Gloria Valvasori, ASA, Outstanding Service Since 1987 416-717-6331 (Better Homes and Gardens Real Estate Signature Service)

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Rainmaker
77,166
Christina Hayes
Everlasting Credit Repair - Morristown, TN
Credit Repair Expert

Try using an appointment app.  I use one and it will notify the client a week in advance, a day in advance, and then 2 hours and 1 hour in advance. You can even set it up for them to confirm on all or one of the reminders. I used to have a lot of no-shows and or late-show ups to an agreed upon time for credit repair consult. I have noticed a decrease in late-shows and or no-shows. I use setmore.com they even have an app with a paid conversion. But there are many apps out there that can help you with this. 

Jan 08, 2017 11:12 AM
Rainmaker
2,280,708
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale - Probate Broker

Yes. I absolutely do address it with them.  I do not "need" or desire to work with people who are perpetually late.  I value my time. It is all about setting boundaries and expectations with people, including clients. 

Jan 08, 2017 11:29 AM
Ambassador
2,717,300
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Northern VA

I have addresseed this issue in the following manner.

"Perhaps we should schedule our appointments for a little later than we have been.  Seems they are not convenient for you and you are rushing to get here and still manage to be late."  

If you don't make it about them, people just don't care.

Jan 08, 2017 02:32 PM
Rainmaker
557,194
Thomas J. Nelson, Realtor, CRS
Big Block Realty 858.232.8722 - La Jolla, CA
Co-Host of Mail-Right's: Real Estate Agent Podcast

I do in the form of these action steps and polite comments:

  • they arrive at 2:20pm for their 2-3 meeting, I still usher them out at 3pm.
  • They arrive late for their tour of homes: 6 homes in 2 hours becomes 3-4 homes with the time remaining.
  • I politely let them know that I can not be late to my next meeting, but how they utilize or waste their time I've reserved for them is up to them...to a point.
  • Oh by the way, I leave after 15 minutes when I've driven somewhere to meet someone and they do not show up on time, nor call. I've had many calls at 16-30 minutes past the hour asking "where are you, we're here now?". I let them know I was there early and waited 15 minutes, but that I thought they flaked so I left. Typically this is rental applicants and agents though, rarely my own clients.
Jan 08, 2017 02:35 PM
Rainmaker
3,573,135
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

yes, in no uncertain terms.... no scars on my tongue!!  that's a pet peeve of mine....I'm never late...and if something might create that, I call ahead and warn of it...and/or offer to reschedule if necessary....

Jan 08, 2017 11:26 AM
Rainmaker
1,208,479
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

Yes & I ask them to put themselves in the sellers shoes. They are waiting on us just like any other appt.

Jan 08, 2017 11:15 AM
Ambassador
1,164,052
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

I set expectations early -  if they were raised by wolves, I let them know they need to find another Realtor.  The domino effect of their rudeness is something I no longer make time for.

Jan 08, 2017 04:14 PM
Rainmaker
2,069,195
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

Absolutely, time is money

Jan 08, 2017 04:00 PM
Ambassador
2,961,485
Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

I would not berate them but would do some more constructive notices like calling an hour ahead, sending texts to see if they are going to be on time so you will not be left waiting.

Jan 08, 2017 12:35 PM
Rainmaker
768,144
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

I think it shows lack of interest and I usually have other customers throughout the day who do not share the trait. Yes, I have to let them know as soon as possible in order to be fair.

Jan 08, 2017 11:53 AM
Rainmaker
525,057
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

No. I never mention they are late.

However, I do make certain the opportunity they wished for is no longer available.  "I have a 3 o'clock I must attend. We will need to reschedule this." or, "Had to lock up. We need to reschedule."

To communicate the importance of punctuality I do two things. 

#1 Always be early myself.

#2. Use precise times. For example:

      "I'll be there at 11:27."

They will be watching from the window to catch you arriving at 11:30.

After modeling, when an appointment is set, use precise numbers to convey the importance of punctuality. 

If the disrespect emanates from a buyer agent, let them know 15 minutes past appoint you will lock the door. Then send their broker a bill for $250 for services provided. You will not be paid, but the message will be clear, time is to be spent wisely and not wasted.

Finally, it is always a good practice to build in time adjustment mechanisms like vacant homes.

 

Jan 08, 2017 11:17 AM
Ambassador
3,581,549
Patricia Kennedy
Evers & Company Real Estate, Inc. - Washington, DC
For Your Home in the Capital

I have a conversation about it, and they usually greatly improve their on-time arrival performance.

Jan 08, 2017 03:32 PM
Rainmaker
1,205,808
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Gloria Valvasori If I am 15 minutes early, I consider myself late. I don't give clients an opportunity to be consistently late. Once is excusable twice is rude and they are history.

Jan 08, 2017 03:21 PM
Ambassador
1,650,215
Fred Griffin
Frederick Griffin, Exclusive Buyer's Broker - Tallahassee, FL
Licensed Florida Real Estate Broker

 Consistently late?  I will drop them.

Jan 08, 2017 03:14 PM
Rainmaker
437,644
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Time is more valuable than money, and I can't work with a hot mess.
I can deal with circumstances beyond control, delayed flights or acts of God if apprised timely.
I find that the ones that chronically disrespect time also disrespect the work that we do.

Jan 08, 2017 02:49 PM
Rainmaker
2,925,296
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

I make adjustments and if I have a chronic late buyer tell them the appointment is earlier and email and text the day before and day of the appointment. The apps sound useful! I usually do not encounter this problem..very seldom.

Jan 08, 2017 01:19 PM
Rainmaker
3,024,818
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I lake the appointment for 15 later  than I tell them

Jan 08, 2017 07:03 PM
Rainmaker
814,469
Ryan Huggins - Thousand Oaks, CA
www.HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Yes.  Worst case (when I dated a girl who always ran late) I told her the event started 15 minutes before it did.  Worked well.  :)

Jan 08, 2017 06:33 PM
Rainmaker
2,500,960
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
Los Angeles Pasadena Area Real Estate 818.516.4393

I will definitely have a discussion but, for the most part, this is not an issue. In the past few years, it has been the occasional prospective tenant for a lease listing which I now tend to group together with others who want to see the property to avoid needless waiting and to create a certain urgency.   

Jan 08, 2017 05:04 PM
Rainmaker
577,113
Olga Simoncelli
Veritas Prime, LLC - New Fairfield, CT
Broker-Owner, RE Consultant, Licensed in CT & NY

With some people no app will help, including agents - it goes both ways.

Jan 08, 2017 12:45 PM
Ambassador
964,625
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

My mother taught me that being on time is the same thing as being late.

Jan 08, 2017 11:38 AM
Ambassador
3,046,277
Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

The app is a great idea for reminders, but some people are just chronically late and this won't likely cure that. I have done what Lyn Sims does on a couple of cases where it had to be addressed.

Jan 08, 2017 11:23 AM
Rainmaker
265,489
Teri Pacitto
RE/MAX Olson & Associates, Inc. - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

I don't work well with anyone who is late.  I am very prompt and expect others to be as well.  If it ever becomes and issue I do address it with sellers, buyers, agents and vendors.  

I tend to schedule others at an odd time such as 10:10am instead of an even time.  I find this works best and it seems to set an importance for the schedule.  Try it next time...I find this consistently works.  

Jan 09, 2017 10:39 AM
Rainmaker
1,054,223
Raymond E. Camp
Nothnagle - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Since we work on an appointment business; yes I will!

Jan 09, 2017 05:03 AM
Rainmaker
2,182,544
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

you bet!

Jan 09, 2017 03:45 AM
Rainmaker
3,038,440
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding and Marketing

Gloria,

I like Christina Hayes app idea.  Some people just have a late gene.  We have an aunt and uncle who managed to be late regularly.  The solution was to tell them to meet a half hour earlier than necessary, and that worked.  I agree with you that it is disrespectful to all parties.  A

 

Jan 08, 2017 09:40 PM
Ambassador
2,266,900
Paul S. Henderson, CRS, REALTOR®,
RE/MAX Professionals. - Tacoma, WA
Tacoma Washington Agent/Broker & Market Authority!

Time is money and respect!

Jan 08, 2017 09:39 PM
Rainmaker
104,564
Julie Larson Realtor® Sarasota FL 941-882-0322
PalmerHouse Properties Florida - 941-882-0322 | Serving Sarasota, Manatee & Charlotte Counties - Sarasota, FL
When you're thinking of moving...ThinkSuncoast.com

I've had customers that were late and had good reasons, but haven't really had to deal with any that were consistently late. If that were to happen, I'm sure I would address it rather than just get upset about it.  

Jan 08, 2017 08:50 PM
Rainmaker
280,931
Nathan Gesner
American West Realty & Management - Cody, WY
Broker / Property Manager

Consistently late and if it is a significant amount of time. 5 - 10 minutes isn't so bad unless it's causing me to run late.

Jan 08, 2017 08:28 PM
Rainer
129,764
Sharon Altier, SFR
Lawton Realty Group, Inc. - Elmhurst, IL

I certainly inform them that if they will be running late I would appreciate a phone call.  If they aren't respectful, then I would certainly make it clear that I need them to keep to our appointments, since my scheduling may affect other clients as well.  

Jan 08, 2017 08:27 PM
Rainer
358,791
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Yes, I certainly would.

Jan 08, 2017 07:12 PM
Ambassador
1,839,258
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

They get a calendar reminder when they need to leave their home or office in order to arrive "on-time."  That typically signals them to text me that they are running about X minutes behind.  I put that time to use making a stop or parking in front of the house, making calls.  I don't like it and I totally agree that it is disrespectful but, I make the most of the time while I'm waiting.

I was brought up on the mantra, "If you're not 15 minutes early to an appointment, you're late!"  

Jan 08, 2017 05:31 PM
Rainmaker
3,832,646
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

Yes. This is another good reason to have prospects meet you at the office.

Jan 08, 2017 05:30 PM
Rainmaker
3,531,747
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

It depends on the clients and their excuses.

Jan 08, 2017 05:15 PM
Rainmaker
825,504
Les & Sarah Oswald
Eastvale Team Realty & Property Mgmt - Eastvale, CA
Broker, Realtor and Investor

I would bring it up that if they are late for their scheduled appointment to let me know 30 minutes in advance, as we might have to reschedule it to a different time or date.

Jan 08, 2017 04:57 PM
Rainmaker
2,148,431
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of Manchester NH's Leading Agents

YES, I always have a talk up front about scheduling and if some one is always late, i will address it. Most often the initial talk does the job

Jan 08, 2017 03:45 PM
Rainmaker
2,087,213
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Clients not so much...The customer is always right but they are never wrong

Jan 08, 2017 02:30 PM
Rainmaker
670,607
Hella Mitschke Rothwell
(808) 226-1095 or (831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Stuff happens, so I make sure to be in touch with them THAT day to confirm and, when I get there on time (actually, I always get there early because THEY might be too), I send off a text and/or call to find out if they are nearby.

Interesting, because just this last week we were waiting for the LISTING agent to meet us. That did not sit well with my buyers. When we wanted to go see it a second time, my buyers mentioned that we should "hound" her to be there on time. She wasn't! Clients don't forget this stuff either. Made her look "scatty" (my clients words). PS. In Hawaii, often the listing agent has to let you in. Serious drawback for sellers.

Jan 08, 2017 11:44 AM
Rainmaker
681,218
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

I made adjustment accordingly. Some are just not puncture.

Jan 08, 2017 11:13 AM
Rainmaker
2,838,548
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

The first time I will give them a pass, but after that will need to cut their time off for the next client and remind them I have appointments afterwards.   If it persists, I will discontinue working with them.  It is disrespectful.

Jan 10, 2017 11:57 AM
Rainmaker
427,607
Tony Lewis
RE/MAX of Valencia (Hall of Fame) 30 year Valencia Resident - Valencia, CA
RE/MAX Valencia, Stevenson Ranch, Santa Clarita

I've become a crusty old man and unload on clients when they consistently steal my time.  I then spend time and energy backtracking as we close escrow.

Jan 09, 2017 10:09 PM
Rainmaker
428,836
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

I will wait for 20 minutes but not longer, unless I get a call that my client has been delayed.   If a client forgets that we had an appointment, they get one chance to be sorry and the second time I fire them.    

Jan 09, 2017 06:09 PM
Rainmaker
1,213,637
Sandy Padula and Norm Padula, JD, GRI NMLS#1483386
Realty One - Carlsbad, CA
Presence, Persistence & Perseverance

There is a classy way of doing it by noticing to them that ,"We will not be able to visit all the homes you wanted to see today, since you were late arriving and the listing agent was very specific on the window of time for the visit."

Your time is money and when they disrespect your time, they are wasting your money.

Jan 09, 2017 09:37 AM
Rainmaker
599,141
Jennifer Mackay
Keller Williams Success Realty - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Not really, although I agree with you - I try to schedule them enough in advance and expect lateness anyway

Jan 09, 2017 06:45 AM
Rainmaker
1,737,511
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

Yes, I do. Diplomatically, but I make it clear that I can't sit around waiting on them.

Jan 09, 2017 06:18 AM
Rainmaker
3,387,085
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Yes

Jan 09, 2017 05:11 AM
Ambassador
2,718,786
Bob Crane
Woodland Management Service - Stevens Point, WI
Forestland Experts! 715-204-9671

This has never been a problem.

Jan 08, 2017 07:15 PM
Rainmaker
121,155
Diana White-Pettis
Exit Bennett Realty - Upper Marlboro, MD
GRI, CDPE, CNE, Upper Marlboro Homes for Sale

Fortunately, I have not encountered this issue much.  However, I did have one potential tenant for a lease listing who was habitually late even after I sent text and email reminders the day before and the morning of.  The third time she arrived 30 minutes late without a text or call, so  we mutually agreed that it was best to terminate the agreement.

Jan 08, 2017 07:12 PM