One Day last week at around 4:30pm a lady phoned me regarding a loan. I did a good job by taking down all her information and getting back to her with an offer within the hour. She was happy with the loan offer but by then it was 5:30 so I gave her the list of documents I needed and asked if she could come by the office tomorrow afternoon to go over the loan docs. She said NO I would prefer to come in today. I advised her I had prior commitments and tomorrow would be the soonest I could see her. She says well I have prior commitments myself; it will have to be first thing in the morning what time do you get in? I said 8:30am. She said could you get there any earlier? I said I can try for 7:30 but I need time to put the paper work together and that takes time so the earliest I can possibly see you is 10-10:30 and that’s Pushing everything else I have back. She says well if that’s the best you can do I will see you in the morning at 10 am. OK I say I will see you then. The following morning I was running late for several reasons and I didn't arrive to the office until 9:15. The client was in the lobby waiting for me to arrive. I told her I needed time to get set up and prepare her loan docs etc...then she says well I have other things I need to do as well. Stunned I asked her if she could go take care of those items while I prepare her predisclosures and she says "I CAN NOT"
Baffled I said Ma'am I can't work with someone who doesn't respect my time, and she says well perhaps I should find someone else to assist me with my loan? So I said perhaps you should; have a nice day and I turned and walked back to my office.
In the past I would have missed my kids play and stayed at work late or rushed in early to get all her loan docs together but my outlook has changed over the years. I owe it my wife and my children as well as my other clients to give them all equal shares of my time. Sometimes that requires saying NO. I don't feel bad nor do I have any regrets for not bowing down to a pushy client ready to hand me her money if I only agree to forfeit time I already had planned to spend with my family, and put off the other task I had pending until a later date.
For what it is worth I enjoyed the play and it was worth the lost income it cost me to see it.
Senior Loan Officer NMLS #351358