My 3 year old daughter (who is in Pre-K) is constantly pointing out when people don't have good manners.  Saying "please" and "thank you" is something they discuss and encourage at school.  I've noticed that many people forget these simple words when writing emails.

Email is great.  It is a lightening-fast way to communicate.  It is quick, easy and efficient.  But, it doesn't convey emotions very well - UNLESS YOU ARE SHOUTING!

I'm not saying that all correspondence via email needs to be sugar-coated, but please and thank you make messages sound so much better.

computerLet's take a look at two examples and see which one "sounds" more pleasant:

#1 "Call my assistant to schedule the showing"

OR

#2 "Please call my assistant to schedule the showing.  Thank you."

Message #1 (although to the point) can come off as snippy, bossy and downright rude. In my opinion, #2 is much better and guess what - it only took 5 more seconds to type. Adding "please" and "thank you" helps give the email a more pleasant tone.

So, next time you begin to write an email please remember your manners.  It makes your message so much more professional and pleasant to read.  Thank you!

 

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Lori Reid Gardner (The Reid Team)

Litchfield, IL

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Century 21 Simpson Realty

Cell Phone: (217) 481-0730

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