EXPERIENCE:
11/07 to Present New Horizons Computer Learning Center, East Lansing, MI
Position: TRAINING CONSULTANT/ACCOUNT EXECUTIVE
5/07 to Present
The MICHIGAN GROUP, Brighton, MI Position: REAL ESTATE AGENT
2/06 to 3/07 RS ELECTRONICS, Livonia, MI
Position: INSIDE SALES MANAGER
•- preparing and meeting sales budgets, utilizing database applications,
•- recruiting, training new employees, conducting performance reviews, and motivating,
•- coordinating promotional events, product training sessions, and vendor managed programs,
•- account development, lead generation, making sales calls, and customer needs analysis,
•- quote generation, proposals, pricing, customer follow-up, and marketing initiatives,
•- maintaining client relationships, process improvement awareness, and team collaboration.
5/03 to 2/06 Kalaj Development, LLC, Brighton, MI
Position: BUILDING SUPERVISOR
•- source, negotiate, and maintain contract with vendors and contractors,
•- maintain competitive bid process, and monitor job cost reports,
•- assure building code compliance, and knowledge of blueprints, red lining, and takeoffs,
•- working knowledge of quality cost estimation and value engineering,
•- strong negotiation skills, with database maintenance in MS Word and Excel.
7/00 to 5/03 RS ELECTRONICS, Livonia, MI
Position: COMPUTER CONSULTANT
•- Computer Training of MS Explorer, MS Exchange/Outlook, MS Excel, & Internet Explorer
•- Computer Needs Analysis prior to computer training
•- MS Access (utilizing Visual Basic, and SQL) Relational Database Design,
•- Computer Help Desk Support before and after training and database design
•- IT Processing and Application Audits,
•- Database Administration, and Document Implementation.
10/96 to 5/00 Modis, Inc, Southfield, MI
Contracted to: Volkswagen of America, Inc., Auburn Hills, MI
Position: CORPORATE COMPUTER TRAINER
•- conduct corporate computer training, and facilitate the new-hire orientation program,
•- prepare instructional materials and training handbooks,
•- deliver classroom and one-on-one computer training, and evaluate training effectiveness,
•- consult with internal customers to identify specific training needs,
•- develop, source, and select relevant learning interventions,
•- implement course design and analysis of the impact of the training utilizing MS Access
•- research, design, learn, and select new training programs, and instructional methodologies,
•- reinforce learning by selecting and utilizing various training media
9/95 - 10/96 Progressive Tool & Industries Co., Southfield, MI
Position: COMPUTER ADMINISTRATOR / SUPPORT
Responsible for all administrative, coordination, and office managerial functions for the Computer Center, while effectively managing, delegating, and team building within the Computer HW/SW Department. Duties included supervising 5-man help desk staff, providing leadership input in human resource issues, information and internal systems, and facilities management. Also, actively involved in day-to-day operations of the help desk, special projects, and PC training activities. Job function emphasis was troubleshooting DOS and Windows, PC hardware, Windows-based applications, and networking. Strong understandings of computer memory techniques were required. Other duties included advising employees on technology needs, on-site one-on-one hands-on training for end users with the ability to listen, solve problems and communicate solutions.
5/91 to 10/95 CDI Computer Services, Inc., Madison Heights, MI
9/93 to 10/95 Position: OFFICE MANAGER
Responsibilities include but not limited to:
- Maintaining office services by organizing office operations and procedures; preparing payroll; handling purchasing and accounts payable functions; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions; Providing historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Completing operational requirements by scheduling and assigning employees; following up on work results.
- Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement, while meeting cash requirements by maintaining supply of petty cash/money on hand.
- Designing and implementing office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends. Ensuring compliance with internal controls by auditing and verifying records, reports, and practices.
•- Developing comprehensive training materials and programs; while conducting needs analysis, designing learning objectives, and working with subject matter experts; Coordinating seminar event details, while completing training and seminar registration duties; Using and teaching several popular software packages in Windows and other PC environments.
5/91 to 9/93 Position: EXECUTIVE ASSISTANT
Responsibilities include but not limited to:
- Maintaining schedules and calendar's for all executive management; Coordinating and preparing meetings, agendas, and follow-up minutes to meetings; Providing back-up for all interoffice administrative positions; Acting as liaison between recruiters and candidates, account executives and employers, field representatives and employees, and customers and managers; Coordinating all office automation equipment for purchase, maintenance, etc.; Generating weekly/monthly activity/requirement reports within the MORRIS, PARADOX, and MICROSOFT ACCESS database systems; Dictation and transcription of meeting minutes off laptop computer and transcriber; Typing resumes, quotes, letters, office correspondence in word-processing package WORDPERFECT under UNIX, MICROSOFT under WINDOWS; Implementing record management functions: Tracking/logging/updating/ copying/filing of accounts payable, tuition reimbursements, expense reports, bonus', invoices, purchase orders, rate changes and accounts receivable.
