customer service: The Power of a Strong Brand
- 04/19/19 09:40 AM
The Power of a Strong Brand I must admit that I am a bit of a brand snob. I have my favorites and I'm fairly loyal to those favorites. Note that I did not say that I am completely loyal because there have been times when a good deal or a lower price enticed me to try another brand. A great example of this is that I have been using Tide laundry soap ever since I moved out on my own. It was a brand that my mother used and therefore the one that I used too. There have … (7 comments)
customer service: Concierge Client Care In Action: Spirit Of The Entrepreneur Awards
- 11/30/16 08:26 AM
Concierge Client Care In Action: Spirit Of The Entrepreneur Awards I have had the pleasure and honor of working with the best of the best over the years. I value concierge client care and when I find it I treasure it. In a world where the pace in which we live is fast and our time is so valuable, when you find someone who is an expert in their field you better hang onto them for dear life! Fina is a tile goddess! I can show Fina a tile I like that I have found on the internet and … (1 comments)
customer service: The Accidental Business Building Event
- 06/30/15 07:43 AM
The Accidental Business Building Event When I was actively selling real estate I stumbled upon one of the MOST amazing business building events. I didn't plan on it. I didn't expect it. It just occurred from a single action I took for my sellers on their moving day which then became my signature act of kindness. It was fairly early one Saturday morning and I had just finished grocery shopping. I was driving home when I remembered that one of my clients was moving that weekend and their new home was not far from the grocery store. I decided … (4 comments)
customer service: Automatic Listing Information: To Send or Not to Send
- 01/22/14 06:27 AM
Automatic Listing Information: To Send or Not to Send, That is the Question! Ask most agents and they will tell you that they love the ability to send their clients listings through their MLS. How easy and streamlined it seems to be to just click a few boxes and then voila! - the client receives new listings as they come on the market, keeping the client up-to-date on inventory. In theory it sounds great, but in reality you could be turning clients away from you! When you are working with a client who is entrusting you with the job … (5 comments)
customer service: Expectations: Managing Them is Essential
- 08/23/13 04:49 AM
Expectations: Managing Them is Essential Every customer has an expectation when buying a product or service. Most of us don't even think about expectations until there is a problem with the product or service we have paid our hard-earned money for. In real estate sales the expectations are numerous. We have all worked with buyers who expect you to find them their perfect house for the least amount of money possible; they expect to write a low offer and have you do your magic and get it accepted. Sellers expect you to walk in their home and agree with … (2 comments)
customer service: Connect the Dots
- 02/10/11 09:29 AM
CONNECT THE DOTS Let me tell you my newest story about customer service. Or in this case – the lack thereof. It began during the holidays, with my entire family at my house. My family members arehockey fanatics. They live and breathe hockey. On this particular day, there is a very important hockey match on television and they are desperate to watch it. The problem is, the only way to watch this match at my house is if we have purchased the cable package that includes the NHL channel. Which we have not. My husband, wonderful man that he is, disappeared for a … (2 comments)
customer service: Denise Says: What a Painter can Teach About Customer Service
- 10/18/07 11:43 AM
By Denise Lones M.I.R.M., CSP What a week! In the past few weeks, I have had the distinct pleasure -- and pain! -- of moving. I just recently found the home of my dreams. I wasn't looking for it, but there it was. You know times in your life-those special moments where you just know something is right for you. I felt that when I saw this house. It is the culmination of everything I've ever wanted and as soon as I stepped into it I knew it. So I bought it, and this past couple of weeks I began the process of … (4 comments)
Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.
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