Here is a list of questions I have recommended to people when they are going to work a Realtor from other areas.  No these are the same questions I ask when looking for someone to refer one of my clients to.  I do practice what I preach.

  1. Are you a full time or part time agent?  Only work with full time agents.  Avoid those who are hobbyists or those who are not good enough to make a full time living at this.
  2. CRSWhat designations do you have?  Look for those who have a CRS designation in particular.  This will tell you if this agent is someone who takes his profession serious enough to invest in training and education.  The CRS tells you that this agent is probably in the top 4% of agents.
  3. How long have you been in the business?  If the answer is a month, I just graduated, ask if their parents sell real estate.  Just kidding.
  4. What level of license do you have?  Most agents have a salesman license, but if they have a broker's license this is a plus.  That tells you again this is a seasoned agent with stronger training and experience.
  5. What services do you provide?  This does vary from agent to agent and company to company.
  6. What is my responsibility as a client if I choose to work with you?  This is one many do not think about.  I have actually seen realtors hand business cards to their friends and family and tell them to go to open houses and if they find the one they like they will write it up for them.
  7. Do you have a written Services Pledge? Most top agents and their companies have a seller's pledge and Seller's Pledgea buyer's pledge that expresses in writing what a client should expect from their agent and brokerage.  It also usually has some form of guarantee tied to it.

On the flip side of this list, think about how you would do if someone I sent asked you these questions.  Of course I did get all 7 correct.  The prize for answering all of these correctly is more and better business.  Good luck and keep growing and improving.  There is no substitute for professional behavior and development.

 
This post has been included in Hawaii Information

32 Comments on Questions to Ask When Interviewing a Realtor

MAY
13
2007
450,559 Points 13 Featured Posts Localism Sponsor Outside Blog
Randy - This is a very good list for consumers to use, and this could save them some headaches.
11:41pm • #1
1 Featured Post
One you missed is "Do you own any other real estate besides your home?" This lets consumers know that you really understand real estate and its' value.
11:44pm • #2
9 Featured Posts
That is a very important list for all consumers and even us real estate professionals to know. It is so important and yet so few people really know to ask this kind of information. Nicely done!
11:49pm • #3
146,360 Points 10 Featured Posts Outside Blog

Randy, as  jenniffer wrote, very great list for consumers,  I agree with that,  thanks for sharing that with us :)

 

11:51pm • #4
MAY
14
2007
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

Jennifer - I do not want to see friends and clients get stuck.

Wayne - Here is an even better one.  Do you own the home you live in.  I have met several agents who are renters.

Jacob - Thank you

12:36am • #5
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Ray - Mahalo (thank you in Hawaiian)
12:38am • #6
591,391 Points 111 Featured Posts Localism Sponsor Outside Blog

I may not be a broker or have my CRS yet...but I am no less a great agent.  Oh, and I don't own other real estate other than my home.....but I have me...and my doggie and my life with balance.  and that's good enough for me.

1:39am • #7
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Sally - If you were sending a client to another state what litmus test would you recommend for them to pick a stranger to be their agent?

1:46am • #8
591,391 Points 111 Featured Posts Localism Sponsor Outside Blog

The only time I have referred to another state or island I have referred to Century 21 offices.  With networking here ....all I know is who I believe may be good agents.

1:50am • #9
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

If I do not know anyone in that community I pull out my CRS directory and start there.

1:58am • #10
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
I was talking about agents that we do not know in other markets.
2:08am • #12
1 Featured Post
Good info Randy.  New picture... did you lose weight? 
4:03am • #14
317,828 Points 40 Featured Posts Outside Blog

Randy--I agree with "Sally". Although having a CRS or GRI is a good indication of the quality of agent, there are some agents without those credentials that are excellent, dedicated agents.

I have been in the business 7 years and have yet to receive either due to the location and timing of the classes. Most classes in our area run a 9-5 schedule and I have commitments which have prevented me from attaining any additional credentials. But that does not mean I am not a dedicated, full-time, professional Realtor! 

As you have a CRS and brokers license and this is a localism piece, I understand that it does show one way to narrow down the field when the average consumer faces the choice of who best to use. However when selecting agents for out-of-state referrals, I actually call and talk to several agents prior to the referral. If they can't answer my questions, I won't pass on a client! :)

8:56am • #15
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

Pete - About 150 lbs since last August.

Teri - I too call the agents.  I use the questions I described as a way of narrowing the search.  Does having a CRS and a brokers license guarantee that they will be a great agent? No it won't.  Does it improve the odds, absolutely by a mile.

On average CRS agents are in the top 4% in the industry.  The CRS and the broker's license tell a stranger that they have made a commitment to their career, through education and professional development.  To get those two you have to be an agent with training and experience.

The one that is the most important and will make many mad, is the issue of full time.  I will NEVER EVER refer a client to a part time agent under any condition.  If that person is not good enough to make a full time occupation out of real estate, why should they be trusted with the most expensive thing in most peoples lives.

12:27pm • #16
317,828 Points 40 Featured Posts Outside Blog

Randy--I have heard the statistic on the CRS before and it is definitely in my long range plan. :)

I was going to get my Masters in Real Estate from St Thomas University because those classes are offered evenings and weekends but at $1600 and still not a nationally recognized acheivement, decided to save my money.

I agree with you--you can not be a part time agent and expect referrals. I too only refer to agents who treat real estate as a full time profession....You will be on my list for Hawaii referrals!

2:00pm • #17
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
Teri - I agree with everyhting you said.  The masters is still something you an put in your marketing.  It tells the public something about you.
2:56pm • #18
MAY
16
2007
138,875 Points 1 Featured Post Outside Blog

Randy-I enjoy education and consider it very important in this business.  While some classes are sort of "gimicky", I still manage to get something out of them.  I have met all of my requirements for CRS but just need to take 3 core classes.  They are coming up here in Hawaii so I will be done with that by the end of the year.

 

 

11:59am • #19
MAY
17
2007
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
David - I can not recommend more.  I have my designation and still take CRS classes.
2:53am • #20
138,875 Points 1 Featured Post Outside Blog
Randy-Speaking of classes.....We are taking the "Fractional Ownership" seminar today from 1130-200.  I hope it is some good edumacation. 
1:50pm • #21
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

David - Let me know how it goes.

2:00pm • #22
138,875 Points 1 Featured Post Outside Blog
Randy-Back from class now. VERY INTERESTING!  ORTC put on the class and had one of the local attorneys that deals with fractionals there to speak also.   This is going to become very popular in Hawaii and is 100 times better than a time-share. The only problem is that it is in its infant stages and nobody really knows everything about it.  Apparently, it is common in resort destinations in the mainland like Arizona, Florida and a few other places.  I signed up for Part 2 on June 7th.  On another note.....I sat next to Noble Turner.  He is one very interesting man to talk to.  We talked about his nephew and about Active Rain.  I told him that you wrote a post about him too. 
7:54pm • #23
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

David - Thanks for the update. My concern with some of the deals I have seen, was I questioned whether they are selling real estate or a commodity.  They make make nervous.  Did the attorney address that question?

10:03pm • #24
138,875 Points 1 Featured Post Outside Blog
Randy-Absolutely!  I even made a note of it.  The way it was presented is that you cannot market it as an investment otherwise it would be a security and therefore the rules and regulations of the Securities and Exachange Commission would apply.  Another interesting note.....in the absence of comps, the lenders will give 140% FMV.  Once some comps are established then that may change. 
11:53pm • #25
MAY
18
2007
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
Thanks for the info.  The ones I saw in the past were guarantying a return on investment.  I was sure that was a problem.
1:35am • #26
NOV
29
2007
I know I'm a bit late to this post, but great advice is always great advice:  Great advice Randy.  We employ a personal service guarantee with our list of services as well.  Great list of questions.
8:57am • #27
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
Benjamin - Thank you.  A service guarantee is a great place to start.  It sets you apart as a professional that takes his responsibility serious.
1:33pm • #28
this a great list. As i read it, i also used it as a quiz for myself so that i know what clients may look for.
2:03pm • #29
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router
Angie - I also use it for finding referral agents in other markets for my clients.
3:28pm • #30
JUN
20
2008

Hello, I just received my Georgia Real Estate Salesperson License.  I would love to start interviewing Brokers, however, I would like to know what type of questions, I would ask.  What are some questions, I can ask.  My objective is to get partnered up with a Broker that has training tool to inhance my sales skills, and other tool to allow me to excel in the business.  HELP.....

Lady A......
2:38pm • #31
485,248 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

Lady A. - I would find out what type of support structure they have for knew agents.  I would also ask if there are opportunities to team up with an experienced, successful agent.  If you can make some money while learning or apprenticing from a quality agent, it would be a good move.

Last would be to find out what the commission split is and what are your other expenses and fees.  Interview with at least 3 companies.  You may see a huge difference between them.

9:49pm • #32

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Randy L. Prothero - Hawaii REALTOR®

Mililani, HI

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Century 21 Liberty Homes

Address: 95-221 Kipapa Dr., Mililani, HI, 96789

Cell Phone: (808) 384-5645

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