This morning while reading and commenting it happened again. A comment I was making turned into a blog post. I have found this happens sometimes and I just go with it. The comment becomes multiple paragraphs of my thoughts and hence a posting... thats what my blog is about anyway, my thoughts and I welcome your comments and different perspectives.
Reading the post by William Feela, Would You Hire Yourself?
My clients rehire me with each referral.
I have little patience for uncaring and sloppy work, at the same time I understand simple mistakes, the matter becomes what did one do after the mistake was made? Did they place blame? Did they just say, sorry, with no meaning behind it? or did they try to fix the error quickly and efficiently?
It is about THEM
all too often there seems to be an unconcern for simple customer service. We all expect a level of customer service when we buy a burger or a luxury car. When we deal with the doctors office, the IRS or a local government agency. It's not that an error may have been made.. It becomes how was it handled?
I had received a 1099 from a builder this year, for a house I did not sell, it was an accounting error in the builders office, 12 phone calls later, 6 weeks, frustration to no end, I still do not have it corrected. Unfortunately that is the level of custom service from that builder. Virtually non existant. Am I anxious to sell one of their homes? no!
Yesterday at a local fast food change I ran inside to get a breakfast sandwich, I said.. #4 please, the young lady said, do you want a medium coffee? I said, no just the regular, #4 with coffee. The sign on the wall said it was $3.45. The young lady rang it up and said $5.30... I handed her a $20. and she handed me the receipt, it said $4.75 plus tax. I said, I believe this is wrong, she said, no the machine rang it up. I said, this receipt says, $4.75 and your sign says $3.45. Can you explain that? She said,no the machine says... (I'm laughing here it was like a recording), I said, can you please get someone over here to help me? Another young lady comes over and I explained I ordered a #4, for $3.45 etc etc, she looked and the young lady had misrang the order, hence the $5.30 and she recalculated it then handed me back the difference. Begrudingly, I felt. Again, there is no customer service left!!!!!!!!
I do my best to deliver a level of great customer service.
It's what I do, Yes I did say Great! I work hard at it. I think its what sets us apart. Levels of service.
If you are looking to sell or buy a home in South Austin and wish great customer service, call me... as Paddy says, work with me and you will be happy!
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I agree so many times we make things about us, but to connect with a customer we have to service their needs.