,101 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router

I'm not that much of a saver, so I guess that's why consistent income is important to me.  Anyone who lives the roller-coaster life of a salesperson who doesn't follow this recipe will definately need to save!

4:09pm • #50
297,995 Points Outside Blog

Hi Margaret, Congratulations on yet another Gold Star!  I have been a saver since the first time I had an allowance at six years old.

Prospecting; Follow-up; Keeping in touch... all are important in our business.  Thanks for the reminder and thanks for generously sharing info about your graphic.

6:29pm • #51
424,101 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router

Thanks, Shirley!  Saving?  What's that?

6:55pm • #52
646,667 Points 104 Featured Posts Localism Sponsor Outside Blog Hit Router

Margaret- I love your cute little button, I love your blog, sign me up! Great post too and all important part of our biz.

6:58pm • #53
195,820 Points 13 Featured Posts Outside Blog

You are sooooo right on with this one.  I can't tell you how many agents ask how I am so busy, it is because the prospecting NEVER NEVER NEVER STOPS!!!!

9:00pm • #54
FEB
27

Nice blog, good on consistancy in real estate.

3:26pm • #55

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Margaret Woda, Maryland Real Estate

Crofton, MD

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Long and Foster, Crofton Real Estate

Address: Long & Foster Real Estate, Inc., 2191 Defense Hwy., #120, Crofton, MD, 21114

Office Phone: (410) 721-1500

Cell Phone: (301) 346-2923

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Real Estate and community information for homebuyers, sellers, and rookie agents in Bowie, Crofton, Crownsville, Davidsonville, Fort Meade, Gambrills, Odenton, Millersville, and the U.S. Naval Academy in Annapolis. Proven systems - combining local expertise, professional experience, and technology - to give you a competitive edge when you buy or sell a home.







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