Special offer

Finally, a reasonable client

By
Home Inspector with Clayton Inspection Service, Inc.

When inspectors put on their "inspector's hat", we have to remain impartial and objective. We are not supposed to let our personal feelings get in the way, or try to lead the client one way or the other. Sometimes we really have to bite our tongues.

I have been on some inspections, and within ten minutes I knew that if it was daughter buying the house, I would drag her to the car. I have been on others when it wasn't until the end that it was obvious (to me anyway) that the buyers should walk.

I have been on some where the buyer stopped me, said there was just too many things wrong, and I would have been comfortable with my daughter living in the house. Just different levels of comfort, and different thresholds for pain.

I once inspected a house that was sliding down a hill. There were very large cracks in the walls (masonry house). When I say large, I'm talking 3" - 4" wide. There were cracks on the right side, cracks in the front, cracks on the left side, and cracks in the back. It was horrible. I wondered why I was even there. Forget the blankets of mold in the basement. 

I went to the buyer and told her that I had some serious concerns about the structure, and I was going to recommend she get a structural engineer to look at it, and develop a plan for repair. She said she had owned an older house before, and had dealt with structural problems before with help from a engineer friend. I told her she had better call him. "Oh, he died a few years ago". When she talked to me, she didn't look me in the eye, she sort of looked toward the side, or down. I again told her there were significant structural issues that needed an engineer. She then said that she had used caulk to fix cracks before and she thought she would do that again. All I could do was try to make the report as clear as I could and hope she took the time to read it. I'm sure she bought the house anyway.

Which brings me to my client today. I'm going to inspect an 11 year old house in foreclosure. The water, gas and electric is OFF. The previous owners have stripped light fixtures and plumbing fixtures and left wires hanging. It looks like it has either been added on to a few times, or was really poorly planned. The floors slope, there are stains all over, there are damaged walls in every room. After I found some fairly significant framing problems I brought her and her uncle around to look. After showing them my concerns, I told her I was going to get my ladder to go into the attic and onto the roof. She said, "You should just stop. I have seen enough. This is more than I imagined (damage and work to be done) and I don't need to take on this type of project. Nancy (her Realtor) can show me more properties, and I will find something that fits my needs. Thanks you so much for your time."

I really admire someone that knows their limitations, and has realistic expectations. She'll find another house, and I'll probably inspect it for her. 

Associate Broker Falmouth MA Cape Cod Heath Coker
https://teamcoker.robertpaul.com - Falmouth, MA
Heath Coker Berkshire Hathaway HS Robert Paul Prop

Too bad the real estate agent did not now her client better so they could have saved everyone's time.

Mar 20, 2009 08:28 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Jack it is interesting what lengths some clients will go to to keep the blinders firmly in place----sometimes we just have to reach over and yank them off:)

Mar 20, 2009 08:42 AM
Jack Feldmann
Clayton Inspection Service, Inc. - Knoxville, TN

I think she was OK with the foreclosure, and doing the inside stuff. I think it was the structural issues as well as the moisture intrusion that put her over the edge.

Mar 20, 2009 08:42 AM
Tad Petersen / Home Inspector, Mpls
Safeguard Home Inspections, Inc. - Watertown, MN

Jack, I have had inspections with first time home buyers with all their excitement and energy, only to see the reality set in as we go through a house. We don't want to be the bearer of bad news so I understand the struggle not to show any emotion on our part.

Mar 21, 2009 06:21 AM
David Helm
Helm Home Inspections - Bellingham, WA
Bellingham, Wa. Licensed Home Insp

Yes it is somtimes a struggle, but if we tell them the truth, without embellishment, the decision is ultimately theirs.  People are funny, and what scares one person is nothing to another.

Mar 21, 2009 10:43 PM
Reuben Saltzman
Structure Tech Home Inspections - Minneapolis, MN
Delivering the Unbiased Truth.

Jack - good job presenting the information to your clients.   I've been the same situation before where I just wanted to tell the client to run from the house... but obviously that would be an ethical violation.

Mar 22, 2009 12:08 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jack,

I think anyone who's been in this business for any length of time has experienced these scenarios. Buyers often get caught up in the excitement of purchasing a homeand don't see or deny the bad points. We are there to show them the "ugly", whether they want to see it or not.

Mar 22, 2009 12:22 AM
David Width Jr.
Little Egg Harbor, NJ

Sounds like you did a good job. It is always nice when your customer goes with your "gut feeling."

Mar 24, 2009 02:54 AM