"Do you understand? Do you have any questions?"
Two terms we use that may be sending the wrong message to the clients. Presumably, you're asking it because you want to be sure you and the client
have a clear understanding on the terms, listing, agreement etc. What the client may hear is "He thinks I'm stupid."
Try this phrase instead "I want to be sure I explained everything clearly, is there anything I can clarify for you?"
Secondly we advance to the all dreaded yes/no question which you're best off to avoid.
Try this: "What question(s) do you have?" This form of question makes it much easier for the client to reveal what is not exactly crystal clear so that you can clarify further.
Make your client happy and you'll be happy and get that all import and referral.
Now go out and have a wonderful day and remember:
"It's a great day to buy or sell a home."
Visit me at www.sellnwa.com