coach: Using Role Play to Maximize Performance - 05/23/10 11:11 AM
In this post you’ll learn how to use the MPF (Model-Practice-Feedback) method in your training for both new and experienced agents.
This market requires the mastery of selling skills, so training should be your first priority. As a speaker I used to think that my seminars change behavior. They don’t. Adults must perform the behavior in a controlled environment. What changes behavior, is practice. The BEST training you will EVER do for your agents is to have them ROLE PLAY for five minutes. 
Show the way through M-P-F
First you must demonstrate the proper way to perform a skill (Model). … (10 comments)

David Knox (David Knox Productions, Inc.)

David Knox

Minneapolis, MN

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David Knox Productions, Inc.

Address: 7300 Metro Blvd., Suite 120, Edina, MN, 55439

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