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An Open Letter to Realtor.com

By
Managing Real Estate Broker with Howard Hanna Rand Realty License # 49FA1074963

Dear REALTOR.com,

I tried to think of a diplomatic to say this, but I'll just cut to the chase.

You suck.

Not just because I have to pay you $3,000+ per year while providing you with my content.

Not just because you telemarket the living crap out of me for banner ads.

Not just because as a home search tool you are inferior to any basic broker IDX search.

Not just because no matter how many times you revamp you are still a clanky, slow -to-load page even though I pay through the nose for a commercial grade FiOS connection which loads movies faster than 1 lousy photo on your site.

No, you mainly suck because it has been a month and you still haven't fixed, or explained why you can't fix, the web statistics I pay dearly for and my 40+ listing clients expect.

Web Stats

I can't tell you how degrading it is to endure all of it. Telling my clients that I have a "trouble ticket" opened doesn't quite cut it. Maybe you don't understand that some people list their homes with me expecting this stuff to work. Maybe you don't understand that many of our clients are freaking out as it is and this contributes to, rather than helps solve, the problems of those who PAY YOUR BILLS. It has been a month and this still isn't fixed. And this is a public post because the public needs to know the frustration that I and my colleagues have with you.

If you were surgeon, the patient would have died.

If you were an airline pilot, the plane would have crashed.

As my late brother used to say, compact your fecal matter. Seriously.

Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Calm down. . they seem to be doing something good for a change. . check this out:

http://www.facebook.com/ext/share.php?sid=58916485996&h=mShiz&u=tFANJ

 

See if the OTHER portals will give you this much support

Mar 05, 2009 11:17 PM
J. Philip Faranda
Howard Hanna Rand Realty - Yorktown Heights, NY
Associate Broker / Office Manager

Fernando.

That's nice, but it doesn't fix the rather substantial prblems I outline. Moreover, if that new feature breaks down like the rest invariably do, it is just another letdown.

Mar 05, 2009 11:24 PM
Miriam Bernstei
Rochester, NY

That's why I'm not there either.

Mar 05, 2009 11:30 PM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Philip, it appears that the reporting function has started working again.  It was down for over three weeks and was getting me pretty upset also.  Their Tech Support was very, very unfriendly.  I have yet to be notified that it is back up and working as they repeatedly promised to do.

Mar 05, 2009 11:31 PM
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

Realtor.com isn't great, but all of the agents around here are on it so we are as well. Sellers here in Cleveland do expect a presence on it. I hope your problems work out.

Mar 05, 2009 11:40 PM
Barry Bridges
Barry Bridges Weichert Realtors Bridges & Co. - Smith Mountain Lake, VA
Lake professional

Thank you NAR

Mar 05, 2009 11:42 PM
Associate Broker Falmouth MA Cape Cod Heath Coker
https://teamcoker.robertpaul.com - Falmouth, MA
Heath Coker Berkshire Hathaway HS Robert Paul Prop

I agree, and you probably haven't heard, but many MLSs and individual brokers have stopped feeding their data to that type of site.  You haven't heard about it because they buy all the media, so there are limited (blocked) reports of data loss.  Other sites of the same type are also tying up the media.

If you are interested, I am a broker.  I began to link to listing agent sites on my own 9 years ago for free, because of my problems with R. com.  I pay teenagers to look at real estate sites, identify where the site owner's listings are, and we directly link to them from the towns their personal listings are in. 

Somebody that is a broker has to provide some support for us listing brokers and agents.  I decided 9 years ago I would be one.  You don't need to send me you link if you are above this comment, I will add your sites to the list of ones we will visit soon.  If you comment after me, and we haven't found your site yet, send me your domain and we'll look it over.  (the site I run is REindex.com)

Happy listing and selling!

Mar 05, 2009 11:54 PM
Michael Trinchitella
Putnam, Westchester Real Estate - Mahopac, NY
Putnam Westchester Real Estate

If our board and members had a spine or thought outside of the box they would stop giving our data to R.com. For $30/month an agent can get an generic template web site that will provide way more exposure for a sellers listings... R.com does not even show up for local real estate searches... stop wasting money on them and lets put them out of their misery. The $ spent on R.com can be put to so much better and effective use with way more return.

 

Mar 06, 2009 01:06 AM
South Austin Real Estate Blog
Sky Realty South Austin - Austin, TX

I have never tried to use R.com because I have rarely heard good things about it.  I think your issues should have been addressed within 48hours, for the kind of money you are paying. JMHO

Mar 06, 2009 01:57 AM
Marilyn Harrell
Better Homes and Acres - Beaverton, MI
Wixom Lake - Beaverton MI

This should be a popular view!

I think it's wrong - If we are all members, we should be equally viewed on Realtor.com - because of who it is put out by - there are enough other sites with fees, etc. for us to promote ourselves on.

It shouldn't take a genious to figure out that only the top selling agents can afford to give realtor.com $3000 a year to be featured agent and have your listings featured. It's tough enough to try to get established when you have limited funds to spread around.

On the bright side, a lot of customers are using other sites that are much more user friendly and quicker to load - some of us are still on DIAL UP and may be for a long time to come!!!!!!!!

 

Mar 06, 2009 02:09 AM
Susan Gonzalez Faux painting murals atlanta
Marietta Mural & Decorative Design - Atlanta, GA

The VentFeatured in The Vent for superb use of the word "suck".

Mar 06, 2009 05:40 AM
Chris Fisher
Your Virtual Assistant - Concord, CA

Realtor.com definitely does suck. 

Mar 06, 2009 06:44 AM
Marchel Peterson
Results Realty - Spring, TX
Spring TX Real Estate E-Pro

I'm just going to ditto.  That's why I'm not there also!!

Mar 09, 2009 02:05 PM
Debbie Walsh
SHAHAR Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Wow J you just wrote the blog I have been thinking about for weeks!  I had a call from Realtor.com several weeks ago (or should I say 1 of 1000 calls since they only wait 5 minutes for you to call back before they call again)asking me why I was not renewing.  Now, I did not have the exact same reasons as yours but alot of it amounted to the same things and they were paid (through our office) over $6000 last year.  The person on the phone had the nerve to say to me that without my paid Realtor.com service that not only would I not sell anything without the enhanced features (your listings show up no matter what) but the listings would not be noticed like the enhanced listings would so I was doing myself a disservice.  Then when I told him for what I was spending with them I was getting (I felt) ZIP he told me that all of our listings "must be overpriced."  Otherwise they would have sold if they were on Realtor.com's enhanced package.    Obviously in Realtor.com land...there is no recession and things sell as soon as there is an "enhanced package applied."  You took the bull by the horns and said what I have been thinking about doing for the past few weeks.  Good for you!

 

Mar 12, 2009 07:30 AM
Joe Segal
Prudential Locations - Honolulu, HI

You can get approx 200x more leads off google PPC than realtor.com for the exact same money.

Mar 12, 2009 11:34 AM
Dale Terry
Yadkinville, NC

We should all stop with the worst real estate site ever.  It does nothing except take money.  On the other hand, we should all be broker owners of our MLS, but that is another story.

Mar 21, 2009 10:44 AM
Lynda Hester
Prudential Georgia Realty - Rabun County, Ga. - Clayton, GA

Phillip, If you think you've had problems with Realtor.com, then you should surely stay away from homes.com.  They are one million times worse than Realtor.com.

Both companies have gotten a bunch of my money and I have never gotten a lead from any of the fancy banner ads, the featured listings - nothing.

But home.com-----I can't even tell you what a nightmare that was.  They kept hittingmy credit card for payments for a service they never provided.  I finally got my money back - but only after I attended a seminar for about 200 brokers where a speaker was touting Homes.com.  At the break I found him and gave him a little taste of what I had been going through.  I then told him I planned to stand up in the seminar and tell everyone else what an encredible ripoff homes.com was.  He said he would personally contact the CEO of homes.com and have my money refunded and he did!  I had been trying to get my money back for over a year and they were only responding sporactically with empty promises.  The day I got my money back was a happy one!

Wish I could get my money back from Realtor.com, but they have provided the service.  It just hasn't worked.

Mar 30, 2009 07:51 AM
Cristal Drake
Prudential California Realty - Fullerton, CA
Realtor - Fullerton Real Estate

I never tried Realtor.com but heard enough horror stories from my colleague that had her website through them too. What a nightmare!

Apr 30, 2009 01:41 PM
Phyllis Lerner call 914.438.7556
Corcoran Legends Realty - Tarrytown, NY
Corcoran Legends Realty

You may want to try something that works in contrast... Point2agent.com... from basic web sites up to completely custom... even in their most basic form they offer built in virtual tours, slide shows, listings syndication, lead generation, prospect handling, and much more... all that for 10 bucks a month!!!... and if you need a really good customizer for Point2agent.com get in touch with www.hjswebdesign.com... fast, affordable and reliable... and good luck with R.com...

Aug 23, 2009 07:51 AM
Maria Morton
Platinum Realty - Kansas City, MO
Kansas City Real Estate 816-560-3758

J Phillip. Why does the NAR subject us to Realtor.com's rude and predatory tactics? That is the question.

Jul 10, 2011 07:12 AM