Have you ever heard about the book "ALL I REALLY NEED TO KNOW I LEARNED IN KINDERGARTEN" by Robert Fulghum? This really is a wonderful book that illustrates simple principles we learned in Kindergarten are good rules that apply to our lives even as adults. What I have found with my interaction with clients and from my prior work experiences customer service is key!! It is the simple principles that really add up in the long run. You may be have all the knowledge and facts about the market, you may know your communities (32 comments)