A collegue of mine shared this fantastic conflict resolution tool. Unfortunately I am not sure who the original author was, but it sure makes a lot of sense to me! Can you see how this can be useful in dealing with co-workers, clients, contractors, colleagues and even family members?
AAA Failsafe Feedback Framework 1. “I want to talk to you about (issue). My positive intention for this conversation is….”
2. “I noticed / saw / heard….”This is where you objectively state facts without emotion
3. “I was thinking….”My opinions, fears, concerns, conclusions I drew, meaning … (4 comments)
How To Handle Conflicts In Real Estate and In Life
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