followup: A Focus on Follow-up: Annual Client Reviews - 10/24/11 08:46 AM
October 2011: A Focus on Follow-up Are you a client communication crusader ...
... or a failure at follow-up?
After years of working with clients and consulting as a peak performance expert, there's one fact that never changes: agents who neglect their clients or lack strong communication skills also lack a strong, sustainable business.
Do you have a plan for client communication?
Whether you're working with buyers or sellers, there are some simple "must-dos" in the world of communication and follow-up. Join us this month to learn how to build a plan, create the necessary tools, ask for feedback from your … (2 comments)

followup: A Focus on Follow-up: Free Client Survey - 10/17/11 10:52 AM
October 2011: A Focus on Follow-up Are you a client communication crusader ...
... or a failure at follow-up?
After years of working with clients and consulting as a peak performance expert, there's one fact that never changes: agents who neglect their clients or lack strong communication skills also lack a strong, sustainable business.
Do you have a plan for client communication?
Whether you're working with buyers or sellers, there are some simple "must-dos" in the world of communication and follow-up. Join us this month to learn how to build a plan, create the necessary tools, ask for feedback from your … (2 comments)

followup: Business Boosting Buyer Strategies - 09/19/11 10:43 AM
Business Boosting Buyer Strategies
A terrific buyer business will have several key components – client engagement, a powerful presentation, and a “concierge-level” buyer tour. But even with the right tools, you will never solidify your buyer business until you are able to write offers that close and create a follow-up plan that builds long-term relationships.
Do you have buyers making offers that are never accepted? Or maybe you have buyers who write offers that are accepted, but they bail out of the transaction before closing. While buyers do sometimes make the decision to bail for the “right” reasons, you can … (2 comments)

followup: The Key to Buyers? Engagement! - 09/19/11 10:37 AM
The Key to Buyers? Engagement!
If you read my recent Zebra Report series on open houses, you know that great open houses can generate so many opportunities. I’m thrilled to tell you that I’m starting a new Zebra Report series, dedicated to helping you adopt the concepts from the open house series to create a successful buyer business.
 
Are you finding the success you want when it comes to working with buyers? Or are you so frustrated with buyers that you’re seriously considering working exclusively with sellers? If you choose not to work with buyers, you are walking away … (0 comments)

followup: Social Media -- It's Time to Get on Board! - 06/03/11 05:58 AM
Social Media -- It's Time to Get on Board! Even if you’re not interested in social media, I want you to read this Zebra Report.
I’m going to show you how to dip your toe in the social media waters, without being intimidated or overwhelmed.
Regardless of whether you’re a brand new agent, a seasoned agent, or somewhere in-between, there are tools that you simply cannot ignore if you want to have a healthy and successful business. And social media is one of the newest and most important tools you must take advantage of.
I talk to agents all the time … (8 comments)

followup: Follow-up & Communication ... the Final Keys to a Successful Open House - 05/27/11 11:45 AM
Follow-up & Communication ... the Final Keys to a Successful Open House As the fourth and final installment of my open house series, I’m going to share the importance of strong follow-up and communication plans, and why you’ll never achieve the full potential of an open house without them.
Follow-up … or fail! Quite often one of my clients will call me and say, “I thought I had the best open house! I was so excited afterward! However, nothing has come of it. Not one person has called me back. What happened?”
I’m here to tell you that if you are expecting people to magically call … (2 comments)

followup: Ask Denise! - 11/30/10 10:03 AM
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followup: Out of the Jungle and Into the Light! - 11/19/10 04:21 AM
OUT OF THE JUNGLE AND INTO THE LIGHT!
There’s no doubt that the past 2 years have taken a toll on agents. Some of you are worn and torn, and really tired. Some of you are exhausted. It’s been really tough. It’s been harder than it’s ever, ever been. For some of you, you probably feel like you’ve been totally lost in a deep, deep jungle.
Some of you have lost your confidence. Some of you may have a depleted bank account. More of you have lost your morale. You know what, though? You may have felt completely lost, but you’re actually still here. … (0 comments)

followup: New from The Lones Group Design Team! - 11/18/10 05:09 AM
NEW FROM THE LONES GROUP DESIGN TEAM!

After serving in the Marine Corps, Ron was ready for a change! Real estate was a natural fit for him, and he has taken it one step further by focusing on relocating clients. Because of the added stresses that come with relocation, Ron wanted a brand that conveys his personal warmth and caring demeanor while simultaneously communicating his professionalism. The “Signature” brand we developed for him does just that!
Whether you want to develop a completely custom brand, or select from one of the amazing designs in our “Instant Image” portfolio, we are … (0 comments)

followup: New from The Lones Group Design Team! - 11/11/10 04:29 AM
NEW FROM THE LONES GROUP DESIGN TEAM!

Monte and Jim are excited about the launch of their new website, SelectSeattleHomes.com. A natural extension of the custom “Signature” brand we created for them, the site allows Jim and Monte to position themselves as experts in their marketplace, capturing the attention of both buyers and sellers.
Whether you want to develop a completely custom brand, or select from one of the amazing designs in our “Instant Image” portfolio, we are here to help.
Interested in learning more about developing your custom branded image?   We can help with that too!   Please call us … (0 comments)

followup: Ask Denise: On Online Lead Generation - 11/09/10 05:14 AM
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followup: Ask Denise: On Client Communication - 11/02/10 05:23 AM
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followup: You are the Driver of Your Destiny - 10/29/10 06:14 AM
YOU ARE THE DRIVER OF YOUR DESTINY
Every day—and I mean every single day—I receive an email from an agent who is frustrated, challenged, or upset about the current state of their business.
I love emails like this.
Because I love solving problems. Problems provide me with the amazing opportunity to do what I love to do best: Help agents find out where they went wrong.
Notice I say where "they" went wrong. I don't blame the economy. I don't blame circumstances. I put the impetus of success or failure squarely on the agent.
Because I truly believe that you are … (3 comments)

followup: Ask Denise: On Communication & Follow-up - 09/28/10 07:38 AM
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followup: FOLLOW-UP: It's the Foundation of a Successful Business - 09/03/10 05:54 AM
FOLLOW-UP: It's the Foundation of a Successful Business
Real estate agent “Sally” (names have been changed to protect the guilty!) called me.
“Denise”, she said, “my business is good, but not great.  I’ve had a marketing makeover. I’ve redone my listing presentation.  I’ve learned consultative selling.  Things have gotten better, but I’m still not at the level where I want to be.  What am I doing wrong?”
Nine times out of ten when I hear this from an agent, I know exactly what the problem is.
I asked Sally a few questions.  It took me only five minutes to confirm my … (3 comments)

followup: Ask Denise: Why is my online lead generation faltering? - 08/19/10 09:40 AM
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followup: Stop Whining and Get Back to Work - 07/23/10 05:46 AM
July is here. That’s great news, isn’t it?  Sure it is! Because now you have a new whine for why your business isn’t where it needs to be: “It must be because it’s July and people are on vacation.”
This replaces the old whines of “It must be because the tax credit is gone”, “It must be because buyers aren’t buying”, and “It must be because sellers aren’t realistic about price.” Must be.  Must be. Must be.
Enough with “must be”!
Let’s talk about “what is”.  Forget about all the excuses you share while chatting around the water cooler.  It’s time … (6 comments)

 
Denise Lones, CSP, MIRM, CDEI - Real Estate Coaching & Branding (The Lones Group, Inc.) Rainmaker large

Denise Lones

CSP, MIRM, CDEI - Real Estate Coaching & Branding

Bellingham, WA

More about me…

The Lones Group, Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office: (360) 527-8904

Email Me

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.


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