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For 25 remarkable years I have married my knowledge of the mortgage business with the latest technology to create a stress-free loan process enabling homeowners to choose the loan that's best for them
For 25 remarkable years I have married my knowledge of the mortgage business with the latest technology to create a stress-free mortgage loan process enabling homeowners to choose the loan option that's best for them.
Most loan officers are sales people who spend their time out of the office searching for new business. By necessity, once they have a new loan application, they seem to "disappear" to look for new business. What I do is invest 100% of my time delivering World Class Service to my clients. As a result, my valued clients refer their family, friends and co-workers for advice when buying or refinancing real estate... Your referrals are the basis of my future business. I truly understand how important service is to you.
A Personal Lender for Life...
Being your personal lender for life is not only my business philosophy, but a life long commitment to providing you exemplary personalized service beyond your expectations. It is also my philosophy to listen, hear and truly understand your needs, a quality of business conduct that seems to have been forgotten in today's highly automated society.
As your personal lender for life it is my job to not only understand your needs but also respond to them promptly, professionally and with integrity. It is my pledge to provide you with sound mortgage advice, helping you to understand the strategies of decision making and the future implications of the decisions you make.
As a personal lender for life I feel it necessary to provide all of my clients with a relationship they have grown to trust. To provide value and service after the transactions so that the changing needs of each of my clients are addressed on a continuous basis.
What I Do
Most Mortgage Loan Officers do business as if they will never see or hear from those clients again! Because they have that mindset, oftentimes customer service slips or discrepancies appear... they just want to get that deal done and move on to the next one. They never build trust with that client and they are typically afraid of "losing them" to another Mortgage Loan Officer so they "have to get the deal done fast, regardless of the consequences". You feel the pressure.
My way of doing business is to think of our relationship with a client as a long-term association... not for just one transaction. I work hard to prove myself to my clientele... that I have their best interests in mind... and they in turn give me their loyalty. Because of this different mindset on both sides, the pressure is off! I am willing to work with my alliance partners and purchasers for as long as they need to in order to make them feel comfortable with the home buying, selling and mortgage process.
I tell the truth and live with the consequences. Again and again I have found that people prefer to work this way. My concern is about our clients' well being, their goals and what is best for them always! I never pressure someone to sell now, buy now, refinance now or to do anything that is NOT according to their schedule... it MUST be what's best for my client! And if you think about it, that's why I get so much referral business... it comes full circle!
What People Say About Me
Tom & Valerie - Rockville, MD
Paul & Christine - Nottingham, MD
Michele - Frederick, MD "Everything was explained to me in the process of getting a loan. Mr Gross is very professional and had my best interest in mind. He made himself available at all times - always returned calls promptly - advised me as to the various options available - it was a very clean painless process. Very knowledgeable and patient. Mr. Gross doesn't just forget about you once the settlement is over. He keeps you informed of rates and the market via regular email and mailings. I have already recommended Mr. Gross to several people. Mr. Gross was a pleasure to work with - he made getting the loan so easy."
Jim and Deborah - Annapolis, MD "Very responsive, good communication, established expectations early. Personal service is the best - and it makes a difference. Has sincere care for the transaction and knowledge of the details."
Roy and Katie - Germantown, MD "Always kept the lines of communication open for questions, etc. The client can rest assured knowing their best interest is at heart. Alan was there every step of the way."
Joseph and Rose - Manassas Park, VA "Constant communication for you kept us abreast of the approval process. Excellent! Everything will certainly get well taken care of. You are courteous, expeditious and very good at your job."
Fred and Mehnaz - N Potomac, MD "Fair, helpful and straight forward. Simple application, reputation, wrapping it fast (less than 14 days) as you did for us. Professionalism, honesty, availability and speed."
Paul and Stacy - Rockville, MD "Prompt. courteous service. Consistent, thorough help to get the best package with the least amount of effort (on our behalf.) Great client rapport, great service, and no hassles! Alan is always friendly, and eager to help us get the job done - Always!!
Adam and Rio - Crofton, MD "Informative, honest and always helpful. You are up front - no last minute changes. I have had friends in the process of getting a mortgage and things go horribly wrong. You are on top of the situation always. Informative, helpful and patient. A virtual stress-free process with you."
Dick and Susan - Las Cruces, NM "Alan Gross has been our mortgage consultant for many years. In each contact, he has found creative solutions for our financial needs. Superb service!
Gary and Angela - Clinton, MD "We would like to take this time to express how much we appreciate the service you rendered us. The phone conversations we had were very pleasant and from previous experiences this was very comforting. You were very professional and your service was proficient and expedient. We can not thank you enough for the experience. We will definitely make sure to highly recommend your services to any and everyone. Once again THANK YOU."
Ester and Pablo - Silver Spring, MD "Everything was done for us & put together so all we really had to do was sign. It was very painless. You are very professional & take on the whole process but are also there to answer questions or explain things."
The views expressed on this site are those ofthe individual author and do not necessarily represent those of PlainsCapital or its subsidiaries.
In accordance with Section 326 of the USA PATRIOT Act of 2001, PrimeLending is required to obtain a copy of the documents used in identifying our new account customers.
This notice is being provided to you for adequate notice given under this act
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.