referrals: Yes, Leave Your Most Difficult Clients Behind, But… - 07/03/22 01:12 AM
"You can't control other people's behavior, but you can control your response to it." --Roberta Cava, Author of Dealing with Difficult People
 After all, your most difficult clients tend to soak up the lion's share of your client service resources, which can leave you neglecting the needs of the mostly-silent majority that makes up the rest of your client base.
There's an essential distinction between a difficult client and a demanding one. Difficult or borderline hostile clients will frequently make your skin crawl, are loud, obnoxious, and tend to be abusive to your team members (and sometimes even you). It's the right call to … (52 comments)