Karen Van Ness (Ranch and Village Homes)

Spam prevention
Rainmaker
613,316
Pete Xavier with X Group Real Estate Advocates
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Legal and possibly court action! Been having some fun with some court action of my own!

(This is of course after doing the obvious things)

Sep 11, 2017 11:41 AM
Rainmaker
2,143,761
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

A demand for funds is step number one. Step 2, an attorney letter. Step 3, you must decide if it is worth it to pursue. Meanwhile, you can blog and post about this company including yelp and it may cause them to choose another name but refund your money? Who can say?

Sep 11, 2017 05:21 PM
Rainmaker
3,186,816
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Try calling the credit card company and void out the payment

Sep 11, 2017 04:01 PM
Rainmaker
3,770,772
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Pete Xavier with X Group Real Estate Advocates is right.... you don't have many options!!  it's always wise to know who you're dealing with.... Nestor & Katerina Gasset (katerina) is the one I would use to create a website.... she does a great job ..... many on ActiveRain have used her ....

Sep 11, 2017 11:45 AM
Ambassador
2,051,222
Debe Maxwell, CRS
www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

Attack them (with TRUE FACTS ONLY) via social media - the cheapest way to get them to notice. If no results, hire an attorney.

Sep 11, 2017 06:35 PM
Rainmaker
1,257,941
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg IL Area Real Estate

You could get on FB or G+ & beat them up over their business practices. That would lessen any future business from these rip off artists.

That really isn't that long for a check ....

Sep 11, 2017 05:28 PM
Rainmaker
50,176
Robert Newman
Inbound Real Estate Marketing L.L.C. - Buffalo, WY
Creating Enduring Online Marketing Results

I might be able to provide some insight. Which company?

Sep 11, 2017 02:08 PM
Rainmaker
2,230,981
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker

File a complaint with your credit card company. If you paid by check, depending on the amount, file a claim in small claims court. They will need an attorney to answer or you will get a judgment. Cheaper for them to refund your money! 

Sep 11, 2017 01:19 PM
Rainmaker
742,885
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

threaten to file complaints to BBB etc... eMail, calling them yell at the phone ...

Is the office is Houston or Florida?

Sep 11, 2017 12:29 PM
Rainmaker
2,136,148
Richard Weeks
Dallas, TX
REALTOR®, Broker

Perhaps a demand letter from an attorney.

Sep 11, 2017 12:27 PM
Rainer
11,801
David Martin
Fairfax Realty - Alexandria, VA
Making Realty Dreams a Reality

I've got this one  —I've got your back!

If you paid by credit card... contact your credit card company directly and explain why they should issue a refund. 

Sep 11, 2017 12:26 PM
Rainmaker
180,902
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

There are so many scammers out there. I contracted with a well known company several years ago - and they published my incomplete and unapproved website without my permission!  I escalated the complaint up the corporate ladder and got my full refund - but it wasn't pleasant.

Sep 11, 2017 12:19 PM
Rainmaker
1,346,330
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

I hate it when this type of thing happens.  Good luck!

Sep 11, 2017 12:13 PM
Ambassador
3,213,157
Jeff Dowler
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude - Carlsbad

Sounds like court action may be needed. Did you use a credit card? You can file a complaint through them

Sep 11, 2017 11:51 AM
Rainmaker
4,063,355
Roy Kelley
Realty Group Referrals - Gaithersburg, MD
Roy and Dolores Kelley Photographs

You may need to have your attorney take action on this.

Sep 11, 2017 11:15 AM
Rainmaker
3,046,027
Joan Cox
Metro Brokers - House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hiring an attorney to send a threatening letter, and hope it ends there.

Sep 15, 2017 05:53 PM
Rainmaker
2,223,112
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Good Luck.  I would have to say small claims course, What was the name of the company

 

Sep 14, 2017 09:56 AM
Ambassador
2,541,687
Nestor & Katerina Gasset
International Properties and Investments LLC - Wellington, FL
Realtors, Wellington Florida Homes For Sale

If they had you sign a cancelation order on 8/31- it can take up to 4 weeks to get your money refunded depending on their banking system and how they process refunds. What you can do is to call your credit card company and issue a dispute on the payment, send them your signed agreement to cancel. They will then contact the vendor and ask them to answer the dispute. You have the evidence that it was cancelled. 

Sep 12, 2017 02:23 PM
Rainmaker
649,134
Jennifer Mackay
Keller Williams Success Realty - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

BBB, credit card company, consumer affairs, state District attorney... etc.

Sep 12, 2017 11:37 AM
Rainmaker
107,928
Susie Kay
Ultima Real Estate - Plano, TX
North Dallas Specialist

I would not honor their credit card charge.  Post a complain about them on line to as many website as you can.  Shame on them!

Sep 12, 2017 10:53 AM
Rainmaker
3,732,564
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Small claims court may be your best option.  Threatening with lots of social media posts may work also.

Sep 12, 2017 07:46 AM
Rainmaker
1,327,588
Sandy Padula and Norm Padula, JD, GRI NMLS#1483386
Realty One Group - Carlsbad, CA
Presence, Persistence & Perseverance

Write a review of them here under Product Reviews. That is sure to get their attention

Sep 12, 2017 07:34 AM
Rainmaker
2,409,175
Tony and Suzanne Marriott, Associate Brokers
Haven Express @ Keller Williams Arizona Realty - Scottsdale, AZ
Serving Scottsdale, Phoenix and Maricopa County AZ

William Feela nailed this one!

Sep 12, 2017 05:33 AM
Rainmaker
584,903
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

Was a contract involved? If so, that will dictate how you proceed.

Sep 12, 2017 05:14 AM
Ambassador
3,476,094
Praful Thakkar
eXp Realty - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Karen Van Ness - call them and if not, complain to BBB.

Sep 11, 2017 11:45 PM
Rainer
87,056
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

I hope you paid on an AMEX card. They seem to be really good about taking care of these pesky situations.

Sep 11, 2017 07:36 PM
Ambassador
2,922,263
Bob Crane
Woodland Management Service / Woodland Real Estate, Keller Williams fox cities - Stevens Point, WI
Forestland Experts! 715-204-9671

Cancel it with your credit card company, not worth your time to go around in circles or sue them.

Sep 11, 2017 06:43 PM
Rainmaker
325,217
Greg Large
ERA Real Solutions - Grove City, OH
A Tradition of Trust

you do not mention how the payment was made in the first place, if credit card, you should be able to get it reversed without waiting for them to refund. if paid by check, a demand letter sent certified mail may prompt a quicker response.

Sep 11, 2017 06:35 PM
Ambassador
3,167,150
Debbie Reynolds
Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

There is always the threat of a law suit but my guess is to keep applying pressure and you will get your refund.

Sep 11, 2017 05:07 PM
Rainmaker
3,560,590
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Sep 11, 2017 04:55 PM
Rainer
139,401
Sharon Altier, SFR
Lawton Realty Group, Inc. - Elmhurst, IL

BBB report and sometimes local news outlets offer help; in exchange the story.  Of course, this is assuming you have exhausted other routes (in writing). Contact credit card company and complain as well.  Good luck!

Sep 11, 2017 02:38 PM
Rainmaker
3,242,058
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding and Marketing

Karen,

You have great suggestions here.  What exactly happened, and I had heard of a similar situation with another agent, Sorry to hear that this happened to you.  A

Sep 11, 2017 01:00 PM
Rainmaker
600,977
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Good luck!

Sep 11, 2017 12:55 PM
Ambassador
1,102,299
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I typically pay with AMEX which allows me to dispute charges. I havw yet to have a company reverse it. Check with your credit card company.

Sep 11, 2017 11:54 AM
Rainmaker
1,936,212
Nina Hollander
RE/MAX Executive | Charlotte, NC - Charlotte, NC
Your Charlotte/Waxhaw/Fort Mill Area Realtor

You may need to file a legal suit.

Sep 11, 2017 11:35 AM