problems: Anything is Possible with Persistence - 06/09/17 02:35 PM

Anything is Possible with Persistence
I can still clearly remember the day my daughter Alannah called me from college to tell me she had found a homeless dog. Her school was over 1000 miles away. She was living in a no-pets-allowed apartment. So this newly rescued dog would not be possible for her to keep. I knew where she was going with this, and I wanted no part of it. She went on to tell me how scared and frail this dog was, and how it needed a home, and she just couldn’t bear the thought of it living … (2 comments)

problems: The Elephant in the Room - 04/24/15 04:53 AM

The Elephant in the Room
Have you ever been sitting with a client and your gut told you to ask something, but you just couldn't quite get the words out?
This often the case when you are afraid a question will make someone uncomfortable. However, those uncomfortable questions are critical to get at the heart of the matter. You can't start to solve a problem if you don't actually know the full scope of the situation. If you know something isn't right and you are afraid to address it, then it is the quintessential elephant in the room.
For … (14 comments)

problems: Damsels in Distress - 05/03/13 01:40 AM

Damsels in Distress
A funny thing happened on my way to teach my EVOLVE class a couple of weeks ago and I can't wait to share this story of exceptional client care with you.
My CEO Shauna Naf and I were on our way to teach EVOLVE when we noticed a strange sound coming from the right front wheel well. The noise continued to increase and become more ominous, and soon we knew that we would have to pull over and get help. But where do you go for help at seven in the morning with a car problem … (4 comments)

 
Denise Lones, CSP, MIRM, CDEI - Real Estate Coaching & Branding (The Lones Group, Inc.) Rainmaker large

Denise Lones

CSP, MIRM, CDEI - Real Estate Coaching & Branding

Bellingham, WA

More about me…

The Lones Group, Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office: (360) 527-8904

Email Me

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.


Listings

Links

Archives

RSS 2.0 Feed for this blog