friends: Let's Keep Clients for Life!
- 08/27/07 05:27 PM
What did I do wrong?Have you ever wondered why you have not heard from some clients in awhile?According to several studies, the number one reason clients go away is an "attitude of neglect or indifference." Said differently, long term client loyalty is eroded by small acts which in one way or another communicate a spirit of disregard. Most of us are always on "duty"! We answer our cells and emails dutifully with a smile. But, have you ever had a really bad day? Did you notice that you were not yourself on some calls? They did! As a Real Estate professional creating value and offering a competitive … (19 comments)
What did I do wrong?Have you ever wondered why you have not heard from some clients in awhile?According to several studies, the number one reason clients go away is an "attitude of neglect or indifference."
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