stress: Find Your People - 02/02/24 09:51 AM
There are a number of items that can spell success or failure in a real estate agent's business. Many of these items are under an agent's control - activities that keep an agent top-of-mind with past clients like mailing consistently to a farm and of course, doing a great job with buyers and sellers they are currently working with. However, there are a number of threats that are outside of an agent's control: what the Fed does with interest rates, whether it makes financial sense for a seller to sell, or how much new construction builders build. Today I want to … (1 comments)

stress: Facing the Dragon - 09/20/21 11:45 AM

Facing the Dragon
Today I am here at the Lynnwood Convention Center where we hold many of our live classes and meetings with coaching clients. For this week's Zebra Report I want to talk about that sick feeling that most people get when they are confronted by conflict. I want to specifically address what happens to a person physically when you are faced with conflict, adversity, somebody that is talking to you aggressively, or when somebody that is upset.
We all have a physical reaction, partly because we do not know where that conversation is going to go, so … (15 comments)

stress: Conquering Conflict - 09/10/21 10:11 AM

Conquering Conflict
Today, the topic is conflict. Again? Yes. We need to address conflict.
Why? For starters, almost every day in my business, I get a call from at least one agent talking about conflict. There's conflict with buyers, sellers, vendors, the title company—and other agents! Real estate is an industry that breeds conflict because there are so many moving parts. Being a great agent means being able to master this constant conflict.
However, did you know that lots of good agents avoid conflict? They don't want to talk about it or go anywhere near it. That's why so … (2 comments)

stress: Don't Lose Sight of Your Quality of Life! - 05/21/21 10:21 AM

Don't Lose Sight of Your Quality of Life!
Anyone who knows me knows that I have a long-held belief that the first and the most important thing in your business is creating quality of life.
As our inventory-lean markets move faster and faster, I want to encourage all of you to think about your quality of life BEFORE you reach a stage where you are burned-out.
What do I mean by, "quality of life?"  If I had to define it simply it would be happiness that is created when there is a good balance between your personal and professional … (21 comments)

stress: Protect Your Peace - 12/14/20 12:02 PM

Protect Your Peace
Protect your peace.
It is probably one of the most important things you can do, not just this season but throughout the year. You need to protect your peace with your clients, vendors, other agents, and all the other professionals we deal with.
When I say "protect your peace," here's what I'm talking about: If you are communicating with a client, a vendor, or someone on a transaction, and that communication is giving you an uneasy feeling in the pit of your stomach, then you need to find a way to step back. Your peace is … (14 comments)

stress: Reduce the Pressure, Increase the Patience - 10/22/20 05:46 PM

Reduce the Pressure, Increase the Patience
I have been talking to many of my clients recently who have expressed that they are feeling overwhelmed from Covid and just wished everything could go back to the way it was. They do not feel like themselves, and their business doesn’t feel like it used to which is causing them great distress.
The last six months have probably forced you to change many regular business practices, and—no surprise—your business has changed in ways you could not predict and might not have been ready for. But we all rose to the challenge of … (2 comments)

stress: Delegate to De-Stress - 08/21/20 04:30 PM

Delegate to De-Stress
One of the most powerful things you can learn to do in your business is learning how to delegate. Stop doing the things that you don't like doing, you don't have time, or you're just not good at.
What I ask agents to do is get a sheet of paper and write down the top 10 things that they thing they are the very best at doing. On the other side of the paper, I ask agents to write down the top 10 things they like doing least. This is where you can put all those … (10 comments)

stress: The Top 3 Self-Imposed Business Pressures - 09/14/18 04:14 PM

The Top 3 Self-Imposed Business Pressures
And how they can keep you from taking the action you need!
I work with different clients with different personalities every day. Although there are sometimes personal challenges that cause them to lose their mojo, what I find more often is that agents get paralyzed by themselves. They get in their own heads and so overwhelmed that they find themselves unable to take any action that propels them forward.
Here are the top three challenges that I see agents struggle with:
#1: Getting Ready to Get Ready
I'm all for being organized, having … (13 comments)

stress: Leverage: A Way To Give Yourself a Raise - 05/18/17 03:49 PM

Leverage: A Way To Give Yourself a Raise
In my two previous Zebra Reports How Much Money Do You REALLY Make? and What's Your Net?, I talked about how to calculate your gross and net rates of pay per hour. This week's article will show you how to take this information and make good decisions based on this information.
Working smart is about knowing how to leverage your time to make more money. By knowing what you make per hour you make smarter decisions with your time. Knowing your "rate" means you can quickly calculate the risk/reward factor of … (14 comments)

stress: The Quiet Mind: Critical Tips for Peak Performance - 03/17/17 06:09 AM

The Quiet Mind: Critical Tips for Peak Performance
A personal practice I have done for over 20 years is called my Hour of Power. It is a time where I sit in my office every workday for one hour of uninterrupted time.
I do this so that I can focus on key tasks that I need to do without ANY interruptions. I don't look at emails, I don't answer any phone calls and I do not surf the net. I get rid of ANY and ALL distractions and I allow my mind to be clear of all the noise … (24 comments)

stress: Numbers Worth Knowing - 09/09/16 02:44 AM

Numbers Worth Knowing
Lately I have been working with a lot of numbers and I have been reminded of their power.
While numbers themselves are non-emotional, often they bring up a lot of emotion and therefore, are sometimes avoided. Anyone who has ever not opened their credit card statement or avoided revisiting their commission statements knows exactly what I am talking about.
But numbers can also bring great joy! I was reminded of this just this week when not one but two of my clients shared with me that they had reached their commission and transaction goals for the … (2 comments)

stress: An Organized Mind Is A Powerful Weapon - 02/06/15 02:08 AM

An Organized Mind Is A Powerful Weapon
I have worked with many agents over the years and I can assure you that many of those agents were in a state of complete disorder when I met them. Disorganization at work, at home, in their personal space and especially in their mind creates a level of stress that is not good for a self-employed business owner.
When an agent can stop long enough to address their state of disorganization and work towards a plan for it then amazing things can happen in their business. Here are some steps to take … (0 comments)

stress: 2015: The Year for Rules in Your Real Estate Business - 12/12/14 02:47 AM

2015: The Year for Rules in Your Real Estate Business
While it is always a good idea to make goals for your business, usually there are - or should be - a set of rules to go along with that. For example, if your goal is to increase the number of referrals you had last year by 10%, you need to establish some rules around what you do for following up with your database in order to stay top of mind to those potential referrers.
But what about rules for your clients? Your rules should also include standards for … (0 comments)

stress: Five Questions to Ask Yourself About Time Off - 06/22/12 03:25 AM
Five Questions to Ask Yourself About Time Off
It's that time of year. School's out, the weather is getting warmer, and many real estate agents start dreaming about... vacation!
Unfortunately, for many of them it's just that - a dream.
I'm a huge believer in the concept of "quality of life," or "work/life balance." Because of that I believe regular time off is an absolute must for real estate agents - scheduled time off each week, and a longer period for extended vacations at least once each year.
I can already hear you wailing in the corner! And I know you're saying … (3 comments)

 
Denise Lones, CSP, MIRM, CDEI - Real Estate Coaching & Branding (The Lones Group, Inc.)

Denise Lones

CSP, MIRM, CDEI - Real Estate Coaching & Branding

Bellingham, WA

More about me…

The Lones Group, Inc.

Address: 2200 Cornwall Ave., Bellingham, WA, 98225

Office: (360) 527-8904

Join Denise Lones each week as she looks at the world of real estate and the world at large from customer service to the importance of listing presentations in a one-on-one style. Denise has more than 20 years of experience as a successful agent, broker, trainer and coach. Denise is someone in the know when it comes to real estate.



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