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Redfin, 60 Minutes and a Changing Real Estate Industry

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Real Estate Broker/Owner

I just watched the 60 minute segment on Redfin and the real estate industry.  6% was mentioned often as the going rate which is news to me.  I have been under the impression that commission's are negotiable and there isn't any particular number that is "across the board".  Aside from that the discussion on Redfin was interesting. A young couple was coached by Redfin in the pricing of their home which they sold within $10,000 of the price Redfin placed on the property. They claimed that they saved $26,000 in commission.  They saved commission by paying Redfin a flat rate on the listing side of the sale.  They did the work themselves. I don't understand how for a flat rate of $3000 that paid for advertising, staging, brochures, virtual tours, being placed on numerous sites across the internet or did the young couple they pay for advertising themselves over and above the flat fee they pay to Redfin, nor was it discussed how long the property was on the market or if it sold during the recent downturn and slowing of sales.  They didn't discuss how it was marketed or much of anything.

 My experience tells me that there will be a small percentage of people who are willing to attempt this process coached by agents online.  I also think a great percentage of sellers and buyers will continue to want a professional Broker to tackle the process and will be willing to pay for it.  It has not been my experience that all seller's are capable of dealing with buyers, with negotiating and whille coaching is great if the Redfin agents are truly churning out deals they won't be able to do the hand holding these deals take. The internet provides a lot of information but it doesn't take the place of experience.

On the east coast we have a company called Foxton's which attempted a somewhat similar centralization of service with reduced commissions and during the height of the market when you could sell a house by simply putting it on the market they had some success.  But now you barely hear about them anymore.  You would think that if the public were clamoring for this type of brokerage it would exist, but it doesn't.

I would love to hear from the agents out in Redfin country and know their experience's dealing with them.

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New Orleans Property Lady, LLC

Broker/Owner and REALTOR (r) 

New Orleans, LA 70125

504-908-2268 (C)            

 Licensed in the State of Louisiana, USA

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Copyright 2012, Miriam Bernstein, All Rights Reserved

Laurie Mindnich
Centennial, CO
With respect to 6% being a vague number, come on.  We all know, as does the public, that many companies ARE in collusion to maintain the figure of 6%.  The public just isn't buying it anymore.
May 13, 2007 12:14 PM
Amy Bergquist
RE/MAX Premier, REALTORS - West Hartford, CT
ABR, GRI
What I don't understand is about the Redfin buyers.  Do they really only view houses over the web?  They don't step foot in the house before they write an offer?  I guess I don't understand the type of consumer that would be willing to do that.  Unless of course it was logistically/geographically impossible for them to see the house (ie- moving from overseas, or across the country).  Or does Redfin get the listing agent to show the house to the buyers?  We don't have Redfin in CT (yet) and the program didn't explain how it works for buyers.  Anyone know how this works?
May 13, 2007 12:14 PM
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire

I just commented on another blog about this show! It was definitely done for "impact"

As for Agency's in collusion...I know mine isn't and I also know there are many differences in what is charged...depending on the Agency itself and the Services offered

May 13, 2007 12:23 PM
Jenny Croshaw
South Florida Structured Real Estate - Miami Beach, FL

 

Find a car................... eBay

Find a doctor................WebMD

Find a wife....................eHarmony (or Russianbrides.com)

In this day and age us Gen X and Y ers expect this.

PS I found my wife on match.com (not the above sites)

May 13, 2007 12:28 PM
Miriam Bernstei
Rochester, NY

Jason, I would never find a doctor on a web site, or a car on ebay. whatever.

Laurie, I know nothing of the sort.  I have never had a discussion about commission with anyone in another company and therefore know nothing about collusion!!

Any, good question.  It really didn't explain much as to how this works. I am going to check the website and see if I can figure it out.

May 13, 2007 12:45 PM
Julie Emery
Century 21 New Millennium - Warrenton, VA

Redfin will appeal to a small group of buyers and sellers and they're welcome to use them! As Miriam said, Foxton's seems to be sinking into oblivion and they were the darling of the media just a couple of years ago.

It was a splashy piece and will create lots of buzz, but in the end, I don't think it's likely to change anything.

In the very soft market we've got here currently a seller would be insane to use a Redfin to sell their home!

May 13, 2007 12:53 PM
Miriam Bernstei
Rochester, NY
Unknown, all this don't dicuss commssion stuff and the reason is not the paranoia of brokers, it's illegal for us to discuss commssions (not an opinion).
May 13, 2007 01:13 PM
Laurie Mindnich
Centennial, CO
Miriam- it's illegal because it indicates (as I'm certain that you are aware) a set price- but come on, we all know what is "typical".  Anyway, Redfin (having reviewed the site) does show properties listed by agents- their time is fee based.  The buyers get back the balance of the buyer broker side of the commission from the seller.  I've seen this done with frequency in new construction- some agent/salesperson tells their person to "go look", and they also tell them that they'll rebate part of the money.  Builders refuse- bring the client or you get nada.  Anyway, Redfin appears to just be an organized program of rebates.  A buyer would be an idiot not to take them up on it.
May 14, 2007 12:37 AM
Jay Burnham
Coldwell Banker - Beverly, MA
The Coldwell Banker Guy
Miriam....Good points, all of them.  I watched the show segment and, unlike most of the REALTOR viewers, I did not think it was so terrible, mainly because, like you, I have no difficulty showing the benefits of full service.  In the abscence of service, all the discounters can offer is a lower fee.  Here on the Massachusetts North Shore, because we are in a depreciating market, sellers need a full service, full fee broker more than ever.

Regards...Jay

May 14, 2007 01:04 AM