Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.
ARCHIVED BLOG POSTS
When Conflict Can't Be Resolved I have received a number of private notes about my recent series on conflict. It seems there are many of you who have unresolved conflict with people in your lives and are not sure how to take the first step. These people you are dealing with are what I call "drag...
Conflict Q & A I have shared my Conflict Resolution formula over the last few weeks and I've been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has ...
Speak Facts, Not Emotion During Conflict This week's topic is on the second point of my conflict resolution formula. As a review, the Conflict Formula is: Speak the facts, not emotion Engage the other person's point of view or thought Tell the truth and offer solutions Today, we are focused on h...