Services for Real Estate Pros
R & D Art
Knoxville , TN 37918
To help people make more money by providing a great product with excellent customer service by offering very low cost but highly efficient website presence to our clients/customers.
Get to know Danny Thornton
R & D Art is a web development and marketing/advertising print company for the way the world communicates today. On the web development side we offer web design, hosting, and support services including social media outlets. We specialize in the WordPess platform using it to build a Blog site, an eCommerce site, a static website, or any combination of the three to meet your needs. Each of our builds comes with a custom theme built from the ground up with your input. On the marketing/advertising print side of our business, we manufacture products unique to you and your company. We are knowledgeable professionals with the capability of designing and developing dynamic tools to keep you connected in the fast paced and constantly changing world. When you need a fresh look and responsive team, R & D Art will fulfill that need.
Danny Thornton's Blog Posts
R & D Management was created to umbrella all the different endeavors that we have started. Our goal is to help you gain more visibility than you already have, not take away from what you have worked so hard to gain. We have developed SEO friendly platforms that return great Google juice. Our customer support is top of the line.
Below are my 7 areas of concern for each and every client that I come across and you can count on any referrals that I work on for you will be treated the same.
Customer Service - I believe that this is the first and foremost of all traits of being a great loan officer. You can close 15 files a month and if you do not handle your customers with the best in service, you will never get repeat business. Follow-up skills - In my 15+ years of customer service, I have seen more laziness than what I would care to mention. Bottom line is, when you tell a customer that you will call them back in a timely manner, then do it. And this does not just stop with the customer. If you are dealing with an issue for a customer, then don't allow that issue to fall to the wayside because of neglect. Do not expect what you do not inspect. Product Knowledge - most loan officer can get a file through because they do not know their own products. When you get to where you are done with learning, you might as well find another profession. Time Management - too many loan officers do not now how to manage their own day. To many times have I seen loan officers that try to manage their day without a To Do List. If you are not making a plan, you are planning to fail. Listening skills - when I mention this to new loan officers, I always get a weird look out of them. It is plan and simple, if you do not listen to your customer, how do you know what their needs are? Management of a pipeline - I have seen so many loan officers lose a customer in the cracks because they can not manage more than a few files at a time. This is bad. I always have told my staff to have 20 files working and know each and everyone of them. It use to amazing some of my staff that as a manager of a branch and having over 100 files in the pipeline working and another 100 being solicited, that when a customers name was mentioned, I could tell you the entire file. Honesty - this is something that I think all loan officer possess but do not always use. Here it is in a nutshell. If you are honest to a customer, in the long run, it will benefit you and them. More over, you, because the customer will trust you and refer you to people they know.
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