I've been studying the changes that have occurred with Uber drivers. I only use them when traveling but have noticed a marked change in the last 6 months. Here are some areas that have changed. They are less customer service oriented. The days of the social chat seem gone. The cars are less clean. Remember why we didn't like riding in taxis? The drivers are less patient. I saw and heard them yell and gesture at other drivers. The driving is more reckless. There were times I was sure we would wreck. Don't scare me or drive … (56 comments)
1. Answer Your Phone Whenever Possible: This will actually surprise and impress people. Other agents as well as first time callers and your clients like knowing that you are a first line agent. It might earn you more business and certainly won't hurt your business.
2. Return Calls ASAP: Waiting until it is convenient for you may mean you lose business. Plan your time to get back in touch quickly. Even if we are with other clients we can manage to excuse ourselves for a few minutes every now and then to handle other business. … (59 comments)
The word snob doesn't bring the best picture to mind. A snob can also be a very discriminating person and someone that wants and expects a certain level of product or service. It can come across as a person being spoiled or intolerant and even an arrogance or haughtiness.
I am a coffee snob and I don't feel like I am being arrogant or haughty about it. Yes I may be a little bit spoiled, but isn't that okay? In fact I take pride in recognizing the difference between something being average and something being … (31 comments)
customer service: Learning Customer Service from the Peabody Hotel
- 09/19/15 12:28 PM
Learning Customer Service from the Peabody Hotel Just recently I stayed at the Peabody Hotel in Memphis. It was not my first stay in this historic hotel but something had changed since I was there a couple of years ago. They now had an email notification system in place that touches the customer days before, during and after the stay. It was friendly, not overbearing and even helpful. It made me think I could implement something like this with my relocation clients and they might really appreciate it. Let me share my idea. The Peabody Memphis emailed me 3 days before my visit to remind me … (44 comments)
customer service: Good Customer Service Means Making It Right
- 07/05/14 05:59 AM
Good Customer Service Means Making It Right If you are in the real estate business then you know that things can go awry and get off track. When it is in your control, do you make it right whenever you can? That is what I try to do. Especially if I have dropped the ball or failed to do some detail in a timely matter, it is not my client's fault. I make it right. This may mean coming out of pocket with some funds to correct the problem. It may mean making calls and asking for mercy to straighten things … (69 comments)
customer service: Exceeding Expectations, Give It Your All
- 06/19/13 12:21 PM
Exceeding Expectations, Give It Your All As a leading real estate agent in Clarksville TN, I know it is important to give the best service possible to my clients. I realize there are many agents to choose from and the only thing that really sets us apart is our customer service and what we deliver. Sure education is important and staying abreast of changes in the real estate industry and real estate market. Being available, obedient and willing to put the needs of the client before your own is what the clients want. Having a great attitude will get you far and makes the experience one that … (30 comments)
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Debbie Reynolds, C21 Platinum Properties
The Dedicated Clarksville TN Realtor-(931)320-6730
Debbie Reynolds, Broker, AHWD, CRS, Green, GRI, MPI, SFR (931)320-6730
Specializing in new construction and luxury properties in the Clarksville TN and Montgomery County TN.
Uber Drivers Are Changing. Are Real Estate Agents, too?
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