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How I Made All My Customers Happy
In a recent dream, I decided to make everyone I deal with happy.  I would be the most popular and successful property manager in town and my business would be the envy of the industry. 
It would be easy too.  I would just deliver on the requests of my clients, both owners and tenants.  At the end of the day, everyone would be happy with me.
Each new property management client would be asked how much they felt my fees should be and I would agree.  I would not ask them to spend money to make the rental presentable.  We would make it work.  The owner would want a certain rent, maybe over priced, and I would tell them I could get it for them in a matter of weeks.  Advertising costs would be no charge.  What a happy client I would have.
Now, I would start showing the property and if someone came to the appointment, I would tell them to fill out our application and pay no fee for the credit report.  I would tell them up front that their application would be approved without any formality of actually checking the facts.  We believe them!  Pay with a check ... more

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