client satisfaction: What the Wal-Mart Lady Taught Me In Five Words
- 04/06/09 02:56 PM
Sometimes, the people you might least expect to have an influence in your life can be the ones who really surprise you. I'll have to hand that honor to the check-out clerk at the Wal-Mart that my wife, Colleen, and I visited over the weekend. In the interest of full disclosure, you should be aware that we are not big fans of Wal-Mart and shop there only occasionally at most. That's because, during most of my visits during the past few years, we encountered employees who seemed genuinely uninterested that we were even there. If employee morale is high, I've sure … (58 comments)
Sometimes, the people you might least expect to have an influence in your life can be the ones who really surprise you. I'll have to hand that honor to the check-out clerk at the Wal-Mart that my wife, Colleen, and I visited over the weekend.
;)
;)
