The Mortage Industry average customer satisfaction rating is 75%. My Customer Satisfaction rating is 96%. Here are some comments from my borrowers and my partners:
"Just wanted to say when it looked like my client's loan wasn't going through and everything was falling apart right before closing, Kevin was there and worked a FHA Loan from start to finish in just 3 day! Now that's amazing, thanks Kevin!"
Natalie Harper Crye-Leike Realtors Spring Hill, TN
"Kevin went above and beyond the ‘usual' required services. If it would not have been for his specific attention I would not have bought this house. Kevin has been a great help and I truly appreciate the world-class customer service. Keep up the great work! I will always recommend Kevin."
Lucia Talavera, first time homebuyer
"Kevin looked at my entire financial situation and put my needs first. I had to take a sub-prime loan to buy the house because of my credit. But he stayed with me until my credit improved and we were able to refinance into a prime loan just a year later. I really experienced the difference between Kevin and other lenders when the buyer of my home had problems with his loan. Kevin even stepped in at the last minute and put all the pieces together in just a couple of days."
Lynn Hock
"As a REALTOR, I've seen a lot of different mortgage companies and I believe that Kevin Michelson is among the best. He communicates with me every step of the way so I know that the sale of this home is going to happen. Kevin's team keeps me in the loop so that there are no surprises. They tell me right away if a borrower isn't qualified allowing me to run a better business. What more could you ask for a business partner then constant communication and honesty?"
Matthew Dymond, Florida Home Sales and Investments, Miami Beach, FL