conflict management: Facing the Dragon
- 09/20/21 11:45 AM
Facing the Dragon Today I am here at the Lynnwood Convention Center where we hold many of our live classes and meetings with coaching clients. For this week's Zebra Report I want to talk about that sick feeling that most people get when they are confronted by conflict. I want to specifically address what happens to a person physically when you are faced with conflict, adversity, somebody that is talking to you aggressively, or when somebody that is upset. We all have a physical reaction, partly because we do not know where that conversation is going to go, so … (15 comments)
conflict management: Conquering Conflict
- 09/10/21 10:11 AM
Conquering Conflict Today, the topic is conflict. Again? Yes. We need to address conflict. Why? For starters, almost every day in my business, I get a call from at least one agent talking about conflict. There's conflict with buyers, sellers, vendors, the title company—and other agents! Real estate is an industry that breeds conflict because there are so many moving parts. Being a great agent means being able to master this constant conflict. However, did you know that lots of good agents avoid conflict? They don't want to talk about it or go anywhere near it. That's why so … (2 comments)
conflict management: Your Lizard Brain in Conflict
- 08/31/21 03:12 PM
Your Lizard Brain in Conflict Have you ever been in a really stressful situation, perhaps one in which someone was upset with you, and your instinct was to flee? Or perhaps your body flooded with adrenaline in preparation for a fight? In both cases, your "lizard brain" - or that part of your brain that is primitive and is what causes that flight or fight response - takes over. Lizard Brain isn't all bad. In fact, it is responsible for keeping you alive! However, your Lizard Brain is also responsible for you either going overboard in your response to … (0 comments)
conflict management: Do You Have the Keys to Solving Conflict?
- 08/23/21 03:40 PM
Do You Have the Keys to Solving Conflict? Today I want to talk about something that has come up a lot this year, just because there has been so much stress, and people have been away from their normal habits and routines. That topic is CONFLICT. Whether that conflict is at home, with a business associate, with a client, or a family member. The reality is that conflict makes most people very uncomfortable. We don't want conflict. We want our life to be smooth, and we want people to be happy with us. For many real estate agents, that … (8 comments)
conflict management: Are You Holding Back or Speaking Your Truth?
- 08/16/21 01:04 PM
Holding Back or Speaking Your Truth One of the hardest things we are faced with when dealing with difficult people or situations is how to best maneuver our emotions and our need to defend ourselves. Whether it is a personal or business issue where you feel you have been wronged or misjudged you will need to navigate those rough waves of anger that can overcome you. Learning to hold back and knowing when to speak your truth are essential skills needed in both real estate and in your personal life. One of the most important steps you must take … (6 comments)
conflict management: Do You Have Trouble Speaking Up?
- 08/13/21 08:23 PM
Do You Have Trouble Speaking Up? Quick show of hands - how many of you had a challenging transaction over the last 12 months? One that was in danger of failing at some point between pending to close? Wow! Let's see. Hmmm, almost all of you! Last September, I was helping my clients in my ENCORE group deal with some challenging transactions and at one point, there were 28 transactions in danger of failing. Some were failing due to appraisal and money issues, but the vast majority were failing due to the action or inaction of one of the … (6 comments)
conflict management: How to Be Still in a Real Estate Storm
- 06/08/18 01:45 PM
How to Be Still in a Real Estate Storm Real estate brokers are always busy and on the go. They often move at a very fast pace and have to make quick decisions when trying to solve problems for clients. The challenge with this is that quick decisions aren't always necessarily the best decisions. Just because somebody asks you to solve a problem or answer a difficult question doesn't mean you have to do it on demand. One of the most powerful things a broker can do in this situation is to slow down and be still. Often the … (6 comments)
conflict management: The Word "NO" Is Not a Bad Word
- 11/03/17 09:47 AM
The Word "NO" Is Not a Bad Word If I gave up every time I heard the word NO, I would be defeated and I would simply assume that NO meant that the conversation was at its end. However, I believe that NO means so much more than NO. The word NO may be a respectful way for a potential client to tell you that the timing is bad, or the offer isn't good enough, or they have changed their mind. Believe it or not, NO is a word that is truly a gift, something to be respectful of … (10 comments)
conflict management: On Your Bus and In Your Business
- 06/24/16 05:37 AM
On Your Bus and In Your Business Whether you run your own real estate business, work for a company, or are part of a real estate team, there are people who you rely on day to day to help the business run smoothly. These are the people I call "on your bus". In an ideal world, the bus runs smoothly. This means that the right people are on board, in the right seats, and the bus continues to move forward towards its destination. But what happens when you have the wrong people on the bus? Have you ever worked … (15 comments)
conflict management: Conflict Q & A
- 06/21/13 04:35 AM
Conflict Q & A I have shared my Conflict Resolution formula over the last few weeks and I've been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has gotten worse and I don't know how to broach the subject. What do I do? It is never too late to resolve conflict! However, to avoid blind-siding someone with a problem that you might have lived with for weeks, months, or even years, it … (2 comments)
conflict management: Dealing With Conflict? Use the Conflict Formula!
- 05/23/13 06:05 AM
Dealing With Conflict? Use the Conflict Formula! We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when their home may only be on the market for a day or two before they are presented with multiple offers. Conflict is a normal part of a life. Conflict can be as simple as noticing your spouse … (0 comments)
conflict management: I Made Lemonade!
- 11/11/11 04:16 AM
I Made Lemonade! We’ve all heard the old saying, “When life hands you lemons, make lemonade!” (unless you’re Greek, in which case you make Avgolemono – a delicious Mediterranean soup created with lemons). This year I had the opportunity to make a big batch of lemonade, and while I didn’t realize it at the time, it ended up being the sweetest batch of lemonade I’ve ever made! I want to go to the punch line first. Several days ago I was notified by Inman News that I am nominated as one of Inman News’ ”100 Most Influential Real Estate Leaders”. … (3 comments)
Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.
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