
Do you know what your client, seller, buyer, investor is thinking? Have you gone through your list of active clients and done a quick inventory of where they are at in the process of working with you. One of the challenges we all face in selling is really understanding what the other party is thinking and what the true objections are. I'm not a mind reader by any stretch, but anticipating where the questions are going to creep up from helps us build relationships of trust with them. Most of us fall into the a certain line of thinking and understanding. By this I mean we forget that the people we are interacting with, selling to and selling for do not have our level of knowledge. Think about the first or second transaction you ever did for yourself or with a spouse. It is imperative to keep a very fresh, almost naive perspective with most of our clients. Always assume they need hand holding and lots of coddling.
Whether you are representing buyers or sellers, if you've been doing this long enough, there are generally areas of concern that will come up. Maybe it's the inspection after an offer is accepted. Maybe it's the seller who needs to understand fully what buyers are saying. Maybe it's the other agent waiting for feedback. Don't wait around for your clients to ask the questions, answer their questions before they are asked.
Paramount to this is "do what you said you would". It is amazing to me how often I hear sales people tell their prospects, referrals, leads, clients that they will do, deliver, send, check out, whatever, and not follow through. Consistent and considerate follow through will immediately put you in the top decile of your peers
If you are looking for an idea and want one way outside the box, take a look at this:
"Having You Talked About More Than The Weather"
Great reminder...I totally just remembered something I forgot to do because of reading this post.