With a background in a customer service environment, I have focused on providing the customer with what I have he wants. I produce a great deal of material on buying/selling/maintaining a home. Endlessly investigating this topic, I keep improving my material for my clients.
As a senior operations manager, I oversaw the management of various departments: human resources; facilities; inventory; administration; operations; and customer service. I developed spreadsheets for analyzing operations, and other forms to improve business operations. My expertise led me to be responsible for corporate training in MIS, computer management and programs, inventory management, customer service classes, and operations.
Currently, as mentioned above, I am putting my writing background to good use. Much of my work has been directed to real estate investors, who have been my main business as an inspector. However, I also have been working on producing material in Spanish to assist the Latino community. I am actually passionate about helping those looking at affordable homes. I believe that it is my duty as an inspector to protect my client by providing the best information possible that I can provide, while trying to find ways to help them beyond my immediate contact.