Journey Mortgage started April 1, 2001, in a small office that measured less than 600 square feet. They also started with a vision for providing the best possible customer service, which meant fast delivery, guaranteed return phone calls and pre-approvals "as good as gold." In May 2002, Journey Mortgage grew into a larger office with increased employees. The summer of 2005 finds them in a newly constructed building with 21 employees. It is the quality staff and their commitment to service that has allowed Journey Mortgage to grow to what they are today.
There are Journey Mortgage offices in Sioux Falls, Watertown, and Rapid City, SD. We have also added offices in McKinney, TX as well as Charlotte, NC. Each location provides Conventional, FHA, VA and Commercial mortgage loans. The customer has a choice of Fixed Rate or Adjustable Rate Mortgages to be used for purchasing or refinancing homes. Journey provides loans for primary, vacation or investment properties. The newest service will be providing commercial loans. Journey Mortgage prides itself on the many loan options and programs available to its clients.
Journey Mortgage doesn't close the door on a customer who may not be able to immediately buy a home or refinance. Instead, the company offers them the solutions needed to get the job done so the customer's dream can become a reality. The ultimate client experience is also created for each customer, from the initial meeting to well after the loan is closed. Journey Mortgage has the best loan officers in Sioux Falls and they, in turn, are backed by the best and most experienced processing and underwriting departments. This allows all of the loans to be processed professionally and accurately.
Throughout the years, Journey has experienced an extremely low turnover of employees; the company provides ongoing motivation and education so the methods of service are current and up-to-date.
When Journey Mortgage first started, mortgage rates were low and they were providing many refinances. Today that has changed. Because of the growth of Sioux Falls, the emphasis has changed towards purchase loans, construction loans, and loans for home improvements. Journey also continues to work closely with area Realtors providing them with materials, which enhance the Realtor/customer relationship.
The #1 focus for Journey Mortgage has never changed - the best service for each and every customer! The best in the area. The new location has provided the opportunity to go above and beyond, thus providing a "unique" and comfortable experience for every customer. In the end, the greatest compliment they can receive is that of a referral from a satisfied customer.