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Behavior Affects Attitude; Attitude Affects Behavior
 One of the fastest ways to change our external circumstances is to change the way we think about things. No matter how well trained we are at controlling our self-talk, sometimes we confuse two basic concepts: attitude and behavior.
 
Behavior is, quite simply, the way we act - the things we do and say, like facial expressions, hand gestures, eye contact, and word choices. Generally speaking, behavior follows attitude. We tend to behave the way we feel.
 
Sometimes, though, we find ourselves in a position when we have to alter our behavior to be different from our underlying attitude. I heard a contractor at a recent networking event describe a success he'd recently had. When working with a very challenging client, he learned to bite his tongue and let her be right, even when he would have preferred to argue with her. It was not easy but he's learned that letting the challenging client get the best of you usually doesn't bode well for the length of the client relationship. Granted, sometimes you definitely need to let some clients go elsewhere - but usually, as this contractor learned, a little discipline (behavior)helped change his attitude and made all the difference.
 
The lesson here is that we all have the ... more

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