"In a world that has become very technical, we have become dependant on voice mail and caller ID. While these devices do make it more efficient to do business, it has created an unfortunate result of individuals screening their calls to avoid certain situations. Who am I to judge the importance of a phone call before I have answered it? If you take the time to call me you must have a reason. I assure you, I will do my best to answer the phone at the time of your call. If an occasion arises in which I am unavailable, I update my voice mail daily and will call you back in a reasonable amount of time. I extend this courtesy in which you deserve, because I know the people with whom I choose to do business will show me this same respect."
Good Faith Guarantee
A Good Faith Estimate is the foundation of the application. A mortgage consultant is responsible for providing accurate information and making sure the client knows how much to bring to the closing table. I want my client confident knowing the deal will not change at the last minute. Thus, excluding items beyond my control I promise the HUD 1 Closing Statement my client sees at the closing table will be within 10% of the Good Faith Estimate my client receives upon application. If not, I will personally pay the difference.
Client Service Guarantee
At Legacy we are proud to serve our clients and we want them to have a memorable real estate transaction. Client service is a quality every employee believes is important to the Legacy Experience. I am so confident in the respect our team shows to our clients I will make a personal guarantee. Should any client feel the service received was inadequate I will personally refund the processing fee.
Quotes:
"If you always tell the truth, you never have to remember anything." unknown
"Believe it or not." Robert Ripley
"Nothing great was ever achieved without enthusiasm." Ralph Waldo Emerson
"Any customer can have a car painted any colour that he wants so long as it is black." Henry Ford
"I am the greatest." Muhammad Ali
"Remember the Alamo." Sidney Sherman
"I have nothing to offer but blood, toil, tears, and sweat." Winston Churchill
"You can't separate peace from freedom because no one can be at peace unless he has his freedom." Malcolm X
"He can run. But he can't hide." Joe Louis
"I now begin the journey that will lead me into the sunset of my life. Ronald Reagan