client satisfaction: HOW DO YOU DEFINE QUALITY SERVICE?
- 06/23/08 03:26 AM
HOW DO YOU DEFINE QUALITY SERVICE? For every business (especially for those of us in professional services) client satisfaction guarantees future success. Happy clients bring more clients, and a great reputation in the marketplace (especially in a small market like Charleston's) is a very desirable asset. It is essential to have business strategies and practices that result in repeat business and word-of-mouth referrals from our client base. So, how does one make sure that clients are happy? Obviously, we need to provide them with "outstanding service". The problem is that not everyone is on the same page when it comes (0 comments)
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