How Much is Your Problem

Hello once again AR.  I wanted to let you know about a situation one of my employees had.  He had done a refi on a property and a purchase of a new O/O for the same family.  Well come to find out the client didn't make his mortgage payment on his old property which funded the last day of the month, hence the lender counted him 30 days late.  My employee did a great job and was able to overcome many issues during both of these transaction, in other words he did his job.  Well the clients score had dropped since the old lender counted his mortgage 30 days late.  With the very little info that I have given what does everyone in here believe, thank you once again to all my fellow AR friends.