Bad Sales Tips!

1.       Not being punctual: being on time is very important to a customer. First impressions are lasting ones and sales people need to make a good impression.  Being on time will give a good impression to the client and increase their confidence in your company.

2.       Poor presentation: some sales people just do not have all their ducks in a row and simply do not present well. A presentation is the first thing a customer will know about your services. If your product is not shown correctly to the customer he is very unlikely to list or buy.

3.       Bad attitude: rudeness and unprofessional behavior is not acceptable under any circumstances. It is quite surprising that you will meet some sales people who are just plain rude and short with the consumer. This gives the potential buyer the wrong impression about your company. They do not get a proper picture of the service, as they will probably not even wait for the presentation to end. You will lose many clients like this. 

4.       Not being articulate: a sales person must know how to express themselves with confidence and fluency. They need to be able to greet the prospect and introduce themselves with assurance. This will start the whole presentation off to a good start. When they actually present the service they must be sure to do this in a confident manner. They should also be prepared to answer all questions concisely and well. If your sales person cannot do this, your listing or sale will not go through.

5.       Not listening to a customer: a sales person should not only be able to present your service but listen to the prospective buyer. There is nothing more irritating to the consumer than having a sales person go on about a service and not letting you ask a few simple questions. After all whose money is on the line here? Worse still is when you do finally get to ask your question and instead of giving you a straight answer they go off on a tangent and have clearly not been listening to you.

6.       Basing a sale on cost: it is extremely risky for a sales person to depend on cost to close the sales. The prospective buyer will be quick to take advantage when he sees that the deal depends on the cost factor.  

7.       Not knowing when to close a sale: This is a common fault but a lethal one. Many sales have been lost because the sales person did not know when to close the sale. A good sales person is in tune with the prospective buyer and knows instinctively when to move to close the sale.

8.       Hard sell: Hard sell is when sales people try to push the sale on the prospective customer. This will make the buyer aggressive and he will try to get rid of your sales person as soon as possible. It is a proven fact that nobody likes to be sold to.

9.       Inflexibility: a sales person should be aware of different personalities and various situations. They must be flexible and able to adapt to different circumstances. The presentation may be the same but the buyers are rarely the same. Each buyer wants to feel special and expects the sales person to understand his circumstances. Inflexibility will cost you many sales. 

10.     Not following up a hot prospect: Follow up is very important. It is actually plain good manners. You have spoken to a person who has expressed interest in your company's product but may not have been able to make a decision yet. It is courteous and good for business to follow up with them. You may even make a sale this way. If your sales person does not know how to do this you will end up losing valuable customers and sales.

Make sure that this sales person is not the Man in the Mirror!

Maverick Rules!