The Bear

Do you know what your client, seller, buyer, investor is thinking?   Have you gone through your list of active clients and done a quick inventory of where they are at in the process of working with you.  One of the challenges we all face in selling is really understanding what the other party is thinking and what the true objections are.  I'm not a mind reader by any stretch, but anticipating where the questions are going to creep up from helps us build relationships of trust with them.  Most of us fall into the a certain line of thinking and understanding.  By this I mean we forget that the people we are interacting with, selling to and selling for do not have our level of knowledge.  Think about the first or second transaction you ever did for yourself or with a spouse.  It is imperative to keep a very fresh, almost naive perspective with most of our clients.  Always assume they need hand holding and lots of coddling.

Whether you are representing buyers or sellers, if you've been doing this long enough, there are generally areas of concern that will come up.  Maybe it's the inspection after an offer is accepted.  Maybe it's the seller who needs to understand fully what buyers are saying.  Maybe it's the other agent waiting for feedback.  Don't wait around for your clients to ask the questions, answer their questions before they are asked.

Paramount to this is "do what you said you would".  It is amazing to me how often I hear sales people tell their prospects, referrals, leads, clients that they will do, deliver, send, check out, whatever, and not follow through.  Consistent and considerate follow through will immediately put you in the top decile of your peers

If you are looking for an idea and want one way outside the box, take a look at this:

"Having You Talked About More Than The Weather"

 

 
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7 Comments on Do you know what I'm thinking?

MAR
18
226,662 Points 1 Featured Post Outside Blog

Great reminder...I totally just remembered something I forgot to do because of reading this post.

12:05am • #1

Hello, Suttons, I have found in the last two transactions that the guy is ducking under the rock, tree, whatever.  The buyers tend to be skittish even when they all say they want to buy foreclosures.  They see that others failed.  I think it comes to them after visiting a few homes.  We need to mindful of the thought process. And help them past their issues, whatever they may be.  It certainly takes communication and more than the "Weather".  Part realtor, part psychologist.

12:17am • #2
1 Featured Post

Suttons - We have to be good listeners and we need to follow-up and follow through on commitments.

1:53am • #3
Localism Sponsor

I always make it a point to give my clients a rundown of the process in which they're involved.  It seems to help quite a bit.

Cameron Novak, Corona Real Estate Agent
Cameron Novak

Corona & Riverside Short Sale Agent
The Homefinding Center
TM
Corona, California
951-212-7479

2:43am • #4

Suttons, you have a very valid point!

We in the Real Estate profession, forget what it's like to be on the other end of transactions! I am trying to be consistant in the hand holding and coddleing!

Giving a run down sounds like a good Idea to follow.

Follow Thru!!! very difficult, but rewarding, as calling back picked me up a buyer.

7:41am • #5
Outside Blog

You should've been an attorney!  Isn't the rule of thumb to never ask a question in court you don't kow the answer to?  Same principle.  Good point.

8:02pm • #6
MAR
19
Localism Sponsor Hit Router

You are right on! We must do as we say we will. All that we have is our word and our actions. It is how we will be judged. What is the statement about how many people an unhappy client will tell ?

3:32am • #7

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The Sutton's

Walnut Creek, CA

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