real estate: We have a responsibility to train our staff.
- 08/13/08 01:05 PM
Whether training agents, loan officers or appraisers, it is the owner's responsibility to provide the very best training possible. It is then up to those individuals to learn. We all have a duty to the public to provide the very best service. I want my staff to think of themselves as consultants, not sales people. I want them to think of the contracts and forms as representing the solutions to someones needs and not just pieces of paper that need to be filled out in order to get paid. I want them to realize that the payment is the end product … (0 comments)
real estate: 2008 is looking Great!
- 04/20/07 09:36 AM
Happy New Year to all of you. Last year was an interesting one of both growth and decline for our companies. We moved into a new larger office in San Antonio (northside) from our old office (northeast) in October, thanks to team work the transition went extremely well. We were down for just one or two days. Considering all the people involved (contractors, phone installers, IT people, plus my staff), it was an amazing site to see it all come together so smoothly. In September prior to the move, I affiliated with Key Financial Corp, in Florida. Key Financial Corp is a net branch mortgage banker, licensed in 48 states … (0 comments)
Whether training agents, loan officers or appraisers, it is the owner's responsibility to provide the very best training possible. It is then up to those individuals to learn. We all have a duty to the public to provide the very best service. I want my staff to think of themselves as consultants, not sales people. I want them to think of the contracts and forms as representing the solutions to someones needs and not just pieces of paper that need to be filled out in order to get paid. I want them to realize that the payment is the end product … (0 comments)
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