customer service: Where it Counts - 04/08/13 06:44 AM
A lot of people dream of one day owning their own business and being the boss. Having done it and owning Inferno Advertising, I happen to know it is as great as it sounds but it does come with a price.
Owning your own business means you can set your own hours, if in the right environment- wear your PJs to work and decide how you are going to set up shop. And most importantly how you are going to keep the doors open.                                                      
Many people rely on a smart business plan, being unique and offering something the market is … (6 comments)

customer service: Customer Service... Dying or Reviving? - 01/18/09 08:30 AM
I posted on Active Rain about my unfortunate experience with my cell providers today. I have been hearing that I am not the only one. In fact I have not ran across anyone that does not have a horror story to share of their own, or about someone they know. I for one- could not stay in business if that was my reputation. So how do they?
In my frustration I began to really think about the dilemma. I feel held hostage by these huge companies that really don't care because either you will pay anyway, or they have enough business coming … (8 comments)