real estate clients: Successfully Converting In-Person Leads - 09/14/12 02:15 AM
Successfully Converting In-Person Leads
After my Zebra Report last week on converting internet leads agents reached out with many comments. I was actually surprised to hear that many agents have sworn off pursuing internet leads because of bad experiences, and who want to go back to the good, old-fashion method of being live in front of potential clients.
But they tell me they're having trouble converting these live meetings into working relationships with clients.
Some agents are masters of this kind of conversion. No matter where they meet people, or how unrelated to real estate their first meeting may be, … (6 comments)

real estate clients: The Ten Secrets to Extraordinary Client Care - 10/28/11 08:09 AM
The Ten Secrets to Extraordinary Client Care
Over the years you’ve heard me talk a lot about service.  More times than I care to think about, I’ve seen (or been the victim of) absolutely appalling service.
But occasionally I encounter a level of service that isn’t good, or great, or excellent.  It’s extraordinary, brilliant, and incomparable.  And that’s the kind of service I want to talk about today.
So what are the ten secrets to extraordinary client care?   Here’s my list:
Identify what the people keeping you in business want from you.  Not what you think they want, or hope … (0 comments)

 
Denise Lones, CSP, MIRM, CDEI - Real Estate Coaching & Branding (The Lones Group, Inc.)

Denise Lones

CSP, MIRM, CDEI - Real Estate Coaching & Branding

Bellingham, WA

More about me…

The Lones Group, Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office: (360) 527-8904

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.



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