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If You Snooze You May Lose - Build Those Relationships On-Line and Off-Line

By
Real Estate Agent with eXp Realty of California, Inc. CA DRE #01490977

Who are your relationships with?Building relationships is a fact of life in our business, and its foundation.

Without them you won't get far in terms of buyers and sellers.  Maintenance is pretty important, too. If you don't work on keeping your relationships, they will fade away - referrals will disappear and your wonderful clients will forget you even exist. 

There are a myriad of ways to build relationships, and lots of different ones. Here are just a few: 

Prospective buyers and sellers - Current/past buyer and seller clients

Escrow and title officers - Mortgage brokers and banks - Attorneys

Home inspectors - Relocation companies

Trades people (electricians, GCs, plumbers, painters, handypeople, roofers, landscapers)

Staging professionals - Neighbors - Agents around the country and world

Area businesses - shops, restaurants, health providers, dentists, chiropractors, etc.

And the list goes on and on. 

While you hope to must establish front line relationships with folks who want to buy or sell, the second tier network can, in some ways, be even more powerful and far-reaching...the people who know people who will want to buy and sell. And with the power of the Internet, our on-line relationships become an incredible referral network

But in the Web 2.0 world we don't want to forget about the offline relationships. After all, we had those first, right? And they still work!

Getting to know one another in person

  • We build relationships with real estate professionals and industry-related vendors during our real estate transactions, caravans, organizations, and seminars, and through whatever follow-ups we do - lunches, thank you cards and calls, additional transactions
  • Relationships with buyers and sellers arise out of open houses, mailings, ads, neighborhood gatherings, door knocking, cold calls
  • We get to know our neighbors, the local retailers and other businesses, members of our church, our Chamber of Commerce, committees we are on, etc.

You know the drill. You've done this stuff before or are doing it now. 

I'm trying some new off-line things - for example, participating in a newly-developed consortium of small business focused on seniors' services (I'm an SRES), teaching social media approaches for people I know who own small businesses and want to grow their companies, and speaking to networking organizations (non-real estate

Lots of folks have jumped on the social media bandwagon. Some of you have not. I know because I am there and you are not. Perhaps you have your reasons - too much work, no time, too much business already, don't have a clue. The reality (the realty?) is that your peers are building new relationships, sharing referrals and finding new business in the on-line world. And if you snooze you may lose. Why take the chance? 

The BEST social network site on the planetYou have lots of options, so get started. Of course you are already blogging, or you wouldn't be reading this

But are you writing for other AR members or are you writing for consumers? Are you taking advantage of Localism posts? Or adding folks to your list of associates? And associating with others by subscribing to their blogs and commenting?

READ MORE:

5 Reasons Why You Should Write Market Reports

Do You Write What You Want, or What Consumers Want?

It's Who We Associate With 

Blogging may be all you want to do. And that's fine. It works well for some folks I know. Real well. But if you want to expand your on-line horizons... 

Here are a few to-do's:

  • Set up your profile and a business page on Facebook - it's a business meeting of sorts and will contribute to your on-line referral network. Connect with folks you know but better yet those you don't but want to get to know. Throw some sheep or Superpoke some folks if you want (but not required)
  • LinkedIn logoAdd your profile/resume to LinkedIn - this professional network growing rapidly, and you can seek out others who are members through your current and past jobs, associations, schools, etc. Make sure your experience is included and seek our recommendations from others as your recommend them
  • Twitter -  tweet to your heart's content, while participating in discussions, sharing information (including real estate), asking questions, and following others (including those who follow you). This will also build your on-line referral network. Then check out your reach, social capital and velocity on Twitter with Twinfluence.

There are plenty of other social media sites but these should be on your list without  doubt. However, keep in mind that social media is all about relationships. Are you being selective?

Need some help learning more about what social media can do to help YOU grow your on-line referral network? Read Pat Kitano's recent post about the social network referral system.   

Then REGISTER for their FREE webinar - it will JUMP START you in the social media world even if you are already starting to play there.

So where is YOUR next transaction coming from? You likely don;t know. But without relationships, there may not be one.

 

Posted by

Jeff Dowler, CRS
Certified Residential Specialist / Realtor®


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Jenny Kotulak
RE/MAX Real Estate Centre Inc., Brokerage - Oakville, ON
Broker - Oakville Ontario Real Estate

Hi Jeff,

You are so right.  You have to marry the social media networking with the social "face time" networking that Lonnie mentioned above.

A few other great ways for social networking are:

Volunteering at your kids schools

Join your real estate Board of Directors ( wonderful networking at Conferences)

I have recently reconnected with over 100 of my high school graduating classmates.  I am helping to organize a reunion for our 35th anniversary in 2010.  We have a dedicated website, and have had 40 percent sign up so far.  We have had a couple of pub nights and house parties.  It has been great networking plus so much fun. Bonus.

Jenny Kotulak

Mar 06, 2009 01:37 PM
Sharon Alters
Coldwell Banker Vanguard Realty - 904-673-2308 - Fleming Island, FL
Realtor - Homes for Sale Fleming Island FL

Jeff, this is like a one post dictionary for how to approach on and off line marketing/social networking. Unless you're someone like Lenn Harley, most of us will always need to have offline relationships.

Mar 06, 2009 01:51 PM
Aaron Poling
Long & Foster - Martinsburg, WV
Working to get YOU the BEST Deal!

Relationship building is the best and least expensive ways to advertise.

Mar 06, 2009 01:53 PM
Jennifer Sylvester
RE/MAX Spectrum - Plymouth, MA

Thanks for the great post - things have changed over the past few years. Those who are waiting for things to go back to the 'way they were in the good ole days' are going to be lost in the dust. Those who seize the moment and change with the time (ie online social media) will remain ahead of the pack. Thanks for sharing!

Mar 06, 2009 09:27 PM
Anonymous
Isabel Waters

Hello Jeff, well said...your article came across-the-board sound and clear.  Being techno-savvy in our industry doesn't make up for the face-to-face interactions, but it is definitely, the way most people perceives and measures their time... Thank you for link to Kitano's social network webinar.

Mar 06, 2009 11:55 PM
#54
Diane Parker
Coldwell Banker Sea Coast Realty - Wilmington, NC

Jeff - Enjoyed your post.  I have jumped into social networking and although I'm still learning, I'm amazed at all the relationships formed.  It's so easy to stay in front of these folks.

Mar 07, 2009 12:05 AM
Kelsey Barklow
Hurd Realty - Johnson City, TN
423/948-9154

I liked your post. Tons of great information. So much to do, so little time.  Thanks!

Mar 07, 2009 12:56 AM
Anonymous
Nevin Williams

I appreciate your post. When I am not meeting locally I always make time to fly to the various states I conduct business in to meet up with my referral partners and past clients.  Instead of it being a business call we usually meet up for a nice dinner or get together and have a great time at a sporting event or charitable event etc.  Although I laugh and have a great time at work it gives me an opportunity to know the people without the distractions and time constraints.  I find that my referral partner and client relationships are solid and continue to generate leads for my business. But more importantly (to me anyway) is the fact that someone thinks so highly of you that they refer you to their friends and family.  There are a few things you mentioned that I could be working on more diligently so thanks for sharing!

 

 

Mar 07, 2009 01:23 AM
#57
Anonymous
Larry Brown

Great post Jeff! Your comments are right on point. Joining online social media is a fabulous way to make contacts, reconnect with old friends and market & grow your business...ALL at the same time!!!

To Endre's point: It is important to realize all social media networking serve a specific purpose. Although LinkedIn is the only "business networking" site, it's important to remember we're all in the relationship business. The success I get from Facebook comes from:

  1. Inviting all of the friends, relatives and other contacts I know.
  2. By building a company page and inviting them to invite their friends AND my clients to join, you've just created an online community surrounding your business all sharing photos of their kids, vacations, silly moments etc.
  3. Invite them to become a fan and create a link on THEIR profile to YOUR business page.
  4. They may share comments about how great your service delivery was for them. 
  5. It's all about marketing and the BEST advertising is word of mouth. Many of the people on Facebook have hundreds if not thousands of contacts. It would be much more effective for them to tell everyone they know how great you are than for you to do it.
Mar 07, 2009 01:48 AM
#58
Sonya Loose
Modern Realty - Beaverton, MI
Helping Buyers & Sellers of Waterfront Property

This is a wonderful post and well written too!  Lots of great ideas for all of us!  I am on Twitter and you can follow me @GladwinRealtor.

Mar 07, 2009 03:10 AM
Antonio M. Cardenas Broker Associate
RE eBroker Group - San Leandro, CA. - San Leandro, CA
"The Realtors In Motion"

Thank you Jeff. it is true that if you are not there... your competition will be! We must remember that we are not secret agents! we are Real estate Agents and everybody should know that! If we have no poresence on line we are probably missing more than half of the overall picture of prospects. Thank you for the post!

Antonio

Mar 07, 2009 03:32 AM
DeeDee Riley
Lyon Real Estate - El Dorado Hills CA - El Dorado Hills, CA
Realtor - El Dorado Hills & the Surrounding Areas

Jeff, I always love your posts.  They are so informative.  Thank you so much for taking the time.

DeeDee Riley

Mar 07, 2009 04:55 AM
Roland Carrillo, PhD - Mortgage Consultant
Cary, NC

Social networking is important, both on and off... but remember the point of it.  I see too many people that mix too much of the social and business, with profiles I am not sure would make the best impression.  They can also take a lot of time and while seeming productive, lead to nothing.

You have to do it these days, but dont get sucked in!  Same with good old fashioned networking, it can be fun but the results are what matter.

Mar 07, 2009 07:27 AM
Anonymous
Anonymous

Keep it fresh and fun - so when the business starts pouring in you're still motivated to do the blog thing!

Mar 08, 2009 01:52 AM
#63
Vickie Slade
Colorado Landmark, Realtors - Boulder, CO
Service You Can Trust ~ Someone You Can Depend On

Jeff, you suggested also building a "business page" on your facebook site.  Can you tell me how I can do this.  I'm on facebook, linked in and twitter.  Also Plaxo and myspace but not as actively. 

This post was very informative and very useful.  So much to learn so much to do, but that's what sets RE agents apart, the ones that are willing to go the extra mile and those that are not.

I followed you on twitter, looking forward to you following me too.

Thanks again for a great post.

Mar 08, 2009 04:19 AM
Mike Henderson
Your complete source for buying HUD homes - Littleton, CO
HUD Home Hub - 303-949-5848

Great article.  I've slipped a little on the Internet but have been kicking butt in the real world.  It's hard to balance, at least for me so far.

Mar 08, 2009 02:23 PM
Kathy Booth, Setting the Stage
Setting the Stage - Newmarket, ON
Home Staging and ReDesign Professional

  Good advice!   I'm half way through my Linked In profile....

Mar 09, 2009 02:06 AM
DeAndrea "Dee Dee" Jones
Samson Properties - Manassas, VA
DMVRealEstateChick

Soon twitter and facebook will become as important as the mls.  Hopefully agents will learn this like they had to learn to internet advertise.

Mar 09, 2009 06:49 AM
Kathie Burby
Coldwell Banker Mother Lode Real Estate - Sonora, CA
REALTOR, SFR, Tuolumne County Real Estate Guide

Jeff - Thanks for reminding us how important relationships are to our business. You provided extremely useful information in a very easy to read post. I agree that both online & offline relationships are essential to cultivate.

Mar 09, 2009 11:05 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

Nice well thought out Post Jeff, I appreciate the time you took to put it together.  You made me think on several different posts.  I guess I need to slow down to get the rest of my profiles finished...

Mar 09, 2009 01:52 PM