I can't agree more with Lenn Harley on her take on short sales! Here in the Phoenix metro area we have an abundant of short sales and banked owned properties!

I've been working with some cash buyers as of late and feel that I've educated them well on how the transaction when seeking out a short sale can be unpredictable. However, I've had some similar issues with the bank owned properties too.

I've had out of a dozen contracts written this month for a handful of buyers and only two agents have stepped up to the plate and represented their sellers in a timely manner!

I dont' think I'm unrealistic to ask for an acknowledgment when I submit an offer and they know it's coming! I don't believe I'm unrealistic to ask for a courtesy phone call or perhaps a return email. Heck, I would even take a text message if you feel that best fits your business style. Just respond and don't let the offer die on the vine! Heck, my buyer even might consider amending their offer...just respond!  We, us, yes the real estate professionals collectively might have an impact on the short sales on the market!

Via Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate:

SHORT SALES. . . .  The below was inspired by Mike Jones post this a.m. about financing and short sales. 

TO SHOW OR NOT TO SHOW????  

SHORT SALES. . . . They are the bane of our existence.  We work with very, very good buyers.  Buyers who are qualified, motivated and cooperative.  If they were not, we wouldn't be working with them.  My time and the  time of agents and brokers in my network is very valuable and we don't waste it on unqualified or unmotivated or uncooperative buyers.

Yet, a high percentage of the listings available in our MLS of ACTIVE listings of homes for sale are full of short sale listings which, SHORT SALE, is a barrier to sale.

Any buyer who is seriously interesting in buying a home with a predictable closing date should pass on short sale listings. 

Sadly, there is no assurance that any logical, accepted, professional or helpful real estate practices will be followed by the bank which must approve the Contract of Sale OR THE AGENT LISTING THE SHORT SALE. 

In the past, I have criticized agents who refule to show SHORT SALE listings. 

I APOLIGIZE AND RETRACT THAT CRITICISM.  YOU WERE RIGHT.  I WAS WRONG! Agent in the dark

Sadly, the cause of this poor image for short sales is not all from the banks.  The listing agents appear to take the opportunity of having a short sale listing to indulge in the worst, most unprofessional and unhelpful practices exhibited by real estate practitioners.  Such poor practices are usually  found only in newly licensed agents who don't know better.  New agents often procrastinate in responding to events involved in a transaction because they don't have the knowledge or experience to know what to do.  New agents do not always understand that timely responses are helpful for their clients because they get contracts to the settlement table.  New and inexperienced agents can be given some room to make poor choices in how to navigate short sale transactions.  However, experienced, seasoned agents can't make any excuses and have to take responsibility for the sad state of short sale transactions.

Sure, the banks take a long time to do whatever it is that they need to do.  Banks don't know how to sell real estate.  Experienced real estate agents do, or should. 

Sadly, even very experienced agents appear to be using their short sale listings to treat buyer's agents with contempt.  Yes, contempt.  The behavior of far too many short sale listing agents reflects poorly on our industry as a whole and particularly on short sale listing management. 

WILL WE CONTINUE TO SHOW SHORT SALE LISTINGS??  OF COURSE, THERE IS NO ETHICAL CHOICE.  However, we will, if we are smart, give our buyers good counsel about the time and frustration involved in attempting to buy a short sale listing. 

When we advise our home buyers that there are no rules, no standards for short sale contracts on the part of banks, that will be only a part of the reluctance to show and sell these listings.  We will also give fair warning to our home buyers that the listing agents may not be helpful in navigating a short sale purchase. 

  • The listing agents may not return phone calls, e-mails or fax messages. 
  • The listing agent may not be knowledgeable about the short sale procedures of the lender for their listing.
  • The listing agent may not present in a timely manner all offers and counter offers.
  • The listing agent may try to excuse their unprofessional and/or unethical behavior on the fact that the listing is a short sale. 

The listing agents may appear to discourage offers for the purpose of waiting for buyers they can write themselves.  Shhhhh. . . .  it happens. 

ALL TOLD, short sales are far more difficult for home buyers and their agents than they need to be.  If short sale listing agents were more helpful and communicate better with selling agents, we could be WORKING TOGETHER to move these properties.  Sadly, the listing agents appear to work in the interest of no one, not the seller or bank and surely not in the interest of the contract.

The above represents the experiences of 9 seasoned buyers agents and buyers brokers attempting to sell short sale listings for the past 18 months.  Our success rate is about 30% which doesn't encourage us to show short sales.  Most of the offers simply die on the vine with no acknowledgment from the listing agents. 

Sure, we call, we e-mail and fax messages.  We may hear back in a week or two or three. 

THAT IS NOT THE WAY TO SELL REAL ESTATE.  THAT'S THE WAY THE BANKS OPERATE.  BANKS ARE NOT A GOOD EXAMPLE TO FOLLOW. 

 

 

10 Comments on GOT TO GET IT OFF MY CHEST! SHORT SALES - UGH! TO SHOW OR NOT TO SHOW - I WAS WRONG!

MAR
23
395,367 Points 1 Featured Post Localism Sponsor Outside Blog

I read Lenn's post and agree some of the listing agents take on so many short sale or bank owned properties they can't deal with the volume. It's not the way I want to do business.

10:44am • #1
112,833 Points 13 Featured Posts Outside Blog

Terry -- I had a nightmare weekend with not hearing back any word from the listing agent who is representing the bank on my clients 1st choice, REO! Fortunately for me I was able to catch the assistant Saturday only to hear there was a call out for Highest & Best (I never got the call and we put the offer in within hours of the listing hitting the market)... I was able to send my buyer's H&B and today I hear we are being considered. Ironically the listing agent doesn't remember knowing much about the listing and when we talked that Friday evening and tells me he is managing 150 REO's and Short sales all in escrow!  So..with that said, something has to change!  Arrrrrrrrrrrgh!

12:14pm • #2
MAR
24
646,753 Points 104 Featured Posts Localism Sponsor Outside Blog Hit Router

Candace- Just move here and show and sell our short sale listings. Agents call us and tell us we are the only agents who don't play games, who help them and they want to show our listings.

We will give you weekly updates, we will return your calls, put you in our email system, we will even talk to your buyer for you ( agents who don't know how to do short sales for buyers)- we service the agents around us because we are listing agents and need the buyers agents to bring the buyers:) Katerina

10:45pm • #3
MAR
25
112,833 Points 13 Featured Posts Outside Blog

Katerina -- I could only wish I was able to work with such excellence! It's been tough and I believe I've found the culprit in all this mess!  Agents are taking on too large of workload (100 short sales) and do not have an adequate team/office staff to get to all their calls. It's the only thing that makes sense. I wonder if mandating the limit to short-sales a one man show could take on. Just sayin....

12:56am • #4
144,909 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Candace, short sales and REO's have been a thorn for me.  Hopefully they will go away in three of four years.

1:19am • #5
MAR
28
298,459 Points 16 Featured Posts Outside Blog

Candace, I was out today...and the same issues are prevelant. I will show, but try and make certain the buyer understands what CAN and most likely WILL happen. I'm ready for a NORMAL real estate market - and I'm ready for the buyers/sellers to listen and heed my counsel. ;-)

Pepper

9:47pm • #6
APR
07
219,525 Points 1 Featured Post Outside Blog

Hey Candace - as Brokers who list and sell short sales in a state that has wonderful laws for lenders to acknowledge and respond in 10/30 days respectively, we've also noticed that Not all short sale agents know how to prequalify the listing before they take it on.... (just like some buyer agents run to show homes with someone who has never been qualified to buy :)

Finding out upfront what you are working with determines HOW you will proceed!

 We love calls in advance from buyers agents who are knowledgeable enough to ask if the short sale package has been completed by the sellers, if the lender has accepted it and assigned a negotiator and the BPO is already done and on file :)

If you get hesitation or a run around on the other end - then mimick it by hesitating or run ...LOL

Sincerely,

Grace

 

7:08pm • #7
APR
08
112,833 Points 13 Featured Posts Outside Blog

Leolinda - some regulations would be nice like in some states!

Teri - It's here for a while I believe! It's part of the real estate trends and pattern I'm afraid and the learning curve has been not fun with those not up on their stuff!

Grace - I agree, I try and find out if the agents are negotiating any offers currently, how many, if the BPO has been completed, if the file has been assigned all before my buyer wants to see the property. Unfortunately not all agents/broker get back to me in a reasonable amount of time, like within 24 hours. Are they jugling too many? Are they overwhelmed? Do they have enough experience handling SS? Hmmmm?

2:06pm • #8
APR
24

8 years ago I did my first short sale. I had a past client call me and tell me he had to sell his home and that the bank would agree to do a short sale!!  I had never done one before, but I managed to get thru it using the same process that we use today, it took 30 days!!  Now, I will admit there was only one lender involved and I had to work with their 9-5 no holidays work schedule, but the process was no different than today..  It isnt rocket science, its very stubborn banks who dont want to get slapped on the hand for contributing to the mess in the first place and a ton of files. 

My most recent short sale offer originated in Dec just fell out for my buyer this week, as the 2nd lender was having a temper tantrum, and wanted the seller to agree to repay them after the fact, yea right, I dont think so.  We will look at homes this weekend, owner occupied and lender owned!!

 

1:50am • #9
APR
26
112,833 Points 13 Featured Posts Outside Blog

Karen - I know your pain! I have stayed focused on educating my buyers that it's a myth that there is a great deal in shortsales, that there really isn't a deal when they get their hopes up and it falls apart in their face! The time invested is not for those seeking to make it a primary home, it's for the those that are investing and willing to walk if it can't come together!

I've shown a lot of shortsales and honestly, it's a nightmare! I have an offer on one now that it's been at least 6 weeks or more and no response from the bank, we would have never put the offer in had the sellers agent told us that she had a great repore with the lender and they are about to make a decision. My buyers are finding other REO's and think we have it locked up already! Bye bye shortsale!  Thanks for your comment!

12:07am • #10

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Gilbert Arizona Real Estate - Candace Robinson

Gilbert, AZ

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HomeSmart

Address: 1745 S. Alma School Rd , Suite 115, Mesa, AZ , 85210

Office Phone: (480) 889-3700

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Candace Robinson  REALTOR®
HomeSmart Real Estate
1745 S. Alma School Rd. Ste 115
Mesa, Arizona 85210

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