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How to respond to Email enquiries.

By
Real Estate Broker/Owner with Tutas Towne Realty, Inc and Garden Views Realty, LLC BK607690

Call me 407-873-2747My goal with Tutas Towne Realty, Inc is to make everything as automated as possible. We are a virtual real estate compnay. The days of driving around showing properties for days on end are over. Now don't get me wrong, you may have to show some, but my goal is to limit your time doing so. Wouldn't you rather work in your jammies?  

Foreign Investors will buy sight unseen. I know because these are the only buyers I ever work with. I don't have time to spend looking at homes.  

Our job is to find buyers and sellers and help them to buy and/or sell real estate. The best thing is that we already have buyers. In fact we have 100s of them just waiting to be contacted and sold. Starting next week we should be getting 10-20 buyer leads a day. I am working on a system to help us handle these. Not all will buy but I bet we can find one a day. If you can do 5-6 a month that's $60,000 to $80,000 a year.    

The key of course is to work hard and most importantly to work smart. Don't spend too much time on things that won't generate a paycheck. Previewing properties is a good thing but only after you have sat down and contacted buyers and sellers for a couple of hours. Personally I would spend the first 2-3 hours of everyday contacting these buyer leads that we are getting. Start by answering their question via email. My job is to make sure you have the info you need to be able to respond to these people.

We have a site set up for International Investors at http://buyproperty.ning.com  Please take some time to get familiar with the information that is on it as it will answer a lot of the questions people may ask you. Get in the habit of linking to my articles to answer questions. That way it takes the burden of being right or wrong off of you. Also, a 3rd party (me) response adds credibility. That's why I'm such a huge fan of Google searches. If someone ask me something I don't know I will research it on Google and then simply link them to the information.  Make sense? 

EXAMPLE: What rate of return can I expect if I purchase a long term rental home in Poinciana? 

Hi Enquiring Mind,

Thank you for your email and interest in purchasing a property in Poinciana.  Here is a link to an article that will help to answer your question.  Also, while on our site you can search for properties by going back to the main page. You'll see the property searches on the left hand side of the site. Let me know if you see a property you want to buy and I'll send an offer over to you. Don't forget you'll need to be able to provide  "proof of funds" . Please don't hesitate to contact me with any other questions.

See how easy that is? Not only did I answer his question but I also sent him back to our website 4 times!!!! 

HELPFUL HINT: Save your emails in a folder/label or template so you will eventually have a library of responses. Then you just have to copy/paste/send.

I'm here to help. If you want to copy all of your customer emails to me for a while I will tweak them for you. OK?

That's enough for today. Now go help a lot of people and get paid for doing so!!!

Are you a Florida REALTOR(R) looking for a change? Check it out. http://TTRealtyNet.com

CENTRAL FLORIDA REALTOR(r) OPPORTUNITIES

MORE INFO FROM BROKER BRYANT... THE SOURCE FOR CENTRAL FLORIDA REAL ESTATE

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***I am NOT an Attorney nor do I play one on TV. Click the button below for my Bio.

The BIO for Bryant Tutas

 

 Tutas Towne Realty, Inc handles Florida real estate sales, Florida short sales, Florida strategic short sales, Florida pre-foreclosure sales, Florida foreclosures in Kissimmee Florida Short Sales, Davenport Florida Short Sales, Haines City Florida Short Sales, Poinciana Florida Short Sales, Solivita Florida Short Sales,  Orlando Florida Short Sales, Celebration Florida Short Sales, Windermere Florida Short Sales. Serving all of Polk, Osceola and Orange Counties Florida. Florida Short Sale Broker. Short Sale Florida.

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Comments(90)

Claude THOMAS
Rossman Realty Group - Cape Coral, FL

Great ideas!

You really need to be organized with about 20 leads/day...

Mar 23, 2009 12:05 PM
Anonymous
Anonymous

super infomration - thanks for sharing it.

Mar 23, 2009 12:29 PM
#73
Simon Mills
Mills Realty - Toluca Lake, CA

I agree with your approach.  Keep things simple and as efficient as possible.  Work with things that are going to lead to income.  Stay focused and don't let a client push you into being inefficient.

Mar 23, 2009 01:09 PM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I specialize in out of state and out of country investors in Oklahoma. Out of the last 500 or so properties i Have sold to investors about 70% have never seen them. You are so right about the tools of the internet. However, the other takeaway I got from your article is that you understand things like internal rate of return. Tools are great, but knowledge is greater.

Mar 23, 2009 01:25 PM
Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239
Real Estate One - Commerce, MI
Michigan homes for sale ~ yesmyrealtor@gmail.com

Great hint to send the buyer or seller back to your website.  Smart man no wonder your wife married you.

Mar 23, 2009 01:40 PM
Kristin Moran
Owner - RE/MAX Access - KristinMoran@Remax.net - San Antonio, TX
San Antonio,TX - Real Estate - 210-313-7397

great idea BB.  I have to say I hadn't thought of it but it's FABULOUS!  I am on it!! KM

Mar 23, 2009 02:39 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Good plan - you have it all together. All the best.

Mar 23, 2009 02:42 PM
Herb Hamilton
RE/MAX Preferred Inc. Realtors - Portland, OR
Real Estate Broker ,CDPE, Downtown Portland

Very Very Nice BB.

I love your site. Intrigued I decided to sign up for Ning myself. I went through the process and hit enter. It took me to my home page. It seems as though I had signed up for Ning some time back and forgot all about it.

So many platforms so little time.

Mar 23, 2009 02:59 PM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Bryant -- Really providing what consumers are looking for can bridge that gap between just another click and a client, so you are definitely on the mark here.

Mar 23, 2009 03:38 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Hi BB!  You know, I'm sampling different responses to email inquiries.  I really like your idea to link to articles in that initial email.  I generally don't do that until a face-to-face or at least I've gotten to 'know' the customer somewhat.  But, what does that matter--if I've written something that answers their question and leads them to a site that has more of what I've written--why NOT?  Right?!  Thanks for the tip BB--you're a genius!

Hey, how's Lovely doing?  I'm burned out on searching everyone elses sites for an update--I'd rather hear it from the hubby's mouth!!

How are YOU doing?  I know it's stressful to run a business with new agents and your soul mate in the hospital.  When she gets better, you two need to head to a private island and just vegitate!!

Mar 23, 2009 03:49 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Great ideas to make yourself the expert and to keep it simple and time effective. I would love to see more of your training emails . . .

Hope TLW is well.

Mar 23, 2009 03:54 PM
Emily Lowe
RE/MAX Homes and Estates, Lipman Group - Nashville, TN
Nashville TN Realtor

Very cool!  I am going to check all of this out - and I hope your wife is doing better?...

Mar 23, 2009 03:55 PM
Ashley McKellar
Coccia Real Estate Group - Whippany, NJ

great great information!

Mar 23, 2009 07:09 PM
Eunice Waller
Berkshire Hathaway HomeServices Simpson Realtors - Locust Grove, VA
Working Together, We Can Do Great Things

Excellent advice BB as usual. Thoughts and prayers for TLW.

Mar 24, 2009 01:38 AM
Teresa Boardman
Boardman Realty - Saint Paul, MN

Nice drawings on the post. They look familiar. Say hi to TLW and tell her I am thinking of her.

Mar 24, 2009 08:27 AM
Kelly Willey
Coco Plum Real Estate, Kelly Willey, FLORIDA KEYS - Marathon, FL
Florida Keys Luxury Sales, Marathon, Key Colony

Hey BB:

Guess the folks at HoJo's are enjoying you working in your jammies....lol....Hey we had 2 real live calls on Mariners today one I actually finagled an appointment for.....money talks and the price is getting hotter.....love to Billie....I know a great little place for your vacation...wink wink.....Broker Kelly

Mar 24, 2009 11:25 AM
Fran Gatti
RE/MAX Integrity - Medford, OR
Managing Principal Broker - RE/MAX Integrity

Bryant,

Good stuff.  Our prices aren't as attractive as yours at this point, but they continue to decline, so who knows, foreign investors may come a calling.

Mar 24, 2009 04:22 PM
Katerina Gasset
The Gasset Group & Get It Done For Me Virtual Services - Provo, UT
Amplify Your Real Estate & Life Dreams!

Bryant- I think this is sheer genius. You know me, I am all about working in my pjs and not leaving my house to do biz, virtual office, isn't life grand!

You just gave me some great ideas- I need to start sending out an email to my agents. I just call them and they are always around our home office on their way in and out for whatever. I am looking for a buyers agent who lives in Port St Lucie now who would be able to do a lot of virtual stuff too.

I always save all the emails and file them for legal reasons but your idea is so much better, to save them for copy and pastes. That is clever and simple. I like the third party info to get us off the line, that is great too. I am working on a system that is going to be getting lots of buyer leads and I need the agents to be very proactive and assertive in the lead follow up.

Thanks for all the tips! Give TLW a hug from me:)

Mar 24, 2009 04:23 PM
The Somers Team
The Somers Team at KW Philadelphia - Philadelphia, PA
Delivering Real Estate Happiness

Bryant - Rock on !!!  Being automated and efficient is key to maximing the value of one's time.  I love your system and love the fact that you do not have to show a buyer 50 houses !  Love the sight unseen !!! LOL.  Spring fever is here and the transactions are going to go up coast to coast.

Mar 25, 2009 12:27 AM
Carolyn Crispin
Keller Williams Tri-Lakes - Branson, MO
Crispin Team Sells Branson Homes Land & Commercial

Excellent post!

Jun 26, 2012 02:20 AM