the likability guy: The Anatomy of an Apology
- 06/14/09 06:59 PM
"Everyone makes mistakes, but it's how you handle yourself after you've make the mistake that will give you the reputation for being a mouse or a man." The Likeability Guy | Bob Sommers It Was A Busy Time Years ago I was responsible for running the largest customer service training company in the country, Sommers Communication, Inc. We were presenting thousands of workshops every year throughout the country and in order to keep up with demand, I had to quickly interview, hire and train dozens of professional speakers. Our workshops were extremely successful, thanks to the quality of our speakers … (4 comments)
the likability guy: Trash Your Competition: Bad Idea
- 06/14/09 07:54 AM
I tend to follow marketing people on Facebook as well as ActiveRain, and for the most part they do a great job promoting themselves as experts in their field. Every once in a while however, someone uploads a post that does more harm to their reputation than good. Let me give you an example. Talk Trash Recently, one of the marketing people I follow uploaded a post trashing a competitor. She didn’t name the competitor, but she made a big deal as to how unqualified this individual was with respect to teaching a certain subject. It was clear that her intent … (71 comments)
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