I got a call yesterday evening from a gentleman saying he was given my name and information as a referral from one of my past clients. Yeah!  We all love referrals and strive to receive them.

I spoke with this gentleman for about 10 minutes about what he was looking for and time frame and price range and everything of the sorts.

Then, the word RE/MAX comes out of my mouth, because, yes, I'm a RE/MAX agent.

"I'm Sorry, but I won't work with a RE/MAX agent."

What does me being a RE/MAX agent prevent you from working with me?

"Sam spoke very highly of you and said I would be crazy to use anyone else, but he never mentioned you were a RE/MAX agent.  I had a bad experience some umpteen years ago, and I'll never work with a RE/MAX agent again!"

Wow, that's some anger this guy has.  From what I gather, he was under contract with a property using a RE/MAX agent. Then the Seller decided not to sell so he couldn't buy the house.  Also, something about the Earnest Money wasn't returned to him because it was never put in escrow and that he had no recourse in getting it back.  Huh?

First, if a Seller backs out, the Buyer has A LOT of recourse!  Second, Earnest Money MUST be deposited in a separate account, in Texas we use Escrow Accounts set up by the third party Title Company, and the funds are not allowed to co-mingle in any way with anyone party to the contract.

I'm thinking his agent messed up royally on helping him get his money back, but why take it out on all "RE/MAX" agents?  Each office is independantly owned and operated, and each REALTOR® runs his or her own business under the office's umbrella for marketing purposes.

I was highly referred, and this guy was ready to get in my car immediately to look at houses, and he let one bad experience ruin a new one.

For all you buyers out there, interview your potential Buyers' Agent on their own merits, and don't put someone else's mistake onto them.  He said it himself, I came very highly recommended.  His friend had an awesome experience, why wouldn't he?  His interview skills got him a bad agent in the passed, you would think he would run wild with excitement with a referral!

 
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41 Comments on I'm Sorry, But I Won't Work with a RE/MAX Agent

20 Most Recent Comments Displayed Show All

MAR
22
2009
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Charlie, Good that you can put a positive spin on situations like these.

June, True, and he didn't really want to explain the other side, except the brief summary that didn't quite make complete sense.

Gary, No joke! Thanks.

Pat, I tried to explain that...

Rich J, I definitely tried, but he wasn't having it.

Lenn, But each office is a different "company", but I understand your point.

Wanda, I definitely sent a Thank You email to the guy who referred him.  Referrals are the lifeline!

Tammy, I sure hope so.

Vanessa, I know!  It's strange that he trusted the friend enough to call me, but was then turned off...

7:48pm • #22
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Tim, Yes, I d brand myself. Everything is DonnaHomes.com.

William, Yes, I tried, and mentioned how each office is independently owned and each agent runs his/her own business and no two are the same, yadda yadda...

Terry, I wouldn't go as far as calling him an idiot, as he seemed intelligent. I just think he was trying to do something out of principle, but it might backfire. I told him to call me if he couldn't find an agent he liked.

Rich I, True, to an extent.. if he's told all his friends his "bad" experience story, it goes on and on to more people.

Tina, I know, but to each their own.

Susan, That's a great business to have so much referral business!  I wish I could duplicate that!

Heather, Yes, it's a shame.

7:49pm • #23
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Patricia, Thank you.

Lydia, I would hope not!

Greg, I agree! Like, Rudy's BBQ in Waco is bad, but the other Rudy's we've been to are go, so we just never stop at the one in Waco anymore.

Robert, I agree, thank you! And it's also about getting an agent who is educated, and maybe he just picked a not-so-smart one last time.

Paul, From your lips...

7:50pm • #24
905,565 Points 93 Featured Posts Attended Rain Camp Called Shot Master

This guy needs to let go of his anger. Maybe it's best you don't work with or for him.

Hopefully he'll come to his senses and realize that it's YOU he should be hiring regardless of your company.

8:55pm • #25
1,909,564 Points 384 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Donna, what a bummer!  It must have been a really bad experience, but geeze!  He should get over it!

9:00pm • #26
MAR
23
2009
570,582 Points 25 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Hi Donna - Whoever that other agent was, and whatever the facts were, I hope he (the client) took the time to contact that agent's broker and/or the Dept of Real Estate in your state to see if he had recourse or if he had simply misunderstood the situation. 

12:32am • #27
585,544 Points 4 Featured Posts Outside Blog Called Shot Master

Well you just heard his side of the story.  Who know how he acted during the transaction.  Probably best he went someplace else.

5:33am • #29
1,946,192 Points 477 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

The public doesn't understand that the name RE/MAX is franchised.  To the public RE/MAX is RE/MAX.

5:48am • #30
874,282 Points 154 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Donna, unfortunatley this happens, we get associated with out brands and if the consumer has a bad experience then they dig their heels in. I had a listing once where they told me NOT to let anyone from XYZ company show it. They had a bad experience with them when they listed their house.

I told them that I would not be able to list their home if that was a requirement. I also told them the GOAL was to sell their home and we didn't care who brought us an offer.

8:09am • #31
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Craig, Easier said than done for many...

Pat K, Holding a grudge could be good, maybe?

Susan, That's why he feels burned. He was told he had no recourse, and left it at that.

Pete, Thank you.

Richard, Possibly.

Lenn, I tried to explain it to him...

Missy, I've had that also, and said I would not restrict brokerages either!  Great minds!

8:51am • #32
396,963 Points 17 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

I guess some people really know how to hold a grudge.  Perhaps you should have some reservations about RE/MAX (not that RE/MAX is to blame) but as you mentioned, you came hight recommended.  Interesting.  Well, thats his loss.

9:17am • #33
725,530 Points 63 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Donna... I think that you have hit on a fundamental issue here... reality versus public perception.  I think sometimes we do ourselves a disservice by not drawing a more clear picture in the public eye.  Despite saying the each office is invidually owned an operated, that "disclaimer" is often in the "small print". 

11:39am • #34
127,185 Points 1 Featured Post

hi, Donna:
At the risk of being called Narrow Minded or a Dolt, I have to admit that I understand where this guy is coming from.  And that's in no offense to you or your services.

For example, I have been mistreated, mishandled, overcharged and lied to by The Phone Company.  And by the phone company, I mean, in one way shape or form, the current AT&T and its former subsidiaries. I could go on for hours about my wranglings with The Phone Company over the last 10+ years.  But one of the few things I can control is where I spend my money.  And I will never spend another dime with AT&T. Period.

Frankly, most of my friends are like this. Whether it's a restaurant they received crappy service at or an auto shop that could not fix their car. A bad experience is really hard erase.

Point of my story: Don't take personal offense to his refusal - it's part of the "Grumpy-Old-Man-DNA" that he was born with.  Instead - look at the flipside: his distaste with ReMax may have made pleasing him as a client that much harder on you.  And more likely, there may have been no pleasing him at all.  Again - the DNA. :D

Have a good week!

The Stage Coach Austin Home Stager

 

1:08pm • #35
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

John, Yep, grudges can take over sometimes.  I did call him today and ask if I could give him a referral of a non-RE/MAX agent so I can help ensure he uses a respectable agent.  I have not heard back from him yet.  I even gave him a choice of a couple of companies to choose from!

Steve, To an extent the disclosure shouldn't be needed.  Each agent should be running an ethical and legal business to where problems like this shouldn't arise... but if I like Toyotas and have a bad experience at one Toyota dealership, I just go to the next one because I know Toyota is a good car.  Oh well...

Michael, I understand that some people have very deep principles when it comes to some issues. I would never use Comcast/Time Warner again as I had a horrible experience with them, and I cringe when I find out people use them.  To each their own.

2:36pm • #36
257,192 Points 10 Featured Posts Attended Rain Camp Called Shot Master

Donna - I guess it goes to show how little consumers know about how REALTORS work. I'm sorry you had that experience!

8:49pm • #37
MAR
24
2009

Years ago Pizza Hut ticked me off.  I tried to resolve the issue and kept escalating it and finally said 9 dollars for a burnt pizza is not worth the weeks off aggrevation.  I wrote Pizza Hut out of my life for ever.  To this day, I will not order a pizza from them (I'll eat one if its free and I did not order it). 

Unfortunatly the Pizza Hut was a franchise, independantly owned and opertated, but I still stick my guns with them.  I will buy a frozen pizza before I order from a Pizza Hut.  Its my one man protest. 

12:07pm • #38
1,306,668 Points 96 Featured Posts Outside Blog Hit Router Attended Rain Camp Called Shot Master

Kim, And that more education is still needed.

Chad, I don't like Pizza Hut, and I understand your analogy.

3:04pm • #39
MAR
25
2009
105,417 Points 1 Featured Post Localism Sponsor

Hi Donna, Don't be surprised when he calls you back.

11:17pm • #40
MAR
26
2009
156,508 Points 21 Featured Posts Outside Blog

Sometimes these things are a blessing in disguise! If he grudgingly agreed to work with you, you have to know he would be "waiting" for the trip up. Some folks shoot themselves in the foot...better his foot than yours!

8:42am • #41
APR
01
2009
101,209 Points

Donna,

I agree with Sarah.  If he had worked with you he would be constantly second guessing you

and waiting for the "I got you."  NEXT!

2:16am • #42

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Donna Harris, REALTOR®, CDPE & ASP - Hill Country Austin Lakeway Homes

Austin, TX

More about me…

RE/MAX Austin Skyline

Address: 4611 Bee Caves Rd #200, Austin, TX, 78746

Office Phone: (512) 592-7127

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This blog is to help educate Buyers, Sellers and even other Realtors across the country.  Each market is different and the way Real Estate is done is different.  Austin Real Estate is completely different than Dallas, California and Florida and everywhere else in between.  Some times there will be other things besides real estate as I like to rant and rave as much as the next!!  Come back often!

Donna Harris, REALTOR® with RE/MAX
Donna Harris, REALTOR® with RE/MAX
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