Name

Bob Guest

Company

Keller-Williams

E-mail

Contact Bob Guest (Keller-Williams)

Website

http://www.BobGuest.com

Office Phone

(512) 671-8828

Cell Phone

(512) 699-6911

Alt. Phone

(512) 671-7653

Fax

(512) 671-8829

Address

14604 Banbridge Trail, Austin, TX, 78717

Description

Bob Guest is a former naval officer who believes in the "honor code" and the "golden rule". The most common phrase used by our clients to describe Bob is "You can just trust Bob"!

About Us:

The Bob Guest Team was ranked the # 1 Team in the Austin Area in Closed  Home Sales in Austin / Round Rock / Cedar Park Texas in 2004 and 2005!  ( note: we did not have the most listings or the most cusomers...just the most closings! ) In 2007 The Bob Guest Team was ranked #35 in the nation in total closed  sales! (Back Row) Norm Adams - Selling Partner (Fourth Row) Eddie Greene - Virtual Tours/Photographer  Bob Guest - Team leader (Third Row) John Thompson - Selling Partner  Terri Martin - Closing Office Manager  Ian Craig - Business Coordinator  Wally Tingley - Closing Attorney  (Second Row) James Brinkman - Selling Partner  Sherry Goldston - Home Preparation & Staging  Brenda Harrison - Director of First Impressions, Shannon Lewis - Pre-closer  Mark Townsend -Lender (First Row) Sharon Patrick - Listing manager  Donna Guest - Office Manager/Closing Manager  Photo January 2008 by Lee Kirgan Team Leader - Bob Guest is not just a real estate agent. He is a former naval officer who still believes in the "honor code" and the "golden rule". The most common phrase used by our clients to describe Bob is "You can just trust Bob". "He has integrity, good judgment, and most of all he provides World Class Service".  Bob's team is all about service, service, service. Bob's systems, his knowledge, his experience and his staff make all the difference!  Bob developed his systems skills as a student at the United States Naval Academy and as a Naval Nuclear Engineering Officer.  Donna Guest  Closing and Administrative Manager - Donna is a graduate of the University of New Hampshire with a Bachelors Degree in Accounting. Donna has a true gift of patience, quality work and consistency. Donna administers the entire team and she is legendary for accomplishing three days work in a single day with her highly focused work ethic!  Donna makes sure that all the marketing is on-time, professional and a "Class act". Our clients always say "What a pleasure it was to work with Donna, we just loved hearing from her and she was on top of everything". Donna keeps the office running and tracks every buyer that inquires on our homes. Donna administers all of our follow-up systems. Donna enjoys needle-point, reading and loves nurturing her four children, Alan, David, Jessica and Angela. She also keeps Bob in line! Donna is a graduate of the University of New Hampshire with a Bachelors Degree in Accounting. Donna@BobGuest.com   Norm Adams      Sales Partner  (512)567-1672 New Construction Expert, Re-Sale Homes, Land, Investment, Foreclosures. Norm has a Bachelor of Science degree in Kinesiology from the University of Houston and is working toward his masters degree in Education. Norm has a true passion for people and is well known throughout Austin for his one liners and his quick Texas wit! What Norm's clients most often say about him is" Norm seems to know everything about Real Estate, I am amazed by his talent, his knowledge and his skill with people". Norm is truly in a class by himself when it comes to his ability to "connect" and "relate" with people. Many of our clients describe Norm as a "true gentleman" and we often hear that he is "sweet" and big "Teddy Bear". But don't let that calm and peaceful demeanor fool you. Norm is a wolf in sheep's clothing when it comes to negotiating for you! Norm's negotiating skills are something of a legend in our office. Norm truly loves his role in guiding people toward their dreams. Norms lifelong interests include hunting, fishing, and Christian ministry. Norm and his wife Brenda have four children, Karina, Hanna, Tre' and Alex. Norm@BobGuest.com        Mark Townsend Independent Mortgage Consultant  (512)336-2121    The Mark Townsend Team is committed to providing financial services that allow clients to meet their financial goals and realize their dream of home ownership.  Clients are considered lifelong relationships and The Mark Townsend Team works to provided them with outstanding service and a stress-free mortgage process.  They pledge to provide exceptional value and service to their clients before, during, and after the mortgage process. Mark Townsend holds a degree in Finance from The University of Texas.  He has been a Loan Officer with GMAC Mortgage since 1998 and has their top producer in Texas since 2000.  Mark´s extensive loan product knowledge and lending experience allow him to customize a mortgage that is the right fit for his clients and will help them be financially successful in the future.  He takes great pride in the high level of customer satisfaction he has earned from his existing clients. Mark.Townsend@gmacm.com Fixed Rate, Adjustable Rate Mortgages, VA, FHA, Zero-Down, Gift Programs, and Interest Only Loans!  Ian Craig  Business Manager for Mark Townsend  Ian Craig holds a degree in Psychology from The University of Texas.  He joined The Mark Townsend Team as the Business Coordinator in 2006.  Ian manages the loan process from application to closing and keeps clients updated through weekly status call.  Sherry Goldston  Professional Home Stager / Home Preparation Educated at the University of Houston in design and interior decorating, has years of experience in decorating and home organization specializing in home offices, kitchens and closets.  Seven years staging in the Austin and surrounding areas has given Sherry experience from million dollar houses to starter homes.  Working with what the homeowners have, she has a unique ability to maximize a great look and create show ready homes. No home presentation is complete without attention to curb appeal.  As an former owner of a landscape design company, Sherry brings suggestions and tips to complete this vitally important facet to making homes appealing outside as well as inside. Sherry assists homeowners in every way possible to assure great showings.  Eddie Greene  Professional Photography / Virtual Tours / Floorplans Eddie was introduced to real estate photography in 2002 and rapidly gained experience when he joined Bob Guest´s Team. His company, Evolution Tours, provides high-quality photography and digitized interactive floor plans for Virtual tours for Residential and Commercial users and posts on many websites including AustinHomeSearch.com, BobGuest.com, and Realtor.com. Eddie, born and raised in Austin, considers himself to be a true "Austinite," since he has been a part of its music and photography industry his entire adult life. He completed his Bachelor of Music degree in Sound Recording Technology from Southwest Texas State University now Texas State University. Eddie enjoys quality family time with his wife, Amanda, sons, Christian and Jaxson, and dog, Bailey. With his unobtrusive manner, professionalism, and attention to detail, Eddie is the perfect choice to capture and display the best qualities of your home.    Wally Tingley  Closing Attorney Arriving in Austin in 1963, Wally has never left . He is a graduate of the UT Business School (Marketing) & UT Law School. His entrepreneurial style surfaced while attending UT and has fueled him to organize, capitalize, market and operate more than 30 different businesses including real estate development, travel, trucking, etc.  He bought his first duplex in 1968 and has been investing in Austin ever since.  As a casualty of the mid-80´s bust, his bankruptcy forced a 1989 introduction to real estate closings as a business opportunity. The closing business became the perfect stage for his combination of real estate and business "street experience" as well as his caring interaction with buyers, sellers and agents. More than 10,000 closing transactions later, buyers, sellers, real estate agents, and mortgage companies refer to him as "Austin´s Favorite Closing Attorney". Wally´s passion and enthusiasm for people, business, real estate and sports is unparalleled. Wally & Brownie have been married since 1968 and have two daughters.  Daughter Kara and husband Matt have been recently blessed with a precious daughter whose name is Sadie Belle and Dana is carving her career path in the Big Apple as a marketing manager for the Origins division of Estee Lauder.    Terri Martin  Escrow Officer / Closing Manager for Wally Tingley  Terri has lived in Austin since 1994.  During this time she has retained a Real Estate License and is an Escrow Officer and Manager for Wally Tingley & Associates. Her emphasis on customer service has been a major factor in her continued growth and success along with her wide-range of experiences in the assorted Real Estate fields. In her spare time Terri likes to travel and visit family.

Areas of Expertise

Bob's Mission Statement:   To provide world class "no compromise" service in a systematic way, with a personal touch.  To serve our clients and colleagues in a professional, courteous, and mutually respectful manner. Bob's Philosophy: FOR ALL OF OUR CLIENTS 1. We will keep our clients fully informed and consistently updated. (We call our seller clients every Thursday, we call our buyer clients every Thursday, and we call of our clients under contract on Monday!) 2. We will respond to all our client's inquiries and concerns. (We have seven phone lines coming into our office and every phone is on a rotating hunt. We have three full time administrators in the office to respond to your inquiries) 3. We will protect our client's interests and place your interests above our own! 4. We will quality control all other parties to the transaction. We have detailed checklists and high technology software systems to double check each step in each process! 5. We will assure the accuracy of all paperwork. (Two separate analysts in our office review each closing statement prior to closing. Your contract is double checked by the staff and by our closing department) 6. We will continually seek feedback and assure our client's satisfaction. We seek feedback through Home Feedback.com and follow up by phone and e-mail with each showing! 7. We will respond to and resolve all problems and issues, quickly. 8. We will make each real estate transaction a positive experience. 9. We will always be the calmest party in the transaction. 10. We will consistently provide value-added services. FOR OUR SELLERS 1. We will professionally assess our seller's needs, wants, and plans. 2. We will provide comprehensive market information and will recommend the best pricing strategy. 3. We will implement our complete marketing plan. 4. We will advise our sellers how to stage their property for showings to prospective purchasers. 5. We will consistently provide feedback, updated market information, and consult with our sellers on their best options, throughout the home sales process. 6. We will evaluate all offers, negotiate them to final agreement, and will always protect our seller's interests. 7. We will coordinate the entire closing process. 8. We will review documents and advise our sellers about closing. 9. We will advise our sellers about the move-out process. 10. We will provide post-closing information, consulting, and related services, and will be available to assist with any future real estate needs. FOR OUR BUYERS 1. We will professionally assess our buyer's needs, wants, and plans. 2. We will provide all local information and consult with our buyers as to their best options. 3. We will assist our buyers in obtaining mortgage pre-qualification, pre-approval, and funding. 4. We will coordinate a smooth and efficient home search process. 5. We will provide pricing research and consult with our buyers on the terms of all offers. 6. We will personally present our buyer's offer, negotiate it to final agreement, and consistently protect their interests. 7. We will coordinate the entire closing process. 8. We will review final documents and will advise our buyer about the closing process. 9. We will coordinate the occupancy of the home. 10. We will provide post-closing information, consulting, and related services, and will be available to assist with any future real estate needs. The Bob Guest Team works in the Greater Austin Area, including Round Rock Texas, Cedar park Texas, and Pflugerville Texas!

Testimonials

Bob´s Raving Fans

"We hired you to sell our home, partly because you said you would guarantee the sale of our house or you would buy it. We trusted the Bob Guest Team and decided to hire you. We are glad we did. We received a written offer from your team, right away, with a guaranteed price to close in 90 days. To our delight and amazment, your marketing system sold our house in 2 days at nearly full asking price! This netted us more money! Your team also helped us find the home of our dreams! We are extremely impressed by the professionalism and skill that was exhibited in our transactions! Excellent! A Class Act!"

Keith & Kathy Moore March 2007

~ "Bob  bought our house on Turkey Run in Austin Texas, at our price, so we could move-up to a new home."  ~ Christopher and Lenlie Barker

~ "We though it was a gimmick but Bob bought our house on Poppy Pass in Pflugerville Texas so we could move."  ~ Keith and Kimberly Ranne

 

Cindy Gerrie and Jack Rutland, February 8th 2008

14912 Yellowleaf Trail, Austin Texas 78728 (512) 246-0102 

        "You sold our house in 1 day at 100% of asking price.  Additionally, this price was $5,000 above what identical homes have sold for in our area!  Your guaranteed sale system and marketing plan seem to be state of the art in Real Estate marketing.  Additionally, you saved us thousands on repairs when we were getting ready to sell.  We had planned to do much more repairs and when you told us we did not need to do many of them to achieve top price we were ecstatic.

       The buyers asked for $4,200 in repairs and you were able to negotiate that repair amount to zero.  This means we got full price and no repairs and $5,000 above market value3;WOW!"

Dear Norm:  We just wanted to thank you for the excellent service you provided in December 2006.  We were very pleased with our experience with you and impressed with how knowledgeable you are on the Austin market.  You had so much great information for us.  We feel like you took the time to get to know us and understand our situation and you steered us in the right direction. 
You were also easy to reach and quick to return phone calls.   We appreciate all the time you spent with us.  You were a pleasure to work with and we feel that you genuinely wanted us to be happy with our new home.  We enjoyed your personality and hope to work with you again for our next home purchase. 
We also wanted to acknowledge Sharon and Donna.  They were both very professional, helpful and a pleasure to work with.
Thanks again for all your help during our home search and buying process.  We will definitely recommend your services to anyone we know who is moving.

Sincerely, Lisa and Jason Howard

We would like to thank The Bob Guest Team, especially Courtney, Donna, and Ashley and Bob for all your team efforts to sell our home!
Thanks, The George's

We think we were difficult and picky about choosing our home-to-be, but you were very kind and tried very hard to find the right home for us.  We were very pleased and were happy to have met someone who would do so much for us without any complaint.  Thank you for all your help and we hope to stay in touch.
Hee and Yound Kim

Dear Norm, I appreciate all you have done in helping me to achieve the dream of owning an income producing property that will benefit my family for years to come.  I have purchased other real estate, but have never experienced the level of service that you have provided.  And under the stressful circumstance of purchasing property outside my home state, your service is even more appreciated.
Your diligent analysis of areas and their appreciation statistics have provided me a clear view of my target properties.  When I traveled to Austin to become acquainted with the area, you provided not only an extensive view of Austin neighborhoods and all the area has to offer. 
Additionally, when I called, you answered or returned my calls promptly.  Your experienced prospective helped me in all my decisions.
Again, I thank you for your help, and am telling friends, family, and other investors about you and your Bob Guest team.
I hope to work with you again soon.
Sincerely, Lorraine Maloney

Sharon, Tommy and I can't thank you enough for all the help you gave us throughout the home search process.  We gave you very tight requirements on what we wanted and you met them all.  We found our dream home and got it at the right price- Thanks to you! 
We also want to thank you for all the extra work you put in helping coordiate the inspection and carpet installation.  Since we were doing everything long distance from Atlanta, things could have been very difficult, but with your help, everything was taken care of when we needed.
Thank you for everything Sharon.  Please feel free to us as a reference- we were thrilled with how you represented our interests.
Sincerley, Sarah and Tommy Wagner

To whom it may concern,
This was the first time we had an agent help us in the process of buying our home.  We were very pleased and happy with Norm.  He helped us enormously, he pointed out things we hadn't even thought of.  He also asked questions that we also had not thought of, when we decided to purchase a new home we would definitely use (Keller Williams) Norm Adams again.
Sincerley, Tony and Viola Gamble

Thanks so much for all of your help before, during, and after the purchase of our home. Norm and Ashley have been a pleasure to work with.
Sincerely, The Korn's- Kevin, Kim, Kamden, and Kara

Norm, Thanks again for your work in closing the home in Round Rock.  As an out of state buyer i had some concerns about how the process would move forward.  You and your team, especially Ashley Lynch, did a strong job in answeing all my questions. Thank you.
Sincerely, Jeff Christianson, Los Angeles, CA

Norm, I want to especially thank you for initially taking me to the home I purchased.  Thanks also for your patience with me.  I'm going to love my new home.  Bob, Courtney and Ashley- Thanks for making the process run smooth!  You guys have a great team!  I will refer buisness to you in the future.
Llewellyn Lampley

Norm, Thank you for all your help during this homebuying process.  Since this was our first experience in doing so, we were grateful for your patience and explanations.  Ashley and Donna were invaluable during the closing process with their weekly calls and careful explanations.
We most valued your willingness to see houses, your non-pressure demeanor, and your builder's perspective on each home.  You are well on your way to becoming the best buyer's agent in Austin!
Areas where we were a little shaky on were confidence in your knowledge of the market andd the pressure we felt to use Bob Guest Team-recommeded professionals for things like the mortgage.  This is probably because you have worked  with these people well in the past and the unknown is not always godd in a homebuying process.
Thanks again! If we buyer another house, we'll definitely give you a call.
Ricky Tam and Sharon Yeh

It is with great pleasure and confidence that I offer this letter of recommendation for Norm Adams of Keller Williams, The Bob Guest Team. 
My husband and I have bought several homes over the years, but our experience with Norm has far overshadowed any other relationship we have had with any realtor in the past.
Norm's experience and knowledge of the real estate industry is extensive.  His constant support as well as the fine support of the staff at Bob Guest was unwavering through out the 8 month process of buying a new construction home.  From the beginning of locating the lot to closing on the house, Norm and the Bob Guest staff was in contact with us every week from September 2005 until we closed on June 30th.  Norm by far, has been the most knowledgeable agent we have ever done business with.  Our concerns and interests were always a priority with Norm in all aspects of the process.
Sincerely, Debbie and Bill Gudgeon

Once Sharon understood our requirements on our expected new house, we were constantly updated via email.  I viewed hundreds of housing just by the click of a mouse.  It was wonderful viewing our next home in the comfourt of our existing home.  Once we found something to look at Sharon quickly arranged our viewing.  Sharon fournd our new house and it met all of our wishes.  We were so impressed we signed the contract the next morning.  We would highly recommend her services to our friends and family.  Again, thank you so much for your assistance.  This was a truely great exeperience.
Keith and Kathy Moore
March 2, 2007

 Bob, we could not be happier with the preparation, marketing and sale of our home. Your system was professional, powerful and hassle-free. You sold our home for 100% of our asking price in 13 days. Quite frankly, we were a little skeptical that our home could really sell for the price you recommended, since similar homes were selling for much less. We have seen the same floor plan sell for $25,000 less than we received on our house.  In the end, it is the results that matter! Bob you OVER-DELIVERED on all your promises!

John  And Ann Lawler
Feb 28th 2007, Phone #246-7256
We were referred to the Bob Guest Team by friends who had listed their home with them and had such a positive experience.  The entire process was done with professionalism and integrity.  Our home sold in 30 days in the month of December, which was probably not the best time to sell.  The entire team kept us constantly informed of every detail as it unfolded. 
The Bob Guest Team also represented us in the purchase of our new home.  They worked very hard to help us realize our dream, even through some difficult situations with our loan.
When the time comes for us to sell or buy, we will definitely call on the expertise of the Bob Guest Team.
Jeff and Kim Switzer

Sincerely believe you guys have the best customer service around.  Your ability to get the most for a home is great!



Dear Bob and Team,  We sincerely appreciate everything that you guys did. You all were amazing and we will ALWAYS recommend The Bob Guest Team.  We love our new home!  Thank you!!
Mike and Kelly Bouldin

We'd like to thank both Norm and Bob for handling our home purchase as well as our home sale.  There were lots of details, changes, questions, and concerns that both handled very well.  We appreciate their ongoing and dedicated Customer Service and patience as both transactions ended successfully.  We also appreciate the dedicated team as well (Donna and Courtney), especially providing additional contacts and info that we needed.  Thanks again.

Brian and Cindy Hart


Bob and Staff,  Thank you for your help selling our home.  Your staff was always very helpful, kind and patient.  Having never sold a home before, we were very nervous and concerned~ having your help was invaluable.  We will recommend you to anyone we know who may be in need of a Realtor.  Thank you for everything!
Heather Alpard

Norm was wonderful! Very helpful!
David Shepard

Everyone was pleasant and courteous too! Thanks again!
Sharon Shenefield

We are absolutely thrilled with how everything went with the sale of our home in Round Rock.  You sold our home in 5 days at 100% of full price and $4,000 above the lender appraisal value.  You gave us precise home preparation instructions that we appreciated enormously.  Bob we appreciated the highly professional way you and your team handled every step in the process.  The communication was great, we felt as if were were your only client and it was incredibly hassle free.
Robert and Melanie McAfee


Dear Norm,
I can't think of a single thing that you could do to improve your services!  How can you improve on perfection?  The whole process went perfectly, and I truly appreciate your professionalism along with all the members of The Bob Guest Team.  This was the easiest, stress-fee real estate transaction I have ever experienced! 
Thank you, Elaine A. MacLauchlan, December 2006

To other First Time Sellers:
Even though I sorely wanted to move closer to family, selling my home seemed a daunting obstacle.  Never having sold a house before, this was an intimidating task.  But once you have the whole Bob Guest Team there to help you, you'll find their expertise invaluable.  They patiently explained everthing to my level of understanding.  They were thorough and detailed in their work.  They just made it way too easy!!! Debra LaJoie, December 11, 2006

Bob and Staff,
    Thank you so much for your efforts and expertise in selling our home and the purchase of our new home.  You all went above and beyond the call of duty!  May God bless each of you, your families, and your business.  Thank you,
Kim and Jeff Switzer

Bob, we wanted to let you know how pleased we are with your professional team and the sale of our home.  Our home sold for $97.50 per sq ft in a neighborhood where homes sell for an average $87.50 per square foot ($10 per square foot above the market rate)!  You sold our home for 98% of Listed Price in 97 days.
What stands out the most for us is your marketing plan and particulary the quality of the photography and floor-plan presentation of our virtual tour.  In our opinion the virtual tour "makes it or breaks it" in this online world of ours.  The photography was so accurate and so well done that you sold our house over-the-internet to buyers relocating from Alabama with State Farm.  The buyers and their Realtor wrote the contract before they even visited the home in person... WOW!
Finally, we felt the communication was outstanding!  The entire transaction was a "win-win" and a big "feel good" for us.  Great Work!
Sincerely, Rick Fenton and Bill Dixon December 2006


I want to personally thank you for and your team for being absolutely amazing in my house selling process. I never expected everything to be completed soooo quickly, and efficiently, including having an accepted offer on my house in only three weeks! I've worked with 3 other Keller-Williams agents over the last 12 years, and 1 other REALTOR with Century 21. But this was my first "Selling" experience, and I will never work with anyone else again, unless you retire. If I ever move out-of-state, you better figure out how you are going to help me there!

 
Tracey and Khalil Younes,
Owner GTS Incentive and Travel Services (512) 784-4256,
 November 2006

It is with great pleasure that I send this letter. Karen and I were extremely impressed with your real estate team, your professionalism, and your marketing systems.  We attempted to sell our home with another broker, so we saw first hand the difference that a great realtor can make. Bob, the staging your team recommended was beautiful, the photography and the virtual tour were spectacular. You helped us make our home look its absolute best. The recommendations you made to improve our homes salability were easy to accomplish and very inexpensive. Bob, you sold our home twice. We received a contract in just 12 days, but when those buyers had business problems, they were forced to terminate the agreement. When the contract failed you said: "You never know how good a Realtor is until there is a problem". You quickly re-marketed our home and personally directed a motivated buyer to our home.  The result was another sales agreement, for full price, in a total of 25 days. Donna, your closing manager, and Courtney, your listing manager, did an extraordinary job of communicating with us and arranging the closing to meet our schedule. All of the documents were ready five days early so we could avoid a mail-out closing!  Karen and I are very happy that we decided to hire you and your talented team!

 
Karen and Eric Fry October 2006

       Bob, I just wanted to let you know how pleased I am with you and your team. After over three months on the market with a Realtor, who was a good friend, I decided to hire your team. Bob, you told me to raise my list price $2,000 (amazing!) and you gave me some excellent but inexpensive tips to sell my home for the most amount of money.  When the improvements were done you sold my home for 100% of the listed price and you did it in 54 days with multiple offers. So, instead of bringing money to closing or having to negotiate with my bank, I sold my home with pride and with money in my pocket! Donna, your closing manager, was such a joy to work with and she took a special interest in me and my home.  Donna was so happy for me when we determined that I did not have to bring money to closing. Courtney, your listing manager, was so nice to talk to each week and her advice and counseling was extremely helpful and gave me peace of mind. Bob, from the moment your team took over the listing I felt a peaceful feeling that everything was going to be all right. I just wish I had hired you first!

 
Gloria Orozco, October 2006
Lee and I are thrilled with our new house and wanted to thank you for all the effort you put into making it happen.  When we met with you on August 5th for our first look at houses together, we didn't expect to find "The one" that day, but we did.  When we saw the houses, we knoew it was the right house for us and let you know right away.  You suggested we put in a bid as soon as possible to get the first bid on the house.  Within an hour, we had hammered out a competitive bid and you contact the sellers' agent shortly afterward. 
It wasn't until after closing when we spoke further with the sellers' agent that we found out just how tight the competition was for the home.  Their agent told us that a second bid had come in within 45 minutes of ours and then three more bids arrived that same weekend.  Because we had made the first bid and the strongest bid, the seller's selected ours over the competing buyers.  We all worked on a very strict timeline to make the deal happen in less than a month of when we first saw the house. 
Thanks to Norm, Bob, Donna, and Courtney for helping us get through closing without a hitch.  We were impressed by your dedication to making the deal happen with such a fast turnaround time. 
Sincerely,
Linnea & Lee Kirgan, September 5, 2006

 

Bob, you did an exceptional job selling our home in Stone Canyon. We have sold several homes before and we were extremely impressed with your professionalism and your team service. We felt that our home may have been a little over priced based on some of the Realtor feedback we received. However, you told us not to reduce our price and you sold it for 98.1% of the listed price and you sold it in 11 days. Bob, we truly appreciated the fact that you took care of the roof and pest control repairs and managed the cleaning crew as well.  It was also a warm and pleasant experience working with your staff; they were professional, responsive and provided us with turn-key service; we didn´t have to worry about a thing!

 
Mike and Linda Kuo, August 2006

Bob was extremely easy-going, laid back, and always available.  He spent countless hours with us and arranged full afternoons with us, since we were coming from out of town.  He even picked me up from at the airport one time!  He was always ready to go into a house, even if it was unscheduled, and never minded returning to ones we had already looked at, two or three times.  His office was helpful and courteous.  We look forward to referring him and will use him again- although hopefully not anytime soon.  My boxes are still not all unpacked.  Thanks for everything!

   
Cristi and Darrell Petty, March 2006

Bob, you and your staff did a great job selling my home. I was pleased with the service and the support I received in the process. You sold my house in 18 days at 98% of list price! You assisted us with minor repairs and worked patiently to explain every detail of the process to me. I am grateful for your diligence and professionalism.  Your promise of high service was the reason I hired you and you delivered on your promise.

 
Kennis Lai, August 2006

 

We would like to thank you for all of your help and advice and for selling our home. You kept us motivated during our troubles. We hired the best in the business. You became a household name and were also known as "Uncle Bob". We miss chatting with you, so don´t be surprised if we call you just to say hello. Working with Ashley was great. She is so easy to talk to and has a great personality. You have a great team. We are all doing well. We have settled into our new home and we love it. Erik accepted a great job offer from Gateway and he still travels. The boys are growing like weeds. Ethan will be 1 next month and Aidan is a chatterbox. Thank you for everything. We wish you continued success.

 
Erik and Maria Rodriguez
Hey Norm,
We just completed our move to Austin and now have five weekends without snow so we can begin to acclimate.  Thank you for helping us find our home as well as your kindness and patience. 
Sincerely,
Melissa Suttlesworth and Mike Babyak

I am so very impressed with your team's effort that successfully helped me sell my house! Thank Goodness I had you and your staff to make what was a sometimes very stressful and difficult decision process for me bearable. Actually, it was more than bearable, because I was certain that your knowledge and professionalism was there to bring about the best decisions I could make. I felt comfortable turning over all the details to you and your group of dedicated professionals. In fact, I felt like I was being pampered and treated with special consideration each time I interacted with anyone at your office. That level of courtesy and customer service is rarely found these days. I will highly recommend your team to anyone who is either selling or buying property, since I have now worked with you on both sides of the transaction. You have a keen eye on what will sell and how to achieve that "selling" look in the most cost effective way. More important to me was that whatever needed to be done to the house was addressed in an upfront manner, so that any questions a buyer could ask, had straightforward answers. As a buyer a few years ago, I felt the same kind of confidence in your ability to look at all aspects of a property - both good and bad - an to present them with directness. As a buyer, I tended to view houses with rose-tinted glasses but you made sure I also had a healthy dose of reality in  the equation as well. While I always knew decisions were mine to make, you made sure I had all the information I needed to make good decisions. Again I say thanks for all the work you have done for me and my family in our housing transactions over the past few years. We will always come back to you for our real estate needs because your service and hard-working attitude are the best!

 Barbara Gregg PhD, September 2006

 

Norm was a fantastic partner during our home search.  I felt like he was truly working for us and not a commission.  His opinion was always valued and trusted.  He is the agent you want on your side during negotiations and home viewings.  We will definitely recommend him to anyone we know looking for a home in the Austin area.

                                                                                                                                Sincerely,

                                          Dax Gonzales

Norm, Thank you so much for helping us buy our first home.  Dax and I love it, and we appreciate all you did to make it happen.  We'll be sure to refer you to anyone looking for a home. Please keep in touch! Laura and Dax

It´s rare that I can whole-heartedly recommend a real-estate professional to someone, having heard myriad horror stories from countless friends and relatives. However, in this case, doing a little research paid off. Not only do I respect Bob Guest and his staff as consummate real estate consultants, but I also count them as my friends.

 

While I maintained a healthy level of confidence that my home would sell in the fall of 2005, it was also nice to see that Bob employed some contingency planning. When the market unexpectedly turned south in the wake of Hurricanes Katrina and Rita, Bob knew just how to handle the situation. Had we chose a realtor that simply "bought our listing," we would have been thrown to the wolves, suffering through two mortgages, shouting anything and everything above a cacophony of trite taglines to get agents to show our house.

 

Not so with The Bob Guest Team. Bob and his assistant Ashley Lynch are both organized and efficient: weekly phone calls; constant competitive-market-analysis emails; MLS tracking and analysis; lightning fast follow-ups with prospective agents; phone number tracking (it was fun to see which of our neighbors were calling the info line!); monthly reports of activity in the Stone Canyon area as well as Austin in general. The best part was that this was all meaningful data on how to position our house, not an avalanche of useless statistics and off-kilter sales reports.

 

Bob´s truly the man. He sold our house in just over a month. His team is fantastic. And not only did I have the pleasure of learning the ins-and-outs of the real estate market from him, I got the chance to teach him a little about the ever-evolving technology world as well.

 

Hence, the Bob Guest Team comes with my highest recommendations.

 

Robert Eckstein 

 

Author and Editor

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You and your team of Ashley, Donna and Sherry really helped us to figure out when to do what and then get our houses in best possible condition for sale.  Also, your market analysis showed what the right listing price was in order to make us the most money while making sure that we could sell quickly.

 

I´ve bought and sold five houses and these closings were the easiest closings I´ve ever been through thanks to all the advance work of your team to make sure all parties had everything in order ahead of time.

 

There´s always some amount of luck when selling a house to get the right buyers at the right time, but you helped us be in the best possible position to take maximum advantage of the opportunities that came our way.

 

This has been a pretty major upheaval in our lives, but having your guidance through it really made it much easier.

 

Thanks again for all your help.

Tom and Anita Seidenstricker

We were incredibly pleased with Jonathan!  He did an excellent job and always responded quickly to our questions.  He stayed on top of things in order to ensure that our home sold quickly!  Thank you!
Garret and Jennifer Wright

Bob Guest is the Best!

I felt so good about the whole process and I am soooo happy about my new house. What I appreciated most was that Bob didn´t ever try to persuade me to consider houses. He could tell how we felt and seemed to really understand us. He is very discerning in terms of determining value and quality of homes we would see. And he didn´t ever seem to mind that we had to drive all over Austin usually at 5:00 pm! Wow!

I feel that Bob and Norm really supported us searching until we found exactly what we wanted. Even when I got discouraged because it was taking so long (it was the middle of winter), Bob would say," I know the perfect house is out there for you; we´ll find it." When I drove around the neighborhood we now live in for the first time, I feel in love. I called Norm at 5:45 pm and he drove right out to meet us to let us see the house we bought. We made the offer that night and since then EVERYTHING has been so easy and smooth. Ashley has been wonderful too. I must have called her 20 times with all sorts of ideas and items in the space of a couple weeks and she ALWAYS followed through, called me back, faxed papers and was so pleasant to work with.

Your company allowed us all the time in the world to make our decision, and then acted quickly when it was critical. WOW!

I am so much more educated about Austin now- I knew so little when we started looking. Bob knows everything about Austin. This knowledge is very impressive. He can tell you who the builder was, approximate year built, what has happened to the builder since the house was built, popular features, things to look out for, schools, approximate % of rentals, type of construction, other plans by the same builder, pros and cons, appreciation rates, trends in the communities, EVERYTHING  about the houses here in Austin. AWESOME!

Thank you to the whole Bob Guest Team. I really appreciate your attentive, professional manner. And I really love my house.

Jennifer and Enrique Comparan

 

You were very helpful to our family during the transition from Maryland to Texas.  We appreciate the many times you picked us at the hotel for our search of a new home. We know it was difficult having our three children looking as well and sometimes fighting in your back seat. You never once complained or seemed frustrated. You were very patient.We were amazed, as well, about your knowledge of homes. You are a walking book about the pros and cons of each home and what they are and should be made of. We learned a lot from your during the process. In addition, you were helpful in locating private schools for us to check out and other information that we looked for. We thank you, too, for the many communications you made with us. You and your wife, Donna, make a great team. Thank you for helping us find the perfect home in Texas. It´s starting to feel like home.

-Karen and John Andrews

 

I hired Bob Guest from Keller-Williams Realty to sell my home after it had been on the market with another broker for 260 days.  Bob was referred to me by a neighbor.  Bob inspected our property and made recommendations for the sale.  However, what distinguished Bob from our other agent was his willingness to take on the responsibility of preparing the home.  Bob consulted with an artist and various home remodeling experts to see what we could do to make the home more appealing.  Bob then went out and coordinated quotes and professionals to prepare our home.  Bob took care of everything and communicated with us in a courteous and professional manner. 

In less than two weeks Bob had prepared the home, and placed it back on the market.   The final results of Bob´s efforts were to make our home very appealing at an affordable cost.  Our home was under contract in less than two weeks.

In short, I was extremely pleased with his leadership, honesty, and his ability to take charge and make things happen.  It just goes to prove that you never know how good a sales agent is until there is a problem and our home not selling was a big problem.  I only wish I had met Bob Guest first, before hiring a less aggressive broker.

-Ed and Bonnie Calhoun

 

We were very happy with your service. You put up with all of my calls and helped with every question. Thanks for your help. We love our new home.
- Jackie and Kenneth Taylor

I can honestly say that without Bob we would not have a new home today!! Thanks so much Bob and Donna. You truly made one of our life long dreams come true. I tell EVERYONE how great you were and how much help you gave us. You are the BEST!!!
- Clint and Gloria Leonard

Thanks Bob, You made what can be a confusing and stressful experience into a reasonably calm learning experience. Most of all, I bought a house that I am quite happy with. Thanks for all of your help.
- Shannon Henry

We have recently sold and purchased a home and had Bob as our realtor for both transactions. He made the experience less stressful by being on top and ahead of the game. We have not met anyone more knowledgeable in the real estate business. Aside from this technical advantage, Bob is comfortable to work with and has a pleasant manner. He redefined the meaning of service and professionalism. We are glad to recommend him to anyone.
Chris and Aileen Poblete

 

It was a privilege and a pleasure to work with Robert Guest. His attention to detail, respectful manner and no pressure sales technique allowed us to make the best decision when choosing our new home. Robert was so instrumental in helping us make a decision that we did not even experience buyer's remorse. Lillian and I continue to be very pleased with our home, our neighborhood, our payment and our relationship with Keller-Williams and Robert Guest. May God continue to grant you and your team good health and the best of success. Sincerely, 
Albert Alvarez and Lillian Lazcano

 

We felt Bob was GREAT! He was excited about our home and confident that it would sell the first weekend on the market and it DID !! Thank You Bob, for all of your time and effort. You made the sale of our home a quick and smooth one.
- Roger and Jennifer

In addition to the fact that I'm partial to you, I really do think that your business practices are all real good. It was always a joy to talk to you and ask questions because you were so pleasant, and nothing seemed to be too much trouble for you. I'm betting that you are real busy and will continue to have more and more business. I would be very confident in recommending you to my friends. Thank You for all of your special care!
- Mary Hornsby

Bob went out of his way time and time again to make sure we saw the properties that met our needs - not an easy task in the crazy Austin market. Bob is the epitome of quality service. Thanks to Bob, a closing that could have been a fiasco went without a hitch. His knowledge and experience really came through for us.
WE LOVE OUR NEW HOME!!!
- Suzanne Farmer

 

I want to express my sincere gratitude for what you and your very professional staff have done to make my home buying experience a rewarding and memorable event.

I have learned so much from you and your experience during my home buying process. You have always been patient and responsive, explaining every question I´ve asked to my satisfaction. I´ve learned a great deal about my current home because you took the time to educate me about all of the details involved in buying a home such as: how to tell what kind of roof I have, how long appliances last, what to expect in home repairs, what to look for in a good home design, what features of my home will add to the resale value, what to look for in a neighborhood, how to compare my home to others in the area, and so many more things that will be invaluable to me during the future years I own my home.

Along with the thorough education in buying a home, you have been more like a friend to me this last year during the decision-making process. You have been so patient, never pushing me in to anything. You have allowed me to make my own decisions while ensuring that I was fully informed.
   Bob, you and your team have been so professional and have always followed up when you said you would. That is a phenomenon in today´s business world. I never had to wonder if what I requested would be heard and receive a response. I always felt an enormous amount of respect and compassion from you and your team.

Thank you for all the personal touches you provided during the negotiations, sale and closing and after I moved in to my home. Those small details helped me get through a stressful time when I first moved in to my house. Ashley and Donna will always be appreciated for the kindness and understanding they both showed me during the whole process and especially the first few weeks. I will never forget when Ashley told me one day that she had my number memorized. Ashley has provided everything I´ve asked for and more, from making sure I could get the utilities transferred in a timely manner to ensuring the hours before closing went smoothly and so much more. Both of you put up with my stressful call days and even hours before closing and you did it all with compassion and a sense of calm. Remember when I was looking at homes in San Marcos and told you that I thought I would just have to buy in Austin to get the kind of service I got used to when working with you. It looks like it worked, my house is in Austin! If I ever need to buy or sell another home, you will be the first one I call.

Thank you for helping me realize a lifetime dream of owning my own home.

With much gratitude,

Lori McElroy

 

By dumb luck an acquaintance mentioned Bob Guest as a guy who got things done. Our contract with the realtor who didn´t call us back anymore was almost up, so I called Bob.  Bob was so confident that he could sell my house before even seeing it that I almost didn´t believe him- but he had a real plan. He told me that the housing market was still a seller´s market, despite what the other realtors and the Statesman might say- and he had real numbers, hard data- and not just anecdotes (well, that much I knew from the 9 months hard experience)- and he knew the ways that did work. I was listening. When the contract with the second realtor expired, I signed up with Bob.  Bob gave me critical and truthful, but still friendly appraisal of the house, and what it would take to fix it. He prioritized what needed to be done and gave me good ball park estimated on what it would cost. I told him my budget; he juggled the numbers, and told us how to get the most bang for our buck. He suggested taking the house off the market for two weeks to get everything in tip-top shape so we could make the best first impression. He also recommended a contractor he knew to do the job and supervised the work- which was key with us thousands of miles away.  He told me we´d make the house perfect. He´d market it heavily, and not just to buyers but to realtors. That make a lot of sense- tell one realtor about a house and you´ve effectively told many really interested buyers. And this wasn´t the cattle-driving realty office tours our first realtor had added our house to. Bob sent personalized color post cards featuring just our house- to interested realtors- getting them interested just before the house was back on the market.  During this whole deal, Bob and his wife and partner, Donna, were always available by phone and email. They kept us updated on the status of the repairs until they were done, the number of realtors showing the house after that, their feed back and the call logs. Call logs? Yeah, Bob set up a special phone number where interested folks could call and get more detail about the house.  All in all it was a massive, well-coordinated attack on the housing market. It was amazing. After 9 months of pretty much nothing, Bob called us and told us he was expecting not one but 2 offers. One fell through but the other came in just below full price- while our friends in Austin were sending us clipped articles from the Statesman about how most people were accepting offers ten or twenty thousand below asking price and feeling lucky to get it. At that point, the house had been on the market with Bob for about three weeks. Just three weeks.  My only regret is not finding Bob sooner. We could´ve saved thousands on mortgage payments, could´ve made a bigger down payment on our house in Maryland and paid off some of the moving expenses right away if we´d just started with Bob.  My advice to my friends who are selling a house: Don´t get emotional and sign up to sell your house with realtor who helped you buy just because they´re nice people. You need to be more that nice to sell a house in changing market and uneven economy. Make sure your realtor has a real plan to market your house like a company would market their product- that´s what it takes to get it sold.

And my special advice for my friends in Austin is a lot simpler: Talk to Bob Guest.

Trey Jones

 

I wanted to share with your our incredible positive experience with Keller Williams agent Bob Guest.

Bob is the most dedicated, caring and customer-oriented professional we have ever worked with in any field. Bob spent six months navigating us through a very difficult home purchase, and we trust him more than our family doctor.

Before we met Bob, my wife Jennifer and I had been looking for a house for two years with no luck. We had our hearts set on buying in central Austin, but I am a graduate student and that really limited our ability to find a home we could afford in the spiraling housing market.

We were talking one night with friends about our frustrating housing search, and they told us how Bob Guest had just found them a house and how much they liked Bob. We weren´t having much luck with our realtor, so we gave Bob a call. The day after I called Bob he showed us a house that was exactly what we were looking for and within our price range. The problem was that the house was being completely remodeled, and was a long way from completion.

Bob presented us all the options and raised questions about the house that we never would have known to ask. We were very enthusiastic, and I give Bob a lot of credit for making us ask hard questions. It would have been so much easier for Bob to say. "It´ a great deal, buy it," and make a fast commission. But Bob proved to us time and time again that his foremost concern is protecting his client´s interests.

Things got really tough as the remodeling ran over schedule. We were frustrated and there were many times when we wanted to walk away or vent our frustrations at the contractor. Bob always was in our corner but he did a great job diffusing tension and helping us to see the situation and our options clearly. I knew that even after spending enormous amount of time on our sale, Bob would have supported us 100 percent is we chose to walk away from the deal. Fortunately, we stuck it out, and Bob was great at preparing us for the closing. It was a little intimidating for us as first-time buyers, but Bob explained the whole process in detail and really raised our comfort level.

All in all, Bob easily spent over 100 hours working for us, and his commission was pretty modest. He was almost always available whenever I called him, and if I left him a message he would call back within 5 minutes. And Bob works with good people. He recommended good lenders, insurance agents and inspectors. Whenever I need a contractor for a job now, I call Bob for a recommendation. And the very best person that Bob works with is his wife, Donna. If I couldn´t reach Bob I could always ask Donna for help. Donna managed lots of paperwork and took care of dozens of details involved with the closing, and is just as friendly and good-natured as Bob. They´re a great team.

We´re in our house now, and we love it and it never would have worked out if it hadn´t been for Bob and Donna. We think that Keller Williams is very lucky to have Bob as an agent. And that he deserves an award for his dedication to customer service. In short, Bob is THE MAN.

-Fred Richardson

 

Thanks again for all your help in our first experience at selling a home. For me, it was a very stressful experience given our circumstances of owning two homes for a period of time. Now that the experience is complete, we feel a load has been lifted and also very lucky we were able to sell our home, when many other homes in that area are still on the market.

Like you always say, I´m the one who feels so blessed.  Thanks again for sharing our home selling experience.

-Lynne Solis

 

It was a pleasure working with you both. I really appreciated how you worked with the mortgage broker, insurance agent and title company to take such good care of me and make sure I had a smooth process.  Easiest closing I´ve ever had! The house is perfect - stop by anytime.

Thanks again,

TyAnn Robinson

 

Thank you for the wonderful service rendered during our buying process. We greatly appreciated your attention to the details. We don't know what we would have done if you hadn't been "on the spot" all summer!  Again, thanks. We will happily use you again if decide to buy again. We will also be happy to recommend you to anyone-so please use us as a reference when needed.

Again-thanks!

Best wished always,

Helen and Lance Erickson

P.S. I really don't think your could have done anything more or better for us!

  

It was truly a pleasure to have you as our realtor.
You made things go so smoothly and we felt comfortable with the process
with you at our side. We will definitely recommend you to others.
Thanks very much!
Wayne and Tina Anderson

 

September 30, 2002

Thank you again for the excellent service provided in buying and selling our home. We were very impressed with your experience, work ethics, honesty, patience and fine personality. The fact that we never felt the pressure to buy and the good advice you had to offer gained our complete trust in you. Keep up the great work you are doing and continue to receive all the rewards you deserve.

Bill and Leticia Smith

 

Bob, We can´t think of anything that you could improve your service, both as seller´s agent and buyer´s agent you´ve really got your system down pat.  Thanks again for being so friendly, patient and efficient.

Gary and Darla Lamoureaux

 

Berry and I want to thank you and Donna for all your hard work. You took us through every step and never had to worry about anything. Also, thanks for your encouragement. You all are great!

Thanks again,

Tina and Berry Swantner

 

You rock! You did your homework and sold our home in 7 days with 3 offers. I have been around realtors for most of my life and never saw a marketing plan as detailed and researched as yours. Not only that but all of your tips to selling the home paid off and your personal touch made the difference.

Additionally, all of your help while building our new home is deeply appreciated. You say they´re not but I say the KB reps are scared/intimidated by you because of how much you know and fight for our best interest.

You are the Kreiter family realtor "for life."

Thank you,

Aharon and Jenn Kreiter

 

Thank you so much for your caring services. You have really provided us with service well beyond our expectations. Thanks Again.
-Chris and Florence Jarmon

 

Just want to thank you and Donna for all your help. You guys are a great team. Thanks a lot.

Ernesto Raices

  

Our best realtor experience yet! We´ve moved 13-14 times and your knowledge, responsiveness and follow-through were exceptional- a true professional!

Larry and Nancy Watson

  

Just wanted to drop you´re a line to express our thanks for all your help in finding the perfect home for us. Even though we thought our requirements for a large lot and an in ground pool would be hard to meet, you continued confidently to search and found exactly the prefect home for us.

Thank you again for your commitment and caring attitude.

If we hear of anyone looking for an excellent realtor, we would not hesitate to recommend you.

Sincerely,Chris and Al Swanson

 

We were initially skeptical of working with someone we found on the Internet, but you exceeded our expectations. We are very satisfied with our recent transaction. Thanks for all your hard work.

Best always,

Tom and Tracy Wells

 

So glad Ron suggested I call you. It´s been simply great working with you and we couldn´t be happier with the house. We´ll be calling you again- maybe sooner than you think- to be looking for a good investment property for us.

Blessings!

Ginger Barnett

 

I really like the way you and Donna kept me informed of the status of the sale.

You both come across as very professional, knowledgeable and efficient. That, combined with a little humor was great.  Feel free to use me as a reference.

Thanks!  I just wanted you to know how much I appreciate your time and effort spent on selling my house. You two make a great team.
Take care and keep in touch.

Sincerely,

Karla Newberry

 

 

You did a great job of listening to what we wanted and were looking for. We are still impressed that you did not try to "up sell" us!  Sorry, no complaints or suggestions.  We will try to pass your name on.

Lela and Jason Wallis

 

Thanks, Bob. You made what can be a confusing and stressful experience into a reasonably calm learning experience. Most of all, I bought a house that I´m quite happy with.

Thanks for all your help.

Shannon Henry

 

Thank you, Bob. You certainly did a good job in finding me a home. In the process, I learned so much about home buying. Again, thanks to you and Donna.  We were very happy with your services. You put up with all of my calls and helped with every question. Thanks for your help. We love our new home.

Kenneth and Jackie Taylor

We felt Bob was great! He was excited about our home and confident that it would sell the 1^st weekend on the market and it did!  Thank you, Bob, for all the time and effort and making the sell of our home a quick and smooth one.

Roger and Jennifer Pierce

 

 

Bob and Donna-

Thanks for your professionalism, counsel, responsiveness, kindness and competence. Working with both of you has been a pleasure.

Marguerite Wagner

 

It was a pleasure working with you on the purchase of our new home. Thank you very much for all the hard work you have done for us. In particular, the professionalism, pleasant/positive attitude, sense of humor, honesty, patience, diligence, etc. that you exhibited were outstanding and beyond one´s expectations.  If we know anyone who is looking for a real estate agent, we will be glad to refer them to you because we know you will provide them with
superior customer service.  Again, thank you for a JOB WELL DONE and we wish you success in the future.

Lidia and Scott Dattalo

 

 

We were very pleased with the entire process. We only hope we can have as much success selling our property in Hutto.

Thank you!

Daniel and Kathleen Mury

 

How can you improve on selling our home on the first day it was on the market? Great job, Bob!

Thanks,

Brett Murray

 

What can we say Bob- you and Donna did a good job helping us build and buy a new home. Thank you. We are really enjoying it.

Micky Erickson and Ray Charnecki

 

Bob,

I would say you were beyond doubt the best agent I´ve ever worked with or heard about.  Thanks for all your help and hard work, it got us both a lot of $.

Thanks,

Travis Holder

 

You´re way ahead of the pack insofar as thoroughness is concerned. We were very impressed with the work prepared ahead of time so we did not waste the short time we had to investigate homes and areas. Your willingness to listen and do what we asked (no matter how crazy) is just a small example.

Your follow-up and touching base is much appreciated. I only wish we were able to send your referrals. I wouldn´t hesitate but first we have to be in the same state.

I can´t think of anything that you could have done better.

Regards,

Joanna Terry

 

The tax reminder was a fantastic plus. We just want to send you a much over due thank you for finding our great home.  We have a lot to do but love it more each day.

Regards,

David Gonzalez and Leticia Gutierrez

 

Thank you so much for the thoughtful gift of the homeowner´s portfolio and for all the help in finding our new home. Even though during our search we began to doubt that we would ever find the house of our dreams, you remained positive and worked hard to make that dream come true.  Thank you again.

Sincerely,

Chris and Al Swanson

 

You really lived up to your slogan- "You win big with Bob."  We always felt informed, cared for and taken care of.  Everyone we come in contact with knows and will know we would never consider any other REALTOR. Thanks for everything

Buddy and Carolyn O´Bannon

 

 

Thank you so very much for all that you did to get us closed today. Everything was so very smooth until Sunday´s news. Then you, Bob, calmly told us we´d "handle things on Monday" as I was panicking regarding our loan.

Donna, your calmness and professionalism are unsurpassed- even with each of us wanting hourly updates.

We did "handle things on Monday" as Bob promised and we´ll certainly not look for another REALTOR next time - only another lender.

Frank and Jennifer Ready

  

 

Donna- without you, Bob would never be "The Man in the Canyon"

Thank you for your support during the buying and sell of our home.

The "behind the scenes" resolution of the hurdles was very impressive.

We give God the glory for leading us to you to be our REALTOR.

Labiche and Germaine Ferreira

 

Actually, the experience is great. Kind of miss looking at houses on the weekend now. No other areas to improve in other than to be able to come up with more listings magically. Great REALTOR to work with and will definitely highly recommend to others.

James Wang

 

Thank you so much for your caring services. You have really provided us with service well beyond our expectations.
Thanks Again.
Chris and Florence Jarmon

 

Bob and Donna are the best. They are detailed and caring. They make a stressful situation a pleasure.

Jane-Ann Howard

Great service! Bob, you are very sensitive to your client´s needs. You also have a gift of putting people at ease. More power to you!

Cito and Cynthia Cruzada

 

I think you did an excellent job at selling our home.
David and Barbara Sharp

Really appreciated Donna´s help throughout the entire process. We felt very well informed. You were great too Bob!

Andy and Carrie Locke

 

Bob was terrific- I didn´t have to worry about anything. We will be recommending him to everyone. Donna and Bob make a great team!

Jennifer and Alan Hutcheson

 

You are a master of customer service. It is your great strength. The only improvement I could think of right now is that I could have used some advance coaching on the closing strategy. I wasn´t entirely sure what to expect and I didn´t really know what options were available to me. Otherwise, you were incredibly dedicated, responsive and detail-oriented. Overall A+++.

Fred Richardson and Jennifer Tisdale

 

This jotted note doesn´t do justice as a thank you for your outstanding level of service, responsiveness and overally professionalism.  Thank to you we are getting settled into our dream home.  We thoroughly enjoyed meeting you and working with you and appreciate the confidence and assurance you were able to lend us during this exciting time in our lives.  We would be thrilled to recommend you to our friends and colleagues so that they too could feel as secure as we do in our investment.  Thanks also for the above and beyond follow-up. This has been an anxious and exciting endeavor for us but thanks to you and your guidance we now look forward to many happy years as new homeowners.

Many, many thanks,

David and Kim Glessner

You and your team did a great job!

Dave Jenks - Dean of Keller-Williams Realty University and co-author of the Millionaire Real Estate Agent and the Millionaire Real Estate Investor

Thanks for all your hard work! We love our home and hope we did not cause you too much trouble. If I know of anyone wishing to buy a home, I will gladly pass on your name and number.
Thanks again, 
Scott and Sherra Dulock

                                       
 "Great communications! Great closing!
     Thanks so much for the super speedy closing."

Tonya and Chip Coy

We knew you were efficient and informative from our prior house purchase. All along the process, your knowledge, help, friendliness and can-do attitude were a great help. Keeping in touch with us all the way was the best.  And, the follow through, utility phone numbers, even the directions to the Title Company were all a great help.  You made moving a very long distance smooth. (If only we had the same service from our own brokers in Minnesota and moving company we´d have had a frictionless transfer.)You make a great team. We wouldn´t hesitate to refer you to others in the market for a home.

Nick and Jo Terry

 

The whole selling process went well. Everything actually went much faster than we expected, which was pleasing to us because it helped us to quickly transition into our new location very quickly.

Thanks for your excellent service.

Ed and Gloria Nemetz

 

I think Bob is a great realtor.

Lu Yang

 

Nothing to suggest. Bob you were great!

Julie Stover

 

I think you did a wonderful and professional job selling a unit with an admittedly narrower audience than a normal dwelling. I liked the listing reports and the broker interrogation/ commentary. I´d probably reduce communication, but that´s my preference others may differ. I´ll call you when it´s time to move to midtown.

Colby Harmon

 

We have known Bob for over 2 years. He sold us our first house and worked with us diligently to find our new home. We will always refer Bob as THE AGENT to call.

Regards,

Angel Landrum

 

We are grateful to Bob Guest for his service, professionalism, integrity and honesty. We hired Bob to sell our home after we were so disappointed with the first real estate agent who listed our house and could not sell our home during the four months of our listing agreement.  With a creative and aggressive marketing plan, Bob hired at his own expenses professionals who were instrumental in helping Bob sell our house.  Bob recommended Kelly Cauble who created the virtual tour with his wonderful photographs of our home. He also took great photos of the exterior of our house and the yard which appeared on Bob´s website and the flyers.  Bob advised us to consult with Sherry Goldston. She offered her suggestions to decorate our home and arrange our furniture After Sherry staged our house, we were confident it would sell. 
Donna Guest, Bob´s wife and office manager, was also a real asset to the Bob Guest Team. She did an excellent job creating the flyers and the website to advertise our property. She also meticulously prepared the contract and all the documents that were needed for our closing. And we were so impressed with Ashley Lynch, Bob´s assistant and closing coordinator. She did an outstanding from the day our house was visited until it sold and we closed. Ashley was always very conscientious about giving us feed back from all the REALTORs who had shown our house to their clients by calling us often.  We highly recommend Bob Guest and his "dream team" to anyone who wants to buy or sell their home. What a difference a great REALTOR makes. Our only regret is that we did not hire Bob Guest first to list our house.

Mr. and Mrs. Marius Chanson

 

You did a great job for us.

Shawn and Erika Olsen

 

 

Thank you for all your help and guidance with our new home purchase. This has been a challenging experience for all of us involved. But thanks to your professionalism and total customer satisfaction, you have helped to get us into the home we truly love and appreciate.

Sincerely,

Ron and Latricia Sedra

 

It would have been nice to have gotten more for my home, but you accomplished my main goal to the "T". The house was on the market 4 days before it sold. Time was the most important element. Thank you for pricing it at the perfect price to sell quickly. I look forward to using you in the future.

Melodi Winter

 

 

Thanks to Bob and his wonderful staff! We were very happy with your service. Even though it was very confusing and stressful experience, it turned in to a wonderful learning experience. We could not have done it without you Bob.

We love our new home!

Cullen Robbins and Tasha Archer

 

 

Thank you and your team very much for selling 8201 Miller Falls. It has been my pleasure and learning experience during the last few months preparing and working together for the sale.

Thank you again and good luck to your business in the future. Thanks also go to Ashley and others within your team for a solid support to the sale.

James Wang

 

You and your team of professionals are awesome. We were very pleased with the way you handled the sale of our home and assisted us in getting a great price on our new home. We would gladly recommend you to friends and family members. Your knowledge, experience, advice and follow up throughout the process of selling and buying our homes is appreciated.  Thank you!

Sincerely,

Mark and Jodie Ortego

 

 

Everything they say about you is true. You and your team are truly one of a kind. We came to you with a house that was not in a very popular area and it had some issues that we thought would make it very difficult to sell. We were literally considering one of those "we buy ugly house" companies and even possible foreclosure before you were recommended to us by a friend. I could hug her neck for doing so. We have bought and sold 5 homes in our past and no one has ever taken us through the preparation steps like you did. And how many REALTORS include a stager? Once listed, we couldn´t get enough of viewing Donna´s handiwork on the internet. Everything looked great. Your efficiency sold our house in only a few weeks instead of the average months that houses in our area were usually on the market. And we made money on a house we were willing to foreclose on. What more can we say? I also want to give Ashley a plug in all of this. She was always a sweet, friendly and informative voice just a phone call away. I could always count on her as well and she made the long distance closing process very painless. You and your team sure have us spoiled now. I can´t imagine any other REALTOR experience in our future to measure up. You don´t come out to Virginia, do you?

Thanks for everything!

Shane and Katja Lowrance

 

I wish to thank Bob, Donna and Ashley for the professionalism in which you all conducted the transactions during the sale of my home. You guys are great. I am very impressed with the way every detail was handled and communicated to me in a way I could understand.  It made the process painless and I was given an opportunity to ask questions and given weekly updates. I was not kept in the dark about anything. I could go on and on about how thankful I am for the way you all conduct business.  I will be making recommendations to all my friends about how I was impressed and make every effort to send business your way.

Dephny Zerilli

 

I never sold a house before and I had a ton of questions and was freaking out. Well, Bob and his team were great! Just do what they say and things go smoothly. Thanks to everyone.

Ruthie Kincannon

 

Norm and Ashley from the Bob Guest Team were amazing people to work with during the home buying process. As a first time home buyer, I was very nervous about making such a huge purchase. Norm spent a lot of time educating me about the home buying process and made sure that I understood each step along the way. He was a great resource to have when going on home tours. He took time to explain each house and what I needed to consider in order to make the best purchase possible for my situation.
Ashley was also a valuable resource. She really took the time to understand my situation and time constraints and helped speed up the closing process. She was constantly making phone calls for me and setting up appointments for me. She really made the process less stressful. Working with the Bob Guest Team was a great experience and I will definitely recommend them to future home buyers.

Nicole Donlan

 

Great experience. Great day. It was fun. I thought you knew your subject well. Thanks, Bob!

Stuart Watts

 

I just wanted to take the time to thank you for selling our home on 15904 Arla Cove.  I am truly a "Raving Fan" of yours and the Bob Guest Team. You and your team did some amazing things and I am so pleased with every aspect of the process. Sherry Goldston, in particular did a wonderful job of staging and preparing our home. I want to borrow Sherry to help us prepare our new home just to live in. I had no idea that a little Professional Staging could make such a huge difference. Sherry spent over fours hours with us rearranging furniture and preparing our home for sale. Additionally, Kelly Randle did a marvelous and professional Virtual Tour, her picture were beautiful and made our home look like a showplace. Donna Guest kept us informed every step of the way, and we always felt that you were in total control the entire way/ Donna told us that no closing would take place until she personally verified and certified the closing statement. I can't tell you how good that made us feel, just knowing that everything would be double checked before closing. You also did a fantastic job of negotiating. I still don't know how you negotiated a FULL PRICE contract with NO REPAIRS. I also want to commend you Bob for your "High Road" ethics. I was particularly impressed with how you handled the other realtor and helped him through some misunderstandings with his own clients. Bob, you made sure the other agent received his commission, when his client wanted to fire him and hire you. Finally, Karen Williams did a great job at closing and explained everything so that I completely understood what was happening. In short, you were fantastic and a model of professionalism and integrity. It was great working with a team of people that I could absolutely trust. Bravo!
-Betty Helford

 

Bob,
Both of us wanted to write and thank you for your hard work and effort on our behalf recently. We had thought that buying and selling our house at the same time would be extremely stressful, and although it wasn´t easy, your advice and experience made the entire process much easier.  Both of us were continually amazed at your depth and breadth of knowledge of real estate and the entire process in general. What amazed us the most was the time you spent every weekend for many weeks taking us out to look at houses, to get a feel for what we were looking for in a house. That dedication and guidance was much appreciated.  We have worked with other agents in the past, but there is no question you are the best agent we have ever worked with.  Thank you for everything. Not only will we whole-heartedly recommend you to others, we will definitely be calling you again when we next move.

Thank you. Carl and Annalynn