I often get "looks" from my real estate agent colleagues when I tell them of my adventures working with seniors. They wonder why I do what I do. Yesterday was a typical day of my work with my senior clients I thought I'd take a minute to share before I go off and do it again today.

Claire is a new client who was referred to me by a past senior client.

I met with Claire at her financial planners office at 8:30 am (Yes, some of us are working before 9:00 am!). Eight days earlier Claire had signed a purchase agreement at a new Twin Cities Senior Cooperative, and signed it without representation. After we had an idea of what kind of money she would net after her house sold, we reveiwed her monthly income. Oh boy. I was very concerned about how tight things would be for her after she moved. I suggested she meet with her financial planner to make sure it was "doable".  After a discussion about how concerning this situation is for Claire, and a suggestion to look at a couple of other housing units before the 10 day right of recission was up, and a few tears, we ended the meeting. I assured Claire that moving and finding an affordable home will happen and that I would call her later in the day.  She hugged me and said "The Good Lord must be looking over me!"  REALTORs don't get paid for meeting with financial planners.

I returned to my office, put a call into the Minneapolis Public Housing Authority (I suspect we could find a program to help Claire pay for housing in a senior community)  and two other cooperatives that were going to be more affordable for Claire. REALTORS don't get paid for doing research for senior clients.

I spoke with the senior Cooperative that Claire had signed the purchase agreement with (actually a subscription agreement) and told them closing would have to be contigent upon the sale of the back up home. We discussed the language already in the contract and what would need to change for this purchase to work. Because I was not the procuring cause in this transaction, I will not get paid for these negotiations or contract amendments.

I spoke with the financial planner again with some new information, and spoke with Claire again. I told her I thought making things work for this particular senior cooperative was a long shot - how all of the stars in the heavens are going to have to line up perfectly for it to work, and because of all the uncertainties  she would endure a lot of unnecessary emotional turmoil. We could go look at a cooperative that would save her $100,000 and I asked her if she could see a little different lifestyle with that kind of money in reserves. Well, she agreed to go look at it with me, but still "has her heart set" on this other Cooperative. REALTORS don't get paid for bringing Senior clients to non-cooperating senior housing developments.

I told Claire she's the boss, if after looking at these other places she still wants to move into this first cooperative, we'll do what we can to make it happen. Then we talked through the possibility of having to hurry up and find a second choice if the "stars don't line up".

So, for about 4 hours yesterday, and a few hours today, I'll spend time doing a lot of things with my client I won't get paid for. But what a rich experience. My payment is being entrusted to help someone who doesn't have anyone else to help her, a financial planner who's trust I've gained, my past client who referred Claire looks like a hero, and I'm better for having experienced it.  I can't put food on the table with this kind of payment, but it fills you up in a way money can't.

P.S. If history repeats itself, and it usually does, you can bet monetary payment will be forthcoming in the way of referrals!

For more tips on working with senior clients see me at www.RealSageAdvice.com

 

 

23 Comments on The Real Payoff for Working with Seniors

MAY
10
2007
361,560 Points 28 Featured Posts Localism Sponsor Outside Blog
Lisa, you'll get referrals for sure but much more then that for helping someone so much!  What a lovely post.
9:09am • #1
120,708 Points 14 Featured Posts Localism Sponsor Outside Blog

Your referrals will be genuine, they'll be loyal, and they'll appreciate you- what a great group to specialize in.  This woman will be telling all of her friends about the wonderful real estate person that she'd love to recommend- congratulations!

9:25am • #2
2 Featured Posts

A heavy heart feels better than a heavy wallet. Just keep your clients needs a priority and you will reap the rewards for sure... good job Lisa.

9:25am • #3
296,538 Points 9 Featured Posts Localism Sponsor Outside Blog
I always try to work with some folks that may take a little more time.  It can be a senior or someone working with a grant from New Hampshire Housing Finance Authority.  It really does make be feel good when things work out! 
9:35am • #5
you definitely have the right attitude to the situation. I'll gladly help people out and they will ask "Well, how much do I have to pay you?" Sometimes they don't want to believe you when you tell them "nothing at all" There are still some of us out there that want to help people! Yes, we usually get payment in the form of referrals which certainly works great for me. :)
9:37am • #6
400,887 Points 33 Featured Posts Localism Sponsor Outside Blog
What a great example of 'Do the right thing and the money will follow.' At our church, we've been talking about the concept of 'sending it ahead', meaning it's not how much wealth we amass on earth that is important, but the treasures we store in heaven by helping each other and striving to live by His word. In that sense, you've just made a big deposit! 
9:44am • #7
17 Featured Posts

Joan - it does! Sometimes no matter how hard you work tho, those stars don't line up....I'll keep you posted on what happens!

Rick - Working with seniors requires the correct attitiude! I've heard lots of experts say you the wealth you amass depends on how many people you help!

John- or pay it forward, or give to get. Good Karma, or bonus points with God, there's also a selfish side to giving. It just plain feels good!  Plus, I've made plenty of withdrawals too :-)

10:16am • #8
316,080 Points 7 Featured Posts Localism Sponsor Outside Blog Hit Router

It is obvious that you are rich in so many ways.............................Thank you for sharing something positive. 

8:24pm • #9
206,267 Points 3 Featured Posts Outside Blog

Lisa,

That's a nice blog. The payoff may not be money, but it's there. Like you said, it satisfies you in a way money can't.

10:30pm • #10
343,847 Points 17 Featured Posts Outside Blog
What a great story. It's nice to hear of someone looking out for the elderly. Do you have your SRES designation?
10:53pm • #11
2 Featured Posts Outside Blog Hit Router
Lisa I think that what you are doing is great and it shows excellent client service.  As far as I'm concerned if you are working for the best interests of your client you should go above and beyond.  I would also preface that with"make sure you are not being taken advantage of" disclaimer!
10:53pm • #12
MAY
11
2007
183,642 Points 64 Featured Posts Outside Blog
Lisa - maybe we could hook up and you could teach me how to write a nice post like  this. :)
5:49am • #13
17 Featured Posts

Julie - my pleasure!

Esko - Isn't that the truth? Although my husband does want a porsche

Lisa - I don't. SRES is national and not of much use to me. I have the CSA and RSA ( which is a local designation)  I audited the SRES class and decided against it--for now.

Ana - there in lies the rub. We have to know when to say no'!

T - Me=schmalzy you=funny

7:42am • #14
551,944 Points 139 Featured Posts Localism Sponsor Outside Blog Hit Router

What an outstanding testimony to your dedication, concern, and commitment, Lisa. Your clients must feel honored to know you and have you looking out for their welfare. It's not always about the money, although some agents treat it that way, and we are perceived in that manner. Thanks for sharing this.

Jeff

8:41am • #15

 

I think what you have done goes far beyond what pleasure you may have received if you got paid for that time!  The fact that you have done the "right thing"   speaks volumes about your character!

It will come back to you in many ways, including financial.  If we give of ourselves, we will receive.

I recently assisted some seniors prepare their home for sale, and realized how much Seniors need someone looking out for their best interests.  I felt so moved by the experience that I plan to pursue this clientele a little further.

At the end of the day, I want to know I have done something to help people, not just got paid for my job!

Thank you for your inspiring blog!

Joelle Green
10:29am • #16
Sometimes it is not all about the money.  It is about reaching out and helping someone else.  Thank you for what you do.
1:39pm • #17
224,864 Points 2 Featured Posts Localism Sponsor Outside Blog

Theresa,

You did what I have always believed---JUST DO THE RIGHT THING AND EVERYTHING ELSE FALLS INTO PLACE.   I truly enjoyed your post.

3:27pm • #18
121,086 Points 6 Featured Posts Outside Blog
Great post. That is so sweet. I hope everything works out for her and for you.
6:30pm • #19
17 Featured Posts

Jeff- Gosh, I don't know that my clients feel "honored". I aim for confident and hope for comfortable!

Joelle- I always say, it takes a village to move a senior!

dianne - Indeed, not about the money.

Diane - thanks.

Christy- So far so good!

10:31pm • #20
JUN
08
2007

Hi Lisa 

I am also a SRES agent and have written a book called "Moving in the Right Direction", A Senior's Guide to Moving and Downsizing. The website is www.movingintherightdirection.org

If you get a chance, check it out. It is the perfect hand out to seniors and their children, as well as senior marketing directors at various senior communities. It covers all the issues seniors face in their move.

I would sell it to you for 10.00, as it retails for 13.95. If you are interested, just let me know. I have been in the business for 30 years, and most of my referral business is related to seniors. I sell about 100 homes per year. My real estate website is www.brucesteam.com

My cell is 414-303-4004. By the way, what did you do to get your website to show up near the top? Great job!

Bruce Nemovitz

1:10pm • #21
JUL
16
2007
There's an amazing new nationwide network of senior related websites where a realtor would sponsor their respected cities.  You can read all about it at www.yourseniorsconnected.com.  It's an amazing way to connect with your local community
The Toma Group
6:22pm • #22
DEC
21
2007

I couldn't agree more.

 

Find out more about FHA programs for seniors 

Jon Ingebrigtson
3:29am • #23

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Lisa Dunn www.TwinCitySeller.com

Minneapolis, MN

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Edina Realty

Office Phone: (651) 690-8439

Cell Phone: (612) 599-3484

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Lisa Dunn is a Realtor in the Minneapolis St. Paul area who offers some thoughts for your review.


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